Thats the only way to describe the portly guy in charge with the dark hair & tattoos.
We tried to book a table recently only to be told (rudely!) that every table in the bar and restaurant was fully booked. It was the way he told us that really annoying (customer service and basic social skills not his forte!). When the owner is present you can certainly notice the difference in the service as he is much more accommodating. A shame some of his managers let him down.
After going to this pub several times, we have finally had enough of the attitude of the some of the bar staff. You could tolerate the expense of this bar if you had the service to go with it. It is taken for granted that this pub has the monopoly in this area, I guess thats how they get away with the rude attitute, however our party went to the Sea Marge Hotel insted where we recieved excellent service and top class food. What a shame that the front of house let's down the White Horse kitchen as the food is really good.
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