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“Convenient, but not great” 3 of 5 stars
Review of Hotel San Vicente Galapagos

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Hotel San Vicente Galapagos
2.5 of 5 Hotel   |   Av. Cormorant and Puerto Villamil 1204, Puerto Villamil 52172, Ecuador   |  
Hotel amenities
Ranked #6 of 6 Hotels in Puerto Villamil
Dover, Delaware
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Convenient, but not great”
3 of 5 stars Reviewed May 22, 2013

This was an ok hotel; not bad, not great. It was very convenient for arranged tours, as NG&E tours start here and all the meals are here. People staying at other hotels had to walk here for everything.

I had reserved one of the new/superior rooms and also requested one on the 1st floor. When I arrived, a lady who spoke no English put me in an older room. I tried to explain to her that this was not what I reserved but had to wait until an English-speaking person arrived. For reference, the older rooms appear kind of dirty, the fixtures are all old and the bathroom is super tiny.

As it turns out, she put me there because it was the 1st floor, but I was certainly not going to accept a downgrade (when I pre-paid for an upgraded room) just to be on the lower floor. I wound up in a much nicer room on the 2nd floor, as she insisted nothing was available on the 1st floor. But I was later fairly annoyed by this as the room directly below me on the 1st floor was empty (you can see nearly the entire room through the windows when the curtains are drawn). But I was not about to repack and unpack again so I let it be.

The newer room was nice and housekeeping did an excellent job each day of cleaning up all the beach sand in the shower, which is an inevitable mess here. The food was ok; not great, but edible. The eating area was mostly outside, so bugs did tend to be an issue, which was not fun. The one small indoor area was ok for dinner, but I was told by staff that inside was for employees only during breakfast and lunch. Yes, they kicked me out to eat with the bugs so they could sit in comfort, which was kind of annoying.

A couple of the other staff there were very nice and accommodating though. Caroline, a very sweet lady from Great Britain, was especially helpful. But many of the others appeared disinterested.

And I should mention all the noise at night, which made it extremely difficult to sleep. Roosters were crowing and dogs barking. A tour guide on another island later told me it was illegal to house roosters and chickens in residential areas. So I am not sure why this hotel has done nothing about it, as I see many reviews here with the same complaint. There was also a family living outside my room below who had a small child that screamed quite loudly every morning as the mother walked him down the block…every morning. I began to wonder what was wrong down there. I guess he was the back-up alarm to the dogs and roosters? ;O) Poor kid.

So it was not the worst place, but not great either. The island is quite lovely though so just enjoy the surroundings.

Stayed May 2013, traveled solo
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74 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Manzanillo
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed April 28, 2013

Our group of 7 people stayed at the San Vicente for 4 nights. It was relatively clean, but the bed sheets were all pilled and scratchy. The breakfast was not very good - insipid looking fruit and cold eggs. The biggest problem we had was that no one seemed to care whether we were there or not, unless they were trying to flog various tours off on us. The hotel needs to work on their attitude and customer service.

As an aside, there are no ATM machines on Isabela - and most restaurants do not take credit cards - make sure that you take lots of cash!

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cocoa Beach
Top Contributor
54 reviews 54 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 3, 2013

The owners of Hotel San Vicente Galapagos apparently are associated with La Laguna Hotel. I state this because La Laguna diverted me to San Vicente.

I was celebrating a big "0" birthday and my sister was flying-in from Chile to greet me. My flight was 4 hours late, requiring me to miss the last ferry fr P. Ayora to Isabela. I called from my plane in Guayaquil to notify them (using expensive time on my phone) & told them I'd be on the next ferry (I had booked for 5 days). I phoned before the next ferry left P. Ayora and "No problem!" I phoned upon landing at the ferry dock in P. Villamil. "No problem." After a 5-min taxi ride to La Laguna, "Oh, we thought you'd canceled! We gave your room away." I've traveled to 50 countries solo, as well as lived in 50. I'm not new to this game.

So, instead of an overview of the lagoon w flamingoes, I was taken to San Vicente, where a rooster and dogs barking kept-me up (not the hotel's fault, of course). My expectations had already been biased. La Laguna had insisted, "Yes, yes, San Vicente has TV!" (As, for my birthday, it was just going to be watching TV w my sister as a celebration). No TV. Air conditioner (ductless, so very loud) did work well.

Breakfast was fine & included, but when we returned from a tour & requested lunch. "No. You have no reservations." Quite disappointed w this event. P. Villamil is very rural and the local restaurants either would not accept my sister & I without a reservation or were closed. San Vicente did not alert me to this fact.

A mother/daughter duo whom we met on the ferry told us that their hostal down the street from San Vicente, greeted them w drinks, told them the history of the island, and arranged trips for them. Not so at San Vicente.

However, the young lady at reception did go out of her way to phone our taxi driver back in P. Ayora as well as our next hotel (Angermeyer). She did this graciously & without expectation of anything in return (I did tip her). She was very kind.

Room Tip: Room 11 (where I stayed) is upstairs & a bit more private, but I would suggest a room upstairs...
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  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spain
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2013

I have tried to post my comment before, but forgot to verify this on my email! - We stayed on San Vicente 4 nights for our Galapagos adventure tour set up by an agany in Quito. We were pretty satisfied by the services in the hotel. Breakfast was the best of all - it was sort of a buffet-style and yummy! Most of the staff doesn’t speak English, except for one lady, but we were ok with that as they were very helpful and my sister knew some basic Spanish.

Our room was always clean and cool, ac, hot water and all worked fine. We must have got the best rooms as we had no problems sleeping and relaxing, not that we spent that much time on the room! Our beds were very comfortable and we always had new towels. They also got a nice outdoors area to relax. The hotel was full but we still got all we needed and were taken care of. Isabela was the nicest part of our trip! We got to go back there. The whole trip was arranged from the hotel!

Pick upstairs rooms!

Room Tip: Pick upstairs rooms!
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 20, 2013 via mobile

Decent hotel with really delicious food.

The service is really good, and they organise fantastic day tours with great guides.

My room smelled really mouldy and the be linens was stained. That really put me off.

It's also not on the beautiful beach which is a pity,because it's a great beach. About a 5 min walk to the beach.

Food there is reataurant quality. Very yummy!

  • Stayed February 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2013 via mobile

Exactly what we needed- simple rooms, outside sitting areas and relaxed environment. Rooms were nice and clean, close to the centre, good breakfast and they offered dinner with soup and a main course that was much cheaper than other restaurants in town. Staff were helpful with booking tours, this is a great place to enjoy Isabela.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSanVicente, Director de Relaciones con Clientes at Hotel San Vicente Galapagos, responded to this review, February 19, 2013
Dear Guest

Thanks so much for your review. We are so glad your stay on our hotel was so enjoyable. We have been improving our cooking at the hotel and we are happy to learn it was of your liking. We shall pass to our staff regarding your good comments.

I hope the rest of you stay on Galapagos was as good as it Isabela. Thanks again for talking the time to review us.

Best regards!
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2013

I first stayed at this hotel 6 or 7 nights, and I was so thrilled with everything about the place I came back a week later to spend a few days more.

The rooms are perfectly clean and cosy, the food is of very good quality (thank you Mario!), you can eat inside or outside in a nice courtyard, and the hotel proposes very good activities and tours, with good guides and coordinators (thank you Rodolfo!).

Great place to meet people from all over the world.

The Spanish-speaking staff may seem a little rude sometimes - though I really enjoyed practicing my Spanish with them and I had a great time with them.

Caroline, the English woman who works there, is truly fantastic. She is always available for you, trying to answer all your needs and resolving any of your concerns, if there are. Her service is excellent, and she definitely contributes to your feeling at home in the middle of the Pacific Ocean. What a nice feeling! Also, she knows a lot about wild-life and she has all sorts of stories to tell you about sea lions, turtles, iguanas... A passionate woman who loves her job and her island!

Very good location too. Drinking water fountains (tap water is not potable on Isabela). Close to a supermarket and to the beach.

I was completely satisfied with my stay at this hotel!

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSanVicente, Director de Relaciones con Clientes at Hotel San Vicente Galapagos, responded to this review, February 19, 2013
Dear Guest

We are thanks full you took that time to write you review of our hotel. We are always happy to learn we contributed to make someone’s stay on Isabela so pleasant. I hope you enjoyed the other islands equally.

It is a good thing to learn that food was good and tasty, as we have been working on improving our meals, so it seem to be working good : ) . Thanks for mentioning the guides, as we this let us know that they are getting along very well with the travelers. Most of our staff does not speak English indeed, but they try to compensate that with service, we are glad you could practice you Spanish with them.

We shall pass your comment to Caroline to let her know what great job she is doing too! She really lover her job and the island, as she certainly loves to share that passion other visitors.

Best regards!

PS. Thanks for the recommendation on the water; this is indeed useful for future guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel San Vicente Galapagos

Address: Av. Cormorant and Puerto Villamil 1204, Puerto Villamil 52172, Ecuador
Location: Ecuador > Galapagos Islands > Isabela > Puerto Villamil
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 6 Hotels in Puerto Villamil
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel San Vicente Galapagos 2.5*
Official Description (provided by the hotel):
Hotel San Vicente Galapagos is dedicated to provide the highest quality of service and comfort to each and every of its guests. We like to complement your visit to the Galapagos as perfect as possible. We are proud to say that Hotel San Vicente has become one of the most popular of the Galapagos hotels on Isabela Island, which we believe is due to our standard of excellence and personal commitment to our guests. From our Galapagos hotel you can arrange a variety of land tours that are sure to leave you breathless. The natural beauty of the islands will amaze you while you enjoy a comfortable and superior service from the friendly staff of our Hotel San Vicente Galapagos. ... more   less 
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Also Known As:
Hotel San Vicente Galapagos Galapagos Islands/Isabela, Ecuador

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