Me and my boyfriend stayed here for 10days and it was absolutely amazing! Why was it amazing: The staff are just SO warm, friendly, helpful, full of stories and inside bits of knowledge. You need anything from an adapter to ideas for the day they are great.
The room was clean and bright, full of sunlight. We stayed upstairs. It is also in a prime position as you walk 10 steps and you are on the promenade which we walked every morning and the red sight seeing bus leaves right around the corner. There is also a bus stop right there that we caught to get into the Waterfront. Easy as Pie. :)
It is self-catering so you do need to wash up behind yourself. Each room gets a lil basket that belongs to you that you can fill up with your purchased provisions. Love this place. Will def return.