Having stayed at the Madonna Halley's Hotel quite a few times over the years since June 2006; I'm fully conversant with all the faults and problems which besiege this particular establishment.
From a wobbly washbasin in my en suite, to no plug being available for the washbasin and having to plug it with a washcloth, to no bedside light and reading by torchlight, grotty stained carpet in the bedroom which was eventually lifted at a later date and replaced by more hygienic laminated flooring - to when I witnessed water seriously leaking through the kitchen ceiling one evening and helped to mop up! It was like Fawlty Towers without Basil and Sybil directing operations!
The hall door was constantly kept locked and guests/callers had to ring the doorbell to attract attention and gain entry.
The overwhelming atmosphere and character of the place could best be described as mock Mediterranean/Gothic - with the decor, dodgy grouting and tiling, cleanliness, soundproofing, plumbing and electrics requiring a total overhaul to bring standards up to modern travellers' expectations.
Chris, the hard pressed Manager - and son of the Cypriot family which owns the hotel - runs the Reception area and is, seemingly, responsible for the overall management.
Imagine my amazement in October last year when I saw the Madonna Halley's Hotel featured on Channel 5's "The Hotel Inspector" with Alex Polizzi. I just had to watch and marvel and, needless to say, Alex had a lot of constructive criticism to make and professional guidance and direction to give the Florides family.
After the show - and the ruffling of a few feathers - it seemed as if the MHH had upped its game, given itself a makeover and raised its profile in the local community and hospitality stakes. However, judging from travellers' reviews since, this has just not happened.
The hotel's prices have increased without the commensurate level of improvement in property repairs and fabric investment being implemented. Perhaps the family still find it difficult to apportion responsibilities among its members?
I no longer stay at this hotel as I've found a superior and cheaper one elsewhere in North London. I was hoping to return to the MHH but I think, judging from the disappointing comments to date, this will not be any time soon. Seems that Edgware's Premier Inn still has the edge on the market for value for money - despite Alex Polizzi's valiant efforts to shake up the MHH.
Would I recommend the Madonna Halley's Hotel? Based on my own experiences and travellers' reviews which are still most disappointing since Alex's intervention, I'd have to decline. It seems nothing's changed much.
It's the luck of the draw if you get a good room in this establishment!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.