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“Maybe our last” 2 of 5 stars
Review of Acuatico Beach Resort & Hotel

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Acuatico Beach Resort & Hotel
Laiya, San Juan, Luzon 4226, Philippines   |  
Hotel website
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Hotel amenities
Ranked #1 of 8 Hotels in San Juan
quezon city
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Maybe our last”
2 of 5 stars Reviewed May 20, 2014

Food is very good. Accomodations okay, but for 15k a night, it's unreasonable. But it's the best resort in San Juan Batangas. But the three hour trip and 15k a night, and a soso beach...maybe not worth it. Pool was great though. Too far, too expensive.

Stayed May 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Hotel_Manager, Manager at Acuatico Beach Resort & Hotel, responded to this review, May 21, 2014
Dear Valued Guest,


Greetings from Acuatico Beach Resort!

I would like to thank you for taking time to share your valuable thoughts and feedback regarding your stay at Acuatico Beach Resort.

We are very glad to know that you had a comfortable stay in our resort. We hope that you will give us the opportunity to serve you again in the future. .

Yours sincerely,

Simonette V. Gusi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

222 reviews from our community

Traveler rating
    105
    71
    31
    12
    3
See reviews for
104
52
1
6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Danish first
  • English first
  • Any
English first
Manila, Philippines
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 20, 2014

Likes:

- the infinity pool is amazing, it's one of the best pools I've seen.
- the Terraza room where we stayed is okay, comfy beds.
- clean surroundings
- friendly and accommodating staff



Dislikes:

- buffet meals is pricey for the few choices, taste just okay.
- the bathroom is so so small and dirty, it doesn't fit the price you have to pay which is 12,000+/ night. for a terraza room
- beachfront is not comparable to Boracay.
- there is free wifi, but very very poor signal and connection

Room Tip: all rooms are pool side, so any room is a great choice.
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Hotel_Manager, Manager at Acuatico Beach Resort & Hotel, responded to this review, May 21, 2014
Dear Valued Guest,


Greetings from Acuatico Beach Resort!

Thank you for taking the time to share with us your wonderful experience in our resort. It is our sincere commitment to provide premium leisure experience and complete satisfaction to all our guests.

Please be assured that we have taken into consideration all your concerns and we would be glad to offer our improved services to you again on your next visit.


Yours Sincerely,

Simonette V. Gusi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 19, 2014

Acuatico's infiniti pool is picture perfect. The sand is white but has small rocks - not as fine as boracay and even bolinao- my daughter and I got wounds to prove it. The beach was clear and calm in the morning but gets strong waves towards the afternoon.

We enjoyed the game room - playing billiards, table tennis, etc. At the basketball court my boy was able to shoot two 3-points.

A la carte and drinks are pricey. Beers cost 100 pesos each -nakakalasing. But their buffet meals are delightful. My boy loved the dessert i.e. buko pandan and blueberry cake while i remembered the chicken bbq, ribs kalderetta, & batangas lomi were delicious.

We stayed in an alta vista room. Beddings and bathroom were clean. There's no view in our room. But our family love the outdoor so we came to swim and sleeping on a slightly dimmed room is fine. There was quite a fluctuation on the electricity but Acuatico has enough generators to support ventilation in the rooms- aircon was working all night.

Security and all the staff was helpful. They bring you coffee anywhere--it's yummy and unlimited. They got our instructions wrong on the set up of activities but was able to fix it immediately. Also, they provided water during our workout and beach volleyball activities.

All in all we enjoyed our stay in this resort and would recommend it to anyone. #bestsummerever!

Stayed May 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Hotel_Manager, Manager at Acuatico Beach Resort & Hotel, responded to this review, May 21, 2014
Dear Valued Guest,


Greetings from Acuatico Beach Resort!

Thank you for choosing to stay at Acuatico Beach Resort. We are very glad to know that you had an overall excellent stay with us. Your kind words are very much appreciated and will truly inspire us more to provide the finest and friendliest service as these are what we strive for everyday.

We are looking forward to be of service to you on your next visit.

Yours Sincerely,

Simonette V. Gusi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed May 9, 2014

We had an overnight stay at Acuatico very recently and the stay was okay but not a memorable one. We wouldn't go back as there are other better choices in terms of facilities and overall experience.

The pool was very nice though and the whole resort was relaxing enough to stay in. But what takes us aback is the mediocre room, food quality in the restaurant and the beach area.

We stayed at the Terraza, that was good for 4 people. It was a loft-type unit but paying Php14k+ per night was way too much. The bathroom was on the ground floor, and a spacious balcony was on the 2nd floor and a separate door that lead to the bedroom. It was a big hassle to have the bathroom downstairs. Imagine having to pee in the middle of the night. Not good if you have a baby or toddler with you, or kids who may complain. The shower area was too small and the water splashed out to the toilet area. Not was what's expected for a price that was way more than resorts in Cebu, Boracay or Bataan. The beds were ok, the room had an old feel, but space was adequate.

Food quality was a disappointment. I don't want to elaborate but it wasn't superb and uninanimously, we'd rate it 5/10. There were flies in the resto so you'd have to fight them off while eating. The airconditioning system was probably not working right since they had huge Iwata fans in the resto. Take the tables outside and it'll feel much better with cool natural wind. Plus you won't bear with the peculiar smell inside the dining hall.

The beach front was a bit short, and we kept on worrying about being stung by jellyfishes. They had a net to close out the area for swimming but there were still a few jellys coming through. There was one staff though collecting the jellyfish in the water, so, if it's any consolation, you can just swim at your own risk.

Check-out time is 11:00am so be sure to get ready by then. We weren't informed upon check-in, so you have to make it clear to them if they can allow you to check out at 12noon. What puzzles me is that, we've been to resorts around the Philippines and even in other countries, but the standard check out time is 12noon. Their check-in time is 1pm though. But if you've been paying for stays priced at more than Php10k+ in a nice resort, more often than not they let you check-in as early as 12noon as long as the rooms are ready.

I hope Acuatico can review their policies and prices because the place has so much potential. Some details of the rooms must be renovated too (paint peeling off, defective shower holder, poorly made sink table). If you're staying in the Terraza and are willing to spend 14k per night, consider other resorts which will charge lower and have better facilities and room accommodations, food quality & choices and a better beach area.

Stayed May 2014, traveled with friends
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Hotel_Manager, Manager at Acuatico Beach Resort & Hotel, responded to this review, May 21, 2014
Dear Valued Guest,


Greetings from Acuatico Beach Resort!

I would like to thank you for taking time to share your valuable thoughts and feedback regarding your recent stay at Acuatico Beach Resort.

We have taken the necessary measures to fully address all your concerns not only on Food & Beverage side but all areas of customer service. Feedback from our customers, both good and bad, is the most valuable advice we can receive. It allows us to recognize our areas of weakness and make appropriate adjustments as needed. Be assured that we are committed to improving all aspects of our operations in order to achieve the desired level of consistency in service.

Once again, thank you for bringing them to our attention and we hope that you will give us another chance to serve you in the future. If I can be of any assistance, please contact me directly through my email at svgusi@acuaticoresort.com.ph.

Yours Sincerely,

Simonette V. Gusi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 8, 2014 via mobile

I was so curious with all the reviews so i decided to book luckily theres an available slot just for 1day so me and my hubby decided to make a reservation we got the vista de laiya (since this is the only room available) going to aquatico we took the lipa exit instead of the ibaan exit it just took us 2 hrs 45 min we arrived aquatico 10 min before our check in time we were offered welcome drinks at the reception hall and were given instructions regarding hotel rules and the free facilities of the hotel and our wifi passwords( very fast wifi connection!) was also given then exactly 1pm we were assisited to our room The Staffs are very accomodating and friendly our room was just right since its just me and my hubby airconditioning was perfect cleanliness of our room was perfect toilet was very clean theres no need for you to bring towels they do have beach towels and slippers for you to use during your stay everything i needed in a room they have it you get free URARO ( compliments by the resort and bottled water) we tried to check the place the infinity pool was clean beach was also clean and the place is not so crowded theres billiard table, table tennis We also booked for a massage at Simosa spa the spa was nice and clean again the staff are very courteous after the massage you'll be given ginger tea we also tried there dinner(buffet) i did not enjoy the food that much and this is the only problem there are flies inside the Oceano resto and the airconditioning was not that good i hope they will do somthing about it.they also have a bar at the middle of the pool which is open up to 12am by the way breakfast is also buffet since we availed it i enjoyed there breakfast compared sa dinner nila overall rating since we enjoyed our stay and very relaxing i must say BEST
RESORT IN LAIYA (since i've
been to other resorts also located at laiya)

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Hotel_Manager, Manager at Acuatico Beach Resort & Hotel, responded to this review, May 21, 2014
Dear Valued Guest,


Greetings from Acuatico Beach Resort!

We appreciate hearing from you and glad that you have shared your experience with us. Feedback from our customers, both good and bad, is the most valuable advice we can receive. It allows us to recognize our areas of weakness and make appropriate adjustments as needed.

Be assured that we are committed to improving all aspects of our operations in order to achieve the desired level of consistency in service.

Our heartfelt thanks for commending and recognizing the staff and we will be delighted to welcome you back at the resort.

Yours sincerely,

Simonette V. Gusi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quezon City, Philippines
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 19 cities Reviews in 19 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed April 30, 2014

It was my 3rd staycation here in Acuatico that I've decided to write a review about it, the experience has always been fabulous! Everything seems to get better and greater! Staffs are very courteous and charming! I always commend the atmosphere and design of the resort, truly a place worth remembering! I believe there has been great stories and moments that the hotel shared with its guest. The bed is very comfortable and clean, I always commend the cleanliness of this fab resort everytime we're here! On our recent stay we tried their new water sports activities such as jetski and speedboat ride of Laiya coast. I truly enjoyed those experience. Jetski is at Php1,500 per 15 minutes which is really not bad at all. The food is great at Oceano-which I also reviewed. Should I still have to mention their well known infinity pool? ;) well still awesome as ever, such an ideal spot for photo ops. We also didn't missed to have a relaxing massage at their Simona Spa before bed. Overall it's always an excellent stay at Acuatico, all expectations are has been met! #LoveforAcuatico. I suggest that you book 4-5 weeks before your planned trip as the resort is always fully booked.

Room Tip: Choose Estancia Room A for a fab view of the beach and sun rise!
See more room tips
  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Hotel_Manager, Manager at Acuatico Beach Resort & Hotel, responded to this review, May 21, 2014
Dear Valued Guest,


Greetings from Acuatico Beach Resort!

I would like to thank you for taking time to share your valuable thoughts and feedback regarding your stay at Acuatico Beach Resort.

We are very glad to know that you had an overall excellent stay in our resort and had a fabulous time enjoying the comfort of your room, our food offerings in Oceano, our relaxing spa treatment at Simona Spa and our amazing watersports rides.

Your kind words are very much appreciated and will truly inspire us more to provide the finest and friendliest service as these are what we strive for everyday.

We are looking forward to be of service to you again soon!

Yours sincerely,

Simonette V. Gusi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed April 28, 2014

Luxurious..First-Class...these words cannot be used to describe Acuatico.It definitely attempts to be one but it miserably fails to do so.I was duped by the website photos and raving reviews.Except for a handful of waiters and a life guard,the staff members are mediocre.The man in charge of the water facilities is downright rude and lazy.The straps for the life vests for kids were broken. While the infinity pool meets my expectations, other resort facilities are no way worth the drive and the money.They force you to avail of the buffet since they dont serve ala carte during lunch and dinner. Buffet selections were limited and again mediocre.The room is so small that I stumbled a few times.The bathroom stinks. With all the negative things that this resort offers, I really wonder why the raving reviews and even a trip advisor commendation. The resort cannot even keep the beach clean. There were cigarette butts and plastic wrappers thrown along its beachfront.

Stayed April 2014
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Hotel_Manager, Manager at Acuatico Beach Resort & Hotel, responded to this review, May 21, 2014
Dear Valued Guest,


Greetings from Acuatico Beach Resort!

Thank you for sharing your experience with us. However, we regret that you have encountered such inconveniences during your recent stay.

We understand your concerns and please be assured that we have given prompt attention to every detail you raised. We acknowledge our limitation to deliver to your expectations and we are hoping that you will give us the opportunity to serve you again in the future.

If I can be of any assistance, please contact me directly through my email at svgusi@acuaticoresort.com.ph.

Yours sincerely,

Simonette V. Gusi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Acuatico Beach Resort & Hotel

Address: Laiya, San Juan, Luzon 4226, Philippines
Phone Number:
Location: Philippines > Luzon > Calabarzon Region > Batangas Province > San Juan
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 8 Hotels in San Juan
Price Range (Based on Average Rates): $$$
Number of rooms: 21
Official Description (provided by the hotel):
Acuatico Beach Resort is a premium leisure resort located in Laiya, San Juan, Batangas. Acuatico Beach Resort is just a two and a half hour drive south of Manila. It highlights an infinity edge swimming pool, with a Jacuzzi, a kiddie pool and a floating pool bar where you can relax while enjoying the cool breeze. Its modern design villas are equipped with state of the art LCD TV technology and deluxe room amenities. ... more   less 
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Also Known As:
Acuatico Beach Hotel San Juan
Acuatico Beach Resort And Hotel
Acuatico Beach Resort & Hotel Batangas/San Juan

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