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“Bad reviews???????” 4 of 5 stars
Review of The Westin Dawn Beach Resort & Spa, St. Maarten

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The Westin Dawn Beach Resort & Spa, St. Maarten
4.0 of 5 Hotel   |   144 Oyster Pond Road, Oyster Pond, St Maarten-St Martin   |  
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5th Night Free/Breakfast
Ranked #5 of 7 Hotels in Oyster Pond
White Lake, Michigan
1 review
2 helpful votes 2 helpful votes
“Bad reviews???????”
4 of 5 stars Reviewed April 23, 2013

Had read all the bad reviews on this hotel before I went and made me think I made a mistake. Well I spent 7 days 4/13 thru 4/20 and found most of the complaints to have been addressed. The doormen were wonderful, the check in was flawless. No stained carpets or musty smells. The food was good and priced like every other resort I have been to. The only complaint was I thought they need to offer a happy hour like almost every other resort I have been at. There are a couple of places up the beach that have great happy hours (1/4 the price of Westin) and also good food. Mr Busby's has a good breakfast & lunch and turns into Daniels for dinner. There are also a couple of other restaurants in that same area. Oster Pond/Bay it's called. You can walk the beach but there are large rocks you have to climb over. Taking the road is about a 15 minute walk but you need to go up a very steep hill. The casino is really a joke though, never more than a dozen or so people are ever in there. All in all they fixed almost everything negitive I read about before I went there. Enjoy :}

Room Tip: room 3116 was perfect. Ocean front and in main building so not a really long walk to any of the sho...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,430 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (325)
Date | Rating
  • Dutch first
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English first
The Hague, The Netherlands
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2013

After two days staying at hotel Carl Gustaf in St. Barths it was a very nice transition when it comes to friendliness.. The minute you walk in you can tell that service is of a great value at this hotel. What a warm welcome we got! It started with the service at the reception, which made us feel right at home. The location is great: you can walk from the swimming pool directly onto the beach. And when we sat at one of the nice bars, we were greeted by the manager named David. He asked us how everything was, and we could only be enthusiastic. Last but not least, the staff at the casino was taking very good care of us. So.. If you want to experience the service and friendliness we all want to experience when on a holiday.. This is the place to go!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maine
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
Reviews in 28 cities Reviews in 28 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 21, 2013

My family stayed here while my husband attended a conference. After reading several other reviews, I feel like I need to speak up and say what a great stay we had. Both of our rooms were spotless upon arrival and kept spotless by our maids, who refused to not come in every day, even though we told them to come every other day. Our coffee and tea was restocked daily, as were our towels. The pool area was clean and family friendly. The wait staff that worked the pool area were friendly and always made sure to check back to see if anything else was needed. The best part of the hotel was the Ocean restaurant and its amazing staff. With Max and Pierre running the show, every meal was delicious and served with a smile. Since we were there with a large group, we had breakfast vouchers for a breakfast buffet that can't be beat. Our servers kept our water filled and brought our juice, coffee or tea while we gorged ourselves on breakfast. Since we rented a car, we had the option of eating dinner off premises, but always ate in the restaurant. We enjoyed the company of the staff and the food too much to drive into town! The Ocean restaurant staff is what will bring us back to the Westin one day!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Gladwyne, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 20, 2013

Just spent 2 nights here- we were hesitant to stay more because of previous bad reviews (we went to radisson blu French side other 5 nights). I must say, the westin was great. The beach is beautiful - service fabulous- food very good. The prices were good too (much less expensive than French side). Must be new management? In any case - go & enjoy:)

Room Tip: I'll go w/oceanfront next time - sunrise too gorgeous to miss & the ocean -sigh.........
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Wales, NY USA
Top Contributor
60 reviews 60 reviews
11 hotel reviews
Reviews in 40 cities Reviews in 40 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 19, 2013

This a large hotel for this island of few upscale chain hotel brands. There is a hotel and modest casino and an adjacent Westin vacation club condo complex.

The beach here is the most picturesque on the island, and has the softest sand,however is generally windy and wavy. It is away from the hub-bub of Phillipsburg and Marigot, and there are only a few restaurant choices in the immediate community around Dawn Beach.

The hotel is very well done and pool area is spectacular, and has good in-house restaurants but somewhat pricey.

My only criticisms are that access roads to the property are in very poor condition with large potholes, and the on-site sales force for the Vacation club pester hotel guests in the halls and are quite pushy and intrusive. They need to be reigned in by the local management.

Room Tip: Oceanview rooms are more expensive
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, Massachusetts, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 16, 2013

This is a beautiful hotel with an amazing eternity pool that is huge and never deeper than 5 feet. We went here for 4 days with our two young boys (ages 3 and 5) and had a fantastic time. The staff was consistently friendly and very good with our boys (lots of "bumps" to our sons at the breakfast buffets which was also delicious). The room was clean with all of the amenities. The food at the Ocean Restaurant inside the hotel was consistently delicious, especially the seafood. The food at the Aura restaurant was surprisingly not as good although it was the "higher end" restaurant of the two (although the steaks there were always delicious, the seafood was overcooked both times). The pool side service was fine and the sandwiches were very good (especially the Curry Chicken Wrap). The house cleaning did not happen until about mid to late afternoon, which was frustrating but not the worst thing in the world. The sales lady at the gift shop (Janis) was so helpful and kind when we came in with sunburns after the first day that she gave our 3 year old a free beach pail and toys to play with at the beach. The "Ocean View" room was slightly deceptive as it really was a full view of the pool (very pretty) and a side view of the ocean. We did observe people whose rooms were actually facing the ocean (ocean front?) and the sun was beating down on them in the morning, so we were actually grateful for the room we got. The surf is very rough and not for paddling around in nor for snorkeling, but there are cabanas for $28/day and chair side drink service. We stayed on Wednesday night for the Pirate Show which included a full dinner buffet and entertainment (fire dancing, a steel band, and calypso ladies). It really was wonderful and we will come back if we ever have the opportunity!! As for the time share sales, unless you are new to the notion of this, take my advice, "just say no". If you really believe it will "only take 45 minutes and then you get a free massage or free hotel stay", then you got what you deserved. It's always hard sales and is always at least 2-3 hours of your time. They will back off if you politely decline.

Room Tip: Third floor (top) offers a gorgeous overview of the pool and ocean. The first and second floors do...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica, Ca
Top Contributor
70 reviews 70 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 15, 2013 via mobile

We stayed here for a conference and were hesitant to book after reading so many negative reviews on Trip Advisor. It's a typical Westin resort with a combination hotel and time-shares that they are trying to sell. The rooms were standard as were the bathroom supplies although we didn't have to ask for robes. We did have a beautiful ocean-front view with a balcony area. The beach is beautiful as is the pool area but the biggest downfall is the lack of shade and/or umbrellas. The poolside food was typical - no better or worse than we expected. Breakfasts were well above average at the buffet and the omelet makers were great. The staff everywhere was warm and friendly. The biggest negative is its location on the island because the roads leading to the more popular restaurant areas are terrible - poorly repaired, poorly lit and poorly marked and are uncomfortable to drive in during the dark. My suggestion is to take a cab unless you're doing day time driving.

Stayed April 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Dawn Beach Resort & Spa, St. Maarten

Address: 144 Oyster Pond Road, Oyster Pond, St Maarten-St Martin
Phone Number:
Location: Caribbean > St Maarten-St Martin > Saint-Martin > Oyster Pond
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Oyster Pond
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Dawn Beach Resort & Spa, St. Maarten 4*
Number of rooms: 311
Official Description (provided by the hotel):
Located on one of the most beautiful Caribbean beaches, The Westin Dawn Beach Resort & Spa, St. Maarten offers guests a true getaway. Scuba dive, take a ferry to Anguilla for the day, or just relax. ... more   less 
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Also Known As:
The Westin Dawn Beach Resort And Spa, St. Maarten
The Westin Dawn Beach Resort & Spa, St. Maarten Hotel St. Maarten/St. Martin
Westin St Maarten Martin
St Maarten Martin Westin
Westin St Martin
Westin St. Maarten/St. Martin
St. Maarten/St. Martin Westin
Westin St Maarten Dawn Beach Resort & Spa

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