Booked a week from 5th April 2013. Had to book a bronze caravan as we have a small dog. Could only arrive late on the Fri evening so tried to book some heaters in advance as reception would be closed etc but told could not book them so decided to arrive Sat morning instead as it was cold, one night paid for but not used was ok.
Positives - location was great, near the beach, really quiet. Staff were extremely friendly and helpful. Bar, restaurant, shop, pool all ok.
Negatives - on arrival van was filthy and stank and was freezing cold as the window had been left open, presumably to help with the smell. I did not take my shoes off once as the carpets were so dirty and stained, disgusting. Beds were clean thankfully but so uncomfortable, could feel every spring. Oven did not work (had to manually light with matches & stick head in gas oven), hairdryer did not work, not enough cutlery. Whole van had an air of neglect, def the worst caravan I have stayed in. See pics below.
We left a day early too, leaving on Thursday instead of Friday, couldn't wait to get out of the caravan. 1st time staying with Park Resorts. Would never stay in their static caravans again. The staff, park & facilities were ok so might consider again but only with a tourer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to post your review following your recent holiday at Cresswell Towers, although I was sorry to learn that your holiday caravan did not meet our usual high standards. We operate a system of checks that are designed to prevent this type of occurrence and on this occasion we have failed to provide you with suitable accommodation. I have investigated the actions that led to you being provided with this caravan and have taken appropriate action to prevent any further guest disappointment. Please may I suggest you contact us direct at the park, detailing your booking reference number, and we can discuss further the concerns you have raised in your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.