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“Great location, but could be better service and value.” 3 of 5 stars
Review of Broken Head Holiday Park

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Broken Head Holiday Park
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4.5 of 5 Cabin/Campground   |   Beach Road, Broken Head, Byron Bay, New South Wales 2481, Australia   |  
Hotel amenities
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Great location, but could be better service and value.”
3 of 5 stars Reviewed February 4, 2012 via mobile

I love the location of this park - it's amazing. The beach is beautiful (although not great for little kids), and when I've stayed before it's been a lovely peaceful experience. This time it was still beautiful, but I was really annoyed by the loud noises coming from some of the larger groups - shouting bogans, loud music. The curfew seems to be more of a guideline than anything and I guess some people are just rude.
In terms of the park, the bathrooms really could use an update, they could justify a couple more barbecues and the service at the front counter was a bit patchy. Some staff were lovely, some disinterested to the point of rudeness. One was texting while asking me what I wanted, another stopped getting me something to take a call from a mate on a mobile. It's pretty basic stuff - I am not picky or rude but that was pretty irritating. It's a beautiful place and I will give it another go but not at peak times - the rates are too high for what they offer.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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60 reviews from our community

Traveler rating
    20
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Ipswich, Australia
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 29, 2012

Just returned from the two wettest weeks I have spent camping at Broken Head. In spite of the the heavy rain and mud, every morning the toilet block was spotless. I discovred that the cleaner not only goes in during the day but he was there at 5.30 each morning cleaning the toilets.

In spite of the rain we will be back for our 12 consecutive january holiday in 2013 and we are also plannng another visit during this year.

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 24, 2012

We camped for two weeks at Broken Head. The location is great, close to Byron and surrounds but away from the hustle and bustle.
The park was a full capacity most of the time we were there and I think the ladies toilets were cleaned 4 or 5 times. They would be cleaned 2 days running and then not touched for 3-4 days. That is unacceptable for a park that is at full capacity.
The unpowered site we were on was very steep so on the map the site size looks reasonable but our medium sized tent couldn't fit on flat ground.

  • Stayed December 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Broken Head hotels

Byron Bay, Australia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 4, 2011

Hi, just want to say we stayed at the BH hol park recently and were disappointed to see that it had been let rundown a bit. The kitchen has become really basic and not that pleasant: no longer any hot water for tea, just an old plastic kettle perched precariously on a powerboard; the fridge is a joke for the number of people they squeeze into the park; no longer a toaster available; Also the bathrooms: the ladies toilet had constant blocked drains in both showers and sinks. And not once during our week did the wi-fi work for us to be able to connect to the internet.
Other than that, the staff were really great, the location is tops, and it is a very special place. I'd also like to give thanks to the managers for keeping schoolies renters close to the office area!

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Canada
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 11, 2011

We have just returned from a road trip up the east coast, staying in many caravan parks along the way.

The quality of the cabin was poor: there was no wall between the bunks and main bed (as advertised), the 'full kitchen' was a bar fridge, grill and hotplate element, lacking in saucepans and utensils (to cook for 2 people I had to cook in 2 batches!!), the shower head was too low on the wall and not adjustable (had to squat to wash my hair). It was generally 'stuffy' and outdated.

For $125/night we were VERY disappointed!

The area of Broken Head is beautiful, but this cabin was disappointing and we won't be visiting again.

  • Stayed January 2011, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burleigh Heads, Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 28, 2010

Just absolutely love this Park!!!

Have been camping here for a number of years now....Just want to live here forever in our tent and let life take care of itself.

The facilities are always kept really clean and the grounds are magnificent.

The staff are awesome and very helpful and friendly....

Love you guys.....

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 13, 2010

I had my best holiday here and i have to say i disagree with everything those negative people said, the managers are friendly and informative, and they helped us alot. It is also a great place for families and friends to stay and have some fun.

  • Stayed October 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Broken Head Holiday Park

Address: Beach Road, Broken Head, Byron Bay, New South Wales 2481, Australia
Location: Australia > New South Wales > Byron Bay > Broken Head
Amenities:
Beach Free Parking Kitchenette
Hotel Style:
Ranked #2 of 3 Specialty Lodging in Broken Head
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Broken Head Holiday Park 4.5*

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