My husband and I wanted to take a short break away from the city before our baby arrived. We couldn't go overseas as I was too far along the pregnancy, so we decided to go to Celestial Resort at Pulau Ubin.
We checked in for 2 nights, and they asked for upfront payment, which was quite strange as I believe that most hotels only expect payment at the end of your stay. Anyway, we paid and went to the room. The room was quite spartan, but we were expecting this. What we didn't expect though, was the urine on the toilet seat. It was a dark yellow and even after I tried to wipe it off, it didn't come off properly, so I suspect it had been there for a while. By that time, it was way past lunchtime so we decided to have lunch before complaining at reception, which was quite a walk from our room.
So, after spending only 10 min in the room, we headed off for lunch at the in-house restaurant. Service was poor. My husband wanted a chicken burger. Sorry, we're out of chicken burger. Beef burger? Out of that too. Then the waiter went on to list all the things they were out of. So we decided on the club sandwich and I went for the fish and chips. He also got a choc milkshake. The milkshake came. Or rather, I should say, the chocolate milk with crushed ice came. Then his club sandwich came. It was the most pitiful club sandwich I had ever seen. Microscopic slice of chicken, cheap bacon, normal sliced bread from the supermarket and lettuce that looked like it was salavaged from another customer's leftover salad. The club sandwich came with mash potato, which looked like dog poop and tasted even worse. Only after my husband finished his sandwich did my fish and chips come. Or rather, fish and dog poop mash. I asked about the chips in my fish and chips and was informed, rather uncertainly, that "it is coming". At that point, I knew that it wasn't coming, and he was going to come back to me and give some lame excuse. And what do you know, 5 min later, he came back and said "we're out of chips".
We wondered whether we should stay in this poor excuse of a resort...Terrible food, poor sanitary standard, lousy beach, poor service. We deliberated and finally decided that we would have a much better time in our clean and modern home and any meal at home would be better than the best food they could serve at this restaurant.
So we went back to reception and asked the unfriendly receptionist for a refund. But they would only give us 1 night's refund, even though we only stayed in the room for 10 min. I was quite irritated with that, but at the same time, was very willing to forgo the money NOT to stay at that dump. While we were in the reception area, another customer came in with his keys, saying that he had been given the wrong room keys...When he opened the door, there were other people in his room already. So it appears that they are quite disorganized as well!
So, after a total of about 2 hours on the island, we went on the ferry back to the main island and headed back home, laughing about our romantic holiday. We enjoyed the rest of the weekend at home, and I made yummy club sandwiches :)
- Also Known As:
- Celestial Resort Pulau Ubin Hotel Pulau Ubin
- Celestial Resort Pulau Ubin Hotel
- Official Description (provided by the hotel):
- Celestial Resort ... more less
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