We had two family rooms on the ground floor, we stayed Christmas eve and Christmas night, it is very convenient for us as family are nearby, the numbering of the ground floor rooms start with 00 ect? Most of the staff was helpful and friendly until we went for breakfast Christmas morning, I was asked our room number I forgot about the 00 system and apparently I said 103 instead, i sat down with the children at a table, there was other guests eating breakfast, I was approached by a lady and a man (who was the manager) and abruptly told we had not paid for breakfast, we had booked these rooms at least 6 weeks earlier and paid for breakfast, I explained we had a confirmation email which I could not retrieve because there was no Internet, I tried to call my partner who was very busy working also at a hotel who then had to forward the email to the hotel, in the meantime the female staff treated us like we was trying to steal a free breakfast I was told to pay first then we could have breakfast ! My son went to pick up a plate and the female staff member who I believe was kitchen staff! Told my son 'put that plate down you haven't paid ' he was so embarrased he went back to the room as people was staring at us, I would have gone elsewhere but not much open Christmas day ! Not once was I asked the name of the bookings I said to the female staff about the way she had spoken to us and made us feel like criminals! She said ' I'm not well ' unfortunately I was very poorly myself, her attitude was not acceptable, they received the email and apparently it was my fault for giving the wrong room number it was 003 not 103/104 ! The manager apologised for the way we were treated but the damage was done and breakfast was almost finished. The hotel is very clean and tidy no other problems we stay in travel lodges quite often, always the staff are very helpful, not in a rush to stay here again ruined Christmas morning.
Noisy exit to reception door on ground floor.
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