We booked a table for 7.30pm on a Friday night and arrived on time to be told the table wasn't ready and would we wait at the bar until the waitress came for us. At 7.50pm it was obvious that we had been forgotten about and had to remind the reception.Apologies were given and we were shown to our table, where we sat until 8.10pm with no drinks or food service being offered. Finally catching some attention our order was taken and we got a bottle of wine which we enjoyed, until at 8.40pm I asked for a manager as we still hadn't received our starters.This is now 1hr and 10mins from arrival. Starters arrived 10 mins later and plates taken away at 9.20pm and we waited, and waited, and waited until 9.40pm for mains to arrive.Finishing our mains at 10.10pm we reckoned we wouldn't have time for desserts before the place closed, so asked for the bill. Having complained to the manageress for a second time, we were told that the cost of our starters had been deducted from the bill which accounted for less than 20% of the total. The local magazine gives you 20% discount vouchers at the Coachman every month but I was told that we wouldn't be getting that deal unless I had the voucher with me. I felt that a common courtesy would have been to offer this considering the utter shambles of a night that we had endured, but no,I had to get my jacket on and walk home to get the voucher before it was given.We have eaten here before and it has been no better or worse than many bar/restaurants but this experience has to go down as one of the worst in 30 years of eating out.
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