My Husband and I have just returned back from a two days break at Burythorpe House which we purchased via Groupon as a Valentines treat. What appealed to us was the beautiful remote setting of the hotel but mostly the promise of wonderful leisure facilities. Having recently stayed at a hotel in Whitby of a similar rating which offered similar leisure facilities and after seeing the pictures on the Burythorpe House website we decided to book the Groupon deal.
On arrival we were impressed. In a small, remote village there stood a gorgeous large 18th Century house. On entering the house things seemed promising and all looked fine. No one was in the hallway which passes as the reception area but there was a bell to ring (which was clearly marked) to get attention. A lady politely greeted us, asked us our name and took us to our room. That was all of the greeting we got. We weren't told anything else I.e where we would have breakfast or our evening meal etc. The lady asked us if we were eating dinner in the hotel resturant and asked us the time we would like to eat. Although not very forth coming with information she was polite and friendly enough. I asked about the pool (which is one of the reasons my Husband and I went to the hotel in the first place) and was told that we would need a code to enter the building that housed the pool. The lady promised to leave it on reception for us.
On entering the room (we stayed in Easby) my Husband and I noticed that cosmetically it was a little shabby round the edges. We were glad then that we hadn't paid full price for the room. My Husband had also noted prior to entering the room that the plaster on the corner of the wall from the dido rail to the ceiling was coming away and Selotape (which had obviously been there for some time as it was yellow) was holding the plaster in place.
A little disappointed with the obvious cosmetic faults that are so easily rectified we decided to go to the local pub (which is owned by the same people who own the hotel) for a drink and possibly some food. It was about 3.30 in the afternoon at this point. Having taken the short walk from the hotel to the pub we found that it was closed. Apparently it is only open at lunch and in the evening. What we realised afterwards was that we could have had a drink at the hotel in the lounge because other guests were but we weren't told this.
On returning to the hotel we decided to ditch the idea of a drink etc and go for a swim instead. We had to ring the bell again to summon the same lady who showed us to our room so that we could get the code to access the leisure services because she hasn't left it on reception as promised.
When we went to the building where the swimming pool, gym and sauna was we noted that we didn't need the code as the door was open. We were greeted by some very tired changing rooms. The building was cold and the pool cover was still on the pool. There was water around the radiator area in the ladies changing room and there was a very distinct smell. Half way through changing my Husband told me not to bother finishing getting changed as we would not be going in the pool. The pool was absolutely filthy. There were nuts and bolts in the bottom if it. The entire building had not been cleaned for a while and there was mould growing on the steps that go into the pool. We have found out on checking out today that there is a problem with the heating pump which has been broken for some weeks. Apparently the intention is to get it fixed soon.
By this time my Husband and I were absolutely fuming. We felt cheated that the website offered luxury leisure facilities and we were greeted with a mouldy, unclean mess that was passing off as a pool. Although fairly well equipped the gym was univiting, shabby, smelt funny and needed a good airing.
My Husband pointed the issue with the pool out to the lady who showed us to our room (after summoning her again by ringing the bell). The conversation went something like this:
"I'm not being funny but has anybody actually swam in that pool recently?"
"Yes! I know there is a problem with the heater"
My Husband, absolutely gob smacked that she was saying someone had been swimming in it recently said, "You would catch some kind of disease if you swam in that water." The lady then said she would inform the Hotel Manager about the problem.
My Husband and I decided to drive into Malton to grab a Costa and decide whether we were going to leave that night or stick it out. We decided to stick it out and although we had issues with the bed side light (which kept going off and on every minute), the overflow of the beautiful bath leaked all over the floor and to lock/unlock the door you had to lift the handle, which lifted the door so the lock and frame married it wasn't all bad.
The food (dinner and breakfast) is absolutely first class at the hotel. There was plenty of choice. The staff are extremely courteous, polite and friendly. Monika is lovely and very bubbly. The lounge is gorgeous made better by the real fire and the hotel has a wonderful old creek to it through many years of life pouring throughout it. Nice touches such as the dressing gowns, Molton Brown accessories and fresh coffee bags.
We had dinner on the second night at the Bay Horse (owned by the Hotel management). The atmosphere, staff, settings and food were brilliant.
As things are at the moment my Husband and I would not return to the hotel and pay the asking price for the rooms unless we were certain that the leisure facilities were improved greatly (the entire leisure building needs renovating) and issues with the room decor improved (the latter wouldn't take much to do. Fresh lick of paint here and there especially to cover up the big patch up of wood filler on the sash window in the room. A curtain did hide that until we opened it the next morning.) Oh and the shower definitely works. The water pressure is so high it nearly takes your skin off.
I have to say we have pointed out all of the faults to Monika this morning and she is going to get many of them rectified ie the leaky bath, trouble with locking the door and the faulty bedside lamp so this will go a little way to making things better.
- Also Known As:
- Burythorpe House Hotel Burythorpe
- Burythorpe House Hotel
- Burythorpe Hotel Malton
- Burythorpe House North Yorkshire
- Official Description (provided by the hotel):
- Burythorpe House is a boutique country house hotel close to York. Combining a relaxed, house-guest atmosphere, a renowned restaurant and stylish, individually-appointed bedrooms, the hotel makes a unique base for a few days of relaxation and exploring beautiful North Yorkshire. We are especially proud of our restaurant, the Priory, where chef Kevin Mulraney produces creative dishes based on the very best local produce. ... more less
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