DO NOT STAY HERE! I was so looking forward to staying at this hotel. It seemed reasonably priced for the description of the hotel. Although I had read the reviews of the hotel as having ants on the beds, I did contact the owner directly who told me that had been a one-time occurrence because the room was next to the kitchen but that he could assure me it have been resolved. When I arrived at the dock I was met by a dirty and dusty pickup truck which soiled out suitcases. When I arrived at reception the woman at the counter was impatient, rude, exasperated and had the attitude that she was doing me a favor instead of me being a paying customer. The hotel is in disrepair. At one time it may have been grand but it appears to not have been well maintained. We were given the Charles room facing the beach, the beach view was beautiful and the room was a very comfortable size. However, there were bathroom fixtures in decay, missing or rusted. The towels were dingy and had rust stains, some were discolored. The wooden molding in the room was dirty and old with chipping wood. Overall it was a disappointment, especially for the rate. I have stayed in hotels in much better condition in the US and overseas for less money. Unfortunately upon inspection of the bed I found small sugar ants on the sheets. When I informed the front desk staff they seemed even more exasperated with me and even annoyed. They offered to change my room and put me in the Chatam. This room did not have ants on the bed, but the balcony was full of them. The room was in the same state of disrepair. I had certain expectations of this hotel for the rate we were paying but was extremely disappointed. When I went downstairs to let management know I was disappointed the woman at the front desk was rude and raised her voice at me during the conversation. She gave me two choices, of which I was already well aware, stay in the conditions the hotel was in or leave to another hotel. Not having much knowledge of the area hotels, since I had planned on the Abemarle for four nights, I quickly booked another hotel, Sol Isabela, which I can review later. Overall, although this did not ruin my vacation, it was a blemish on the time I spent ON Isla Isabela.
- Official Description (provided by the hotel):
- Located directly on the pristine white sand beach of Galapagos' most beautiful and peaceful island, Hotel Albemarle offers guests a chance to explore an array of natural wonders from the comfort of its most luxurious hotel. ... more less
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- Also Known As:
- Albemarle Hotel Isabela
- Hotel Albemarle Galapagos Islands/Isabela, Ecuador