We stayed as a family for one night after visiting Knowsley Safari Park which is close by, The room was of the usual high standard we always seem to receive from a Premier Inn.
The staff on reception were very helpful and obliging, there the high standards end!
We went into the restaurant which is part of the hotel, a "Brewers Fare", it was like walking into a another world.
We had to find someone to seat us, when someone finally did this we sat at a table half laid and with food debris scattered all over the floor where we were sat. We looked around and most of the tables had dirty plates on them, and food, straws, cutlery and general rubbish over the tables and floor areas., It wasn't looking to good, we nearly got up and left but the kids were hungry as it was getting late for their dinner (7.20).
We went to order at the bar and was told there was a 30 minute wait for food, we expected this as it was a bank holiday Tuesday (Jubilee day), this we also put the general state of the place down to.
Starters arrived pretty quick, although our side orders came out before our main meals which they took back whilst the main meals were cooked.
They then messed up on desserts, but "hey" not a problem, it had probably been a very busy day for the staff. The food generally was quite good.
Next morning another nightmare, the restaurant had hardly been cleaned ready for breakfast service. There was still food, straws, plastic tops, cutlery and other items around most of the tables, some had been cleared up, but not allot we couldn't believe it, as we were only the second group down for breakfast, two other people before us.
It really put us off breakfast, we just ate up quickly and left. (The service was excellent at breakfast though)
We mentioned our thoughts at reception, and the lady apologised and said that it was operated separately to the accommodation side, which she asked if all was okay, which it was. She asked us to leave details for the manager to ring us in reference to the restaurant, but they never did, how bad is that? What a shame that Premier Inn has perfected the art of good,quality, well priced budget accommodation but then gets let down by poorly operated quality standards in their restaurants.
Rooms at back, even numbers have grassed areas to window, but do suffer from some road noise.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.