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“A nice old hotel with character” 4 of 5 stars
Review of Casa Don Gustavo Hotel

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Casa Don Gustavo Hotel
4.0 of 5 Hotel   |   Calle 59 No 4 | Centro Historico, Campeche 24000, Mexico   |  
Hotel amenities
Ranked #1 of 26 Hotels in Campeche
London, United Kingdom
Top Contributor
128 reviews 128 reviews
86 hotel reviews
Reviews in 74 cities Reviews in 74 cities
77 helpful votes 77 helpful votes
“A nice old hotel with character”
4 of 5 stars Reviewed May 6, 2013

The good:
* Fantastic location in the small town of Campeche
* The hotel is quite old and has lovely large rooms full of character
* Staff are very friendly and helpful
* Welcome drink on arrival
* Free, good quality wifi

The bad:
* Bathrooms not very well lit
* Breakfast not very well explained in English

Conclusion:
You can see from my bad points that there's not much not to like about this hotel. If anything I thought Campeche didn't blow my socks off, but this hotel is definitely the place to stay in this town.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDonGustavo, Director de Relaciones con Clientes at Casa Don Gustavo Hotel, responded to this review, May 11, 2013
Dear .garrad.,
We are glad you took the time to share your opinion about your stay at Casa Don Gustavo Boutique Hotel, and we really appreciate your recommendation.
Definetely your suggestions about lighting in our bathrooms and our english menus will help us to improve our services; make sure that your opinion will be shared with the management.

We hope we get the chance to host you in your next visit to Campeche.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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64 reviews from our community

Traveler rating
    43
    17
    1
    3
    0
See reviews for
10
34
2
6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Mexico City
Top Contributor
334 reviews 334 reviews
82 hotel reviews
Reviews in 93 cities Reviews in 93 cities
172 helpful votes 172 helpful votes
5 of 5 stars Reviewed April 5, 2013

This boutique hotel is set in a colonial house in the pedestrian street Calle 59, just blocks from the Malecón and half a block from Puerta del Mar and the fortress. Service is incredible, specially Gilberto made everything possible to help us before and during our stay. Patio is nice but it would be nicer with a fountain or some plants.
We had a room with a balcony to the street, beautiful but noisy at times.
We had another room at the ground level which was a bit dark.
Location is perfect, a block away from one of the museums, the main plaza, local ice creams, several restaurants...
This part of town is beautiful and very well preserved. Very much worth a visit. Calle 59 is beautiful.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDonGustavo, Director de Relaciones con Clientes at Casa Don Gustavo Hotel, responded to this review, April 8, 2013
Dear viajeramx1,
Thank you for sharing your opinion with us, we are excited to know that you enjoyed your stay in Campeche and that your experience at Casa Don Gustavo was outstanding.
We will definetely take in consideration your comments about the noise in your master suite and the lighting in your standard suite; we appreciate your comments because they represent and opportunity to improve our services.

We hope we get the opportunity to welcome you in the near future, in your next trip to Campeche!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Top Contributor
189 reviews 189 reviews
48 hotel reviews
Reviews in 64 cities Reviews in 64 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed March 7, 2013

This boutique hotel is in an historic building with exposed beams, tiled floors and even stone columns in the central courtyard. The location is excellent if you're visiting to walk around the world heritage listed old town. The hotel is in the nicest part of town. The rooms are spacious (with huge bathrooms) and the beds are big and comfortable. The wifi is free and it works. The hotel has an arrangement with a parking station so you can park a few minutes walk away. The street was pedestrianised when we visited (there was a sculpture exhibition in the street) and the hotel was very quiet. The breakfast was OK if you like cooked food but a bit lacking if you don't. I asked for an espresso and was given a filter coffee in a short cup (why? If you can't deliver something just say so). Also, the breakfast specials were all supposed to come with fruit and breads but didn't. When we queried this we were told we could have them if we wanted?!

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDonGustavo, Director de Relaciones con Clientes at Casa Don Gustavo Hotel, responded to this review, March 8, 2013
Dear David,
Thank you for choosing Casa Don Gustavo Boutique Hotel in your recent visit to Campeche, we are glad you enjoyed your stay with us and had the chance to experience Campeche at its fullest. We´ve read carefully your opinion regarding our restaurant service and we will be taking actions to improve it and make it and excellent one, as all our guests deserve.
We hope we get the chance to welcome you again in your next trip to Mexico!
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Merida, Mexico
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 17, 2013

We only ate dinner at this hotel unfortunately. Courtyard was quiet, which was good. Furniture lovely, ambience fantastic and dinner was super. Although I had ordered the steak I received the prawns BUT I did not complain but ate them and enjoyed them! We had intended to return so that I could have the steak but circumstances were that we were unable to do so. Que lastima!
We were staying at the Castelmar Hotel but on reading the reviews for this hotel I know that we will stay here if, hopefully we return to Campeche ( which I would like to do).
I like too that the proprietor responds to the feedback which is very important for returning clients, especially if like us they have travelled as far as Scotland.

Room Tip: Unfortunately did not stay here but hope to next time.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDonGustavo, Director de Relaciones con Clientes at Casa Don Gustavo Hotel, responded to this review, February 21, 2013
We are glad we had the opportunity to welcome you at our restaurant, and glad to know you enjoyed your visit to Campeche. On the other hand, we do apologize for the misunderstanding with your order and hope we get the chance to make it up to you in your next visit to this city. Please, make sure we´ll be happy to welcome you in our restaurant in the near future, and, of course, welcome you in our hotel.
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Santa Fe, New Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 6, 2013

We stayed here for 3 nights in late December and found it to be charming and well run. We had a room with two little balconies overlooking the pedestrian street, great for people watching.. The room, and the whole hotel, are nicly furnished with period pieces Staff was very helpful. They serve a great breakfast. Highly recommended.

Room Tip: we stayed in room #1 which overlooked the street. It has a little sitting room when you enter and a...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDonGustavo, Director of Sales at Casa Don Gustavo Hotel, responded to this review, January 7, 2013
Dear Patrick,
We are glad you had a nice stay with us and we appreciate you sharing your experience on tripadvisor. We hope you´ve got the chance to experience Campeche at the fullest!
You are always welcome to come back at Casa Don Gustavo Boutique Hotel, we love being part of great experiences!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devizes, United Kingdom
Top Contributor
118 reviews 118 reviews
112 hotel reviews
Reviews in 109 cities Reviews in 109 cities
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed December 26, 2012

A very good location in beautiful Campeche, in the old town just a block from the main plaza. We could walk to everywhere we wanted to go. The casa has been delightfully renovated with quirky charms - little sitting areas in unexpected places, a small but inviting pool, a rooftop jacuzzi, a small tower which was used as a lookout in the old days, wonderful view over rooftops to the cathedral particularly at night time with everything lit up. We only ate Continental breakfast but it was good, and as the morning we left we had an early departure we asked if we could have breakfast early, which they had ready bang on time. Bedroom was comfortable, in traditional style, with a spacious shower room.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes
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CasaDonGustavo, Director of Sales at Casa Don Gustavo Hotel, responded to this review, December 27, 2012
We are glad you had a good time staying at our hotel where every corner has a story to tell... We´d love to have you visiting us back soon, there is always something exciting to do at this beautiful city, Campeche.
Happy Holidays!
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Southampton
Top Contributor
172 reviews 172 reviews
43 hotel reviews
Reviews in 80 cities Reviews in 80 cities
250 helpful votes 250 helpful votes
4 of 5 stars Reviewed December 17, 2012

We only had a lunch time meal here whilst out on a tour, and both the food, and service was outstanding. The meal was a preset menu, but they had a few options available which ensured you ate what you wanted. All the meal rooms are made out in oldie Mexican style heavy with wooden furniture

Room Tip: We only had a lunch time meal here whilst out on a tour, and both the food, and service was outstand...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDonGustavo, Director of Sales at Casa Don Gustavo Hotel, responded to this review, December 19, 2012
Thank you for sharing your experience at Casa Don Gustavo. We are glad you enjoyed your visit to our Restaurant, and look forward to see you back soon. Hopefully we get to host you in one of our beautiful suites in your next trip to Campeche!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Don Gustavo Hotel

Address: Calle 59 No 4 | Centro Historico, Campeche 24000, Mexico
Location: Mexico > Yucatan Peninsula > Campeche > Campeche
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 26 Hotels in Campeche
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Casa Don Gustavo Hotel 4*
Number of rooms: 10
Official Description (provided by the hotel):
Casa Don Gustavo is an attractive boutique hotel, renovated and opened in 2010 from a large 18th century colonial house on the coastal side of the walled city of Campeche; decorated in period style with many antique artworks, ceramics, glassware items and chandeliers.- 10 Exclusive Suites- Traditional and International cuisine at our Restaurant- Outdoor rooftop Swimming Pool- Open-air Jacuzzi - Terrace for small private events- Excellent location in the hearth of Campeche city, UNESCO Worlds Heritage. A short drive from Mérida, Yucatan and Cancún.Campeche offers an array of attractions, mayan archeological and architectural museum, fortifications, white sandy beaches, mayan ruins (Edzná, Calakmul and Chichen Itzá) ; and activities such sport fishing, mangrove kayaking and more. ... more   less 
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