From childhood I have travelled all over the place mostly from having lived in diverse places such as Samoa, South Africa, New Zealand, Sri Lanka, US, UK, Germany, Switzerland etc, and working as a diplomat and international development.
When I called Glen Helen to book and was told that the accommodation was basic, I did not worry much because we are used to sleeping in tents in all kinds of weather and locations. I did not mind the price given the remoteness. Yet, I was not prepared for what I can only describe as a horrid experience. We had driven miles along the Meenie Loop Road from Kings Canyon to get here. My main complaint is that the sheets, towels and the room smelt stale. The mattresses were lumpy and the beds sagged. Worst of all were the mice in the room who ate through one of my bags and kept me awake during the night though I moved the bag and emptied it of anything even vaguely tempting.
The redeeming feature of Glen Helen is the beauty of the surroundings. Had I been a girl scout on a camping trip I would probably enjoyed the experience. But alas, not now.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thanks for reviewing Glen Helen Resort
We are very sorry to hear that you did not find your stay at Glen Helen enjoyable.
We do our very best to have our simple rooms fresh and clean, and most people find their rooms satisfactory and comfortable
Yours is the first report of mice at the time you stayed. As we have the bush so close to the Resort, we are always a little at the mercy of nature, and occasionally have mice and insects find their way into our rooms. We do have pest control attend regularly and keep up a baiting programme, but it seems your little visitor was not put off by this. I am very sorry you had that experience.
I wonder if you spoke to any of the staff about your concerns with 'stale' smelling linen and towels?? We would have been delighted to either swap your room if possible or change your linen. It is a busy time of year in July, but we would certainly have done our best.
It is always worth having a conversation with management during your stay so we can make ammends and do what we can for you. Now 7 months have gone by, and nothing can be done to check any particular staff whose work needed improving or any other way of dealing with your issues.
Hopefully next time you have a concern about your accomodation anywhere you will do this, as I am sure it would be nicer for you to have your problems acted upon immediately, and more helpful to the Hotel to be able to correct a staff inadequacy or deficiency.
We do try to be as approachable and available as possible and personally attend to any concerns, and offer some complementary service if guests let us know that their rest has been disturbed in the way you experienced.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.