My husband and I booked a night at the Mehfil hotel through Expedia months in advance of our arrival date. We immediately received the following email confirmation: "your reservation is booked. No need to call us to re-confirm this reservation." Imagine our surprise when we arrived at the hotel at 10:30 at night to find that our reservation had been cancelled by the hotel because there was "a problem" with the credit card. The desk clerk claimed they had tried to contact us, through Expedia, to obtain an alternate credit card but when they didn't hear from us within 24 hours, they simply cancelled it. And they were very sorry, but there were no other rooms available, except for one with a malfunctioning bathroom.
After taking a minute to digest this, we asked the desk clerk if she could help us find alternate accommodation. She said there was a guest house up the street but she had no idea if they had any rooms. We asked her to check for us (we did not yet have a UK sim card for the cell phone.) She spent a few minutes looking on line and came up with a hotel quite far away, that appeared to have one vacant room and handed us the phone number. We asked if she would make the call for us. She explained that she's "not supposed to call other hotels". Really?! It's 11pm, we're in an unfamiliar city with no phone, you've just cancelled our reservation and it's against hotel policy to make a phone call? To her credit, she made a half-hearted attempt to make the call, but didn't get through and then simply shrugged her shoulders. Before leaving, I gave the desk clerk my email address and asked her to send me any correspondence they had with Expedia about our reservation. She assured me she would do that; I received nothing. Following up with Expedia later, they have no record of any email from the Mehfil about our reservation.
We decided our best option would be to head back to Heathrow and try to find a computer terminal. On the way, we saw a Holiday Inn and decided to try our luck. The desk clerk there told us that they were completely full but unlike the clerk at the Mehfil, he actually helped us find a room elsewhere, booked it on-line and called us a taxi to take us there. The moral of this story: even if your reservation at the Mehfil is confirmed, don't believe it. Pay a bit extra for peace of mind and stay at the Holiday Inn!
- Official Description (provided by the hotel):
- Mehfil is a contemporary hotel with elegant accommodation a professional service and warm hospitality. It is one of the very few hotels in London with a critically acclaimed Indian restaurant with five stars at its anchor. Ideally located next to the train station it offers easy connection to Central London and Heathrow Airport within 20 minutes train journey. At the hotel we help you to organise your city tour and other travel bookings. Be sure to pay a visit to the highly acclaimed Mehfil Restaurant, which was recently shortlisted for the British Curry Awards 2012, serves up authentic and freshly prepared North Indian Cuisine. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, HotelTravel.com, Agoda, Priceline, TripOnline SA, Odigeo and Tingo so you can book your Mehfil Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mehfil Hotel Middlesex