I ama planner. We work hard for our money and I wanted this trip to be amazing.I have a few friends who are travel agents who’s expertise I take very seriously. We wanted quiet, beach, and relaxing vibe. I called the resort a few times to get a sense of the people on staff and they were always very friendly and accommodating. Every question was never a bother and emails were promptly answered. This vacation was all on me and I wanted to make sure that my family was happy so that we can all enjoy one another. You can see that choosing a destination was not easy and a lot went into the planning.
Because of a medical concern that my husband has, we needed ground floor. While nothing was promised, upon check in we were given room 103A which could not have been more perfect. I never use the word “perfect’ as I am a pessimist, however, in this case it is true. We did not have to walk far and if hubby or my son, who is 5 needed, to nap, our beach chairs were never far from the room. The room was already cooled off, clean, and bigger than I expected.
We threw our baiting suits on and headed for lunch on the beach. Imagine my children’s delight when they realized that they could order lunch then play in the ocean while their food was prepared! This was a great sign that I had made the right choice! Sandra and Doris are the most amazing waitresses. My kids’ food was cut up, they prepared what they wanted the way they wanted, and all with a smile. You just know that they are genuine people who really take the time to get to know their guests. We participated in the Deluxe Meal Plan so we interacted with them a lot. Even though it was hot and there were other customers, Sandra and Doris always took the time to check in with us and get a hug from my kids.
Daina at the concierge was fabulous. Nothing was ever a problem, from arranging a swim horseback ride on the beach, a sunrise stingray city trip, to getting my 8 year old daughter’s hair braided. My kids felt comfortable to ask her to join them to feed the fish from the dock, and she was always happy to indulge them!
O’Shain was also fantastic. His happy and accommodating nature will take him far in life. Towels, checkout, telling us that the snake in the road was not poisonous, everything was spot on.
We had the pleasure of meeting Martinne (marketing)when hubby was showing pictures of the dead snake. She came to the room to introduce herself and it was like I was meeting a long lost relative, the sister I never had kind of thing. Her personality makes you feel so welcomed. As I write this, I can’t believe how I felt given that I am such a skeptic by nature. The people at The Reef changed this dramatically and that is no small feat!
At dinner on the last night, my husband turned to me and said, “you did good Kimmie”. You can’t begin to know how that made me feel. I was able to make our dream come true of a relaxing, rejuvenating, and easygoing vacation, something I can now look forward to every year.