We just returned from Byron Bay where we had booked four nights at Victoria's at Ewingsdale during Bluesfest. As we went through a booking service we did not realise that we had booked the smallest room and there was no possibility to upgrade when we arrived. The worst though was that the room was musty and smelly, probably having been locked up. Mould was growing on some of the door frames. Victoria certainly tried to air the room and get rid of the smell by using candles, but it had permeated the bedding. We were very disappointed and decided to cut our stay short (an expensive option!). As accommodation in Byron at that time was in very short supply, we thought that the room would be readvertised, but as we had prepayed there was obviously no need.
On a positive note, the house itself is in a beautiful garden setting and very stylish, if not a little tired.
Ask for a large, bright room when booking
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are saddened to receive such a disappointing review.
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We believe that this reviewer’s complaint had little to do with the smell of the room, (which we totally disagree with) although her partner did say that "she has a very sensitive nose, and in fact it gives me the tick", but more to do with the guest clearly failing to do any research beforehand, and proceed to book the smallest & least expensive room, on a third party website with a very strict cancellation policy, for a busy time of the year, and then upon arrival, assume that they had booked something different.
We make no secret that we have some smaller rooms, which may not suit everyone, but most people realise what they are booking, before doing so, and are very happy with their stay. This is a comment from a guest who stayed in the same room previously, “We stayed in one of the small rooms at Victorias but thought it was fantastic...the bed and pillow the absolute BEST I have ever experienced - and we have travelled a lot! Unfortunately we only had time to spend one night but if we ever are in the vicinity again we will definitely stay here again”.
It’s unfortunate that some reviewers use Trip Advisor to tarnish a hard earnt reputation, when a refund for a stay cut short, is not issued.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.