As most say, this is a fantastic location and that's what keeps it above average despite the basic facilities and average service.
When we arrived we were mesmorised by the jaw dropping view, but a few minutes later dissapointed that we did not get a room with a river front view. They said that there were no river front availability, However, we had booked well in advance.
Then came the room. Very small and near the pool. So the tranquility of the location was ruined with 'Pool Noise'. The bathrooms need renovation badly. The sink is so small,so the only way to wash your face is to wet the entire floor. That is if your head survives a knock agaist the wall. Surely, this could have been addressed years ago.
I also got the impression that the place is understaffed as it takes hours in the queue with just day visttors who come to buy a bottle of mineral water. I think residents should get priority in service.
We spent the new years eve(2012) and they did make a great effort to put on a show(included fireworks)
I would recommend this property but be conditioned and don't have high expectations in facilities.
- Official Description (provided by the hotel):
- Glen Helen Homestead Lodge, previously known as Glen Helen Resort is a Lodge style property with simple, compact and comfortable rooms, great scenic location and old fashioned welcome and outback atmosphere.We are renowned for great personal service, great dining in our Restaurant and great live entertainment. ... more less
- Reservation Options:
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- Also Known As:
- Glen Helen Resort Australia/West MacDonnell National Park