While we've travelled to Newbiggin-by-the-Sea on a number of occasions, for day trips and walks along the beach, we hadn't stayed at the caravan park in Church Point until recently. The town itself is a lovely little coastal town, and the beach is a great attraction, however the service we received was far from appropriate. Prior to our stay we received an e-mail regarding the unavailability of the caravan we had booked for our stay, and a request to downgrade, or relocate to Sandy Bay. This was not acceptable as we initially chose Church Point for a quiet, relaxing break away from the city. I suggested a change of date, and the staff confirmed this was possible, through e-mail, and we would be upgraded to a 'Gold Plus' caravan.
We arrived on the newly arranged date to some disturbing news. The staff were unpleasant and rude, stating we should be sent home due to being under the age of 25, however, our ages were presented when we booked at least two month in advance. Now, I understand that because we were a group of friends aged between 20-24 they might have thought we could be a bit loud, but this should have been addressed prior to our arrival, and not in a crude, or derogatory manner. A member of staff told us that he had persuaded the manager to give us the 'benefit of the doubt' and allow us to stay, but with the warning that if they received a single complaint we would have been evicted from the site. This, undoubtedly, set our holiday off on a negative footing.
As well as this, the upgrade from a 'Silver' caravan to a 'Gold Plus' caravan that we were promised did not materialise. It seemed we were just shoved in which vacant one they could find, and the quality definitely didn't match our expectations.
On another note, the residents of the caravan park were incredibly friendly and welcoming, along with the security guard that would stop by for a chat in the evening. We did in the end manage to enjoy our holiday, but with no thanks to the management at Church Point or Park Resorts.