I honestly do not have a good word to say about this place, I don't know how other people had such good things to say about this place (let me say at this point that we are backpacking, staying at very basic guesthouses and hostels so our expectations are far from high, hence this disappointment with this place, being our most stay so far). We stayed for 3 nights in the ‘cheapest’ option accommodation- Jungle House. We arrived at 7pm and had a mediocre welcome from the American receptionist and was shown to our accommodation (with no offer to help us with our bags). By this time it was pitch black and very difficult to see where we were going. We were not offered any flashlights. The Jungle House had only one small working light inside, the other was not working and they made no attempt to fix it. This meant you had to go round the room with torches to try and see anything. Hardly what you would expect when paying 800baht a night (and as I said this was the cheapest option!!).
We went to get some dinner in the restaurant, and waited a while for anyone to acknowledge us, and we had to help ourselves to the menus. We finally had a Thai girl come over to take our order. We had a Tuna salad and Chicken and Chips. The food was pretty poor, and overpriced. The salad was so-so, but very small for 80bahts. The chicken was greasy and the chips were literally deep fried air, no potato in sight.
We went back to our hut, and realised that the lock was faulty at the top of the door, so at a slight push, would open. Hardly very safe in the middle of the jungle! Also, the ceiling was partially exposed so any creature could climb in without difficulty. The room was slightly damp, as were the bedsheets, and being wet season, it’s not very warm at night, so this was not exactly pleasant. Moving around in the room was a joke with torches, not being able to see where anything was. The toilet is outside the hut, with only half walls, completely exposed, so not exactly appealing going to the toilet in the middle of the night. Suffice to say, we both slept very badly that night, and in fact all 3 nights of our stay.
The next morning, we went to have breakfast (served in the bar above the restaurant- this is not explained anywhere, we just had to guess). Breakfast was very poor. We had the set breakfast, two poached eggs with toast, tea or coffee and juice. The eggs were uncooked. The toast was rock-hard and literally flew off our plates onto the floor as we tried to cut it. This ‘delicious’ breakfast cost us 100baht. We decided not to waste our money by eating there again.
We wanted to do the hiking trails on our own, but they provided us absolutely no information whatsoever. The reception staff were very rude and completely unhelpful. They did not acknowledge us and even when we said ‘hello’, we only got grunts back. We headed out on our own to the National Park entrance, a good 20 minutes walk down the dirt track road, so not exactly the best location. NOTE: The walking trails in wet season are quite dangerous! They are slippy and not market very well. I wouldn’t recommend doing the North trail, the lookout point is pointless,as you can’t see anything, and the waterfall is impossible to get to as the markings and signposts end after about an hour and you have no idea where to go, and it’s a slippy and difficult path. Beware of the leeches also, they are everywhere.
After returning and having an ice cold shower (delightful!) in a completely exposed outside bathroom where the two neighboring huts are able to see right into, we ventured into town (the road leading up to the park entrance, then down towards the main road). This walk is not easy down the dirt track which is ok in the day, but at night it is pitch black with no lights along the way. Had we not had a torch, we would have had to stay permanently at the guest house because it’s impossible to see where you are going and they do not offer flashlights. The guest house make no attempt at making it an enjoyable place to stay at night. There is never any music. No TV. The ‘library’ is laughable (two shelves with no more than 20 books, half on which aren’t in English). The food is extremely poor. The atmosphere is terrible.
On our last night, we were sat in the restaurant using the internet, researching our next destination and finding places to stay. We asked to settle the bill, as we were leaving early the next morning. They seemed inconvenienced by this. They asked us to pay in the morning, but as we were leaving at 8.30am, we wanted to get it sorted. They weren’t not exactly helpful, and all we wanted to do was pay! Probably because they were just about to close up reception and couldn’t be bothered. They tried to overcharge us for food we had never had. We went back to our computers, and after closing up they turned the internet off. This was at 9pm. It says in the handbook wifi is available until 11pm. Also, despite the handbook saying the rooms are cleaned and made up daily, in 3 days are room was never cleaned.
This guesthouse has no positives. The food is poor and rooms are too basic and extremely overpriced. I cannot believe that some of the treehouses and huts are over 2000bahts, and they don’t even have basic facilities such as hot water (despite the manager repeatedly telling guests they are going to upgrade this). In comparison to the other guesthouses in Khao Sok, this is much more expensive for much poorer facilities. The internet works intermittently (if at all, especially when they turn it off without informing you!). The offer massages for 200baht more than other places in town. I wish we had stayed in the main part of town; under 5 minutes walk to the park entrance, with shops, bars and restaurants on your doorstep, it would have been a far better and cheaper option that staying here.
The best thing about this place was leaving it. I would never recommend this guest house to anyone. They do not deserve your money. Stay elsewhere!
Stay elsewhere, your money would go alot further
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your expression of concern. I am so very very sorry to hear that you did not have a good time with us, and hope that the rest of your vacation was enjoyable. If you would be so kind as to give us a second chance, we will be happy to host you again with a free room (and we can put you in a treehouse, too).
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We are indeed a nature resort, so the jungle is all around. Some people like staying in the jungle, while others find it more challenging to live with the elements all around. Since we are located in a rainforest, it is wet in the rainy season and dark at night. I’ve tried controlling the weather, but have yet to succeed. Instead, we send all guests a pre-arrival information pack with suggestions on what to bring and what to expect.
We are a small, family-run resort, and every guest’s experience is important to us, and since almost all of our guests report enjoying their stay, we feel terrible that you found our place less than adequate.
I apologize for the unsophisticated level of service, we were in the process of training new staff, and it seems their learning curve was not yet to your expectations. We try to provide a friendly atmosphere, but even the best of us can have a bad day, and it was unfortunate that you did not have a chance to see the friendly, engaging side of our staff that delights so many of our visitors.
I accept full responsibility for this matter, and I hope this message has addressed some of your concerns.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.