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“Good view without hospitality” 2 of 5 stars
Review of BEST WESTERN Hotel Del Mar

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BEST WESTERN Hotel Del Mar
3.0 of 5 Hotel   |   Avenida Ruiz Cortinez 51, Campeche 24000, Mexico   |  
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Ranked #12 of 26 Hotels in Campeche
Chiba Japan
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
32 helpful votes 32 helpful votes
“Good view without hospitality”
2 of 5 stars Reviewed February 4, 2013

I had booked 3nights of junior suit room of Del Mar on Feb,2013 & sea view room had confirmed by e-mail.
When I arrived at hotel by Taxi, no one help us to bring our luggage to front.
What is worse front man gave us Room 111,but I requested to upstairs like 2nd. Or 3rd.froor, then he gave us Room211 which was just up 111.
We saw Room 211, which was building view standard room, claim again to change 223 which was big sea view.
We checked room carefully , then found room was no use for a while. All furniture with dust, many dead insect on floor, sofa mat was dirty-we upsided down by ourselves.
Calling Made who was nearby our room to clean up all.
View was great but No hospitality was found in this hotel.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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juliop01, Director Comercial at BEST WESTERN Hotel Del Mar, responded to this review, February 7, 2013
Dear Guest: : Please accept my apologizes I am very shame of this situation , be sure that with your comments We will be better every day and we can improve our service
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202 reviews from our community

Traveler rating
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    83
    52
    19
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Copenhagen, Denmark
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed January 20, 2013

Spend four days At Hotel Del mar around Christmas night 2012.
This is a modern hotel. Modern in Mexican therms.
Del mar is perfect located for a short stay in Campeche.
The hotel has a nice pool - and is in walking distance to centro historica.
Breakfast buffet is a incl in the rate.
The hotels great view over the bay is the major reason for picking this hotel.
The beds are great and big - and the bathroom is clean and functionel.
The rooms private Balcon is a great sunspot.
And because Campeche dont have a beach close to town - I would recommmend this hotel as a vacation spot for Campeche. The sunset it worldclass remember that to have drink in reach- you find icecubes in the friege close to the elevator. Enjoy.

Room Tip: ask for ocean view
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Top Contributor
105 reviews 105 reviews
57 hotel reviews
Reviews in 56 cities Reviews in 56 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed December 11, 2012 via mobile

We stayed here for a night in our Mayan trail from palenque to uxmah. The location is a big positive- bang opposite the gulf of mexico and right in the city centre. Both the rooms had a sea view. The rooms were quite spacious with a verandah looking out at the gulf. The rooms were neat and clean and so were the toilets. The check in was smooth and the staff was courteous. The staff in the restaurant went out of the way to dish up a special vegetarian meal for us and the breakfast spread was good too. Wifi was free and good connections. Though the room faced the main road, it wasn't noisy at all. We could just walk to the town centre. It was a quaint town with colonial architecture. Apparently it was a UNESCO world heritage town. Our stay was very comfortable.

Stayed November 2012, traveled with family
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juliop01, Director Comercial at BEST WESTERN Hotel Del Mar, responded to this review, December 12, 2012
Dear Sir:

Thank you for opinions, It was a pleasure to have you here with us, we hope you will stay with us again.

My best regards
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vancouver
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 12, 2012

I arrived for a 3 night business trip. I found this hotel very safe for a woman on her own. Low rise building so not alone high in the sky - felt safe. The hotel seemed brand new and in a good part of town. The room was large and comfortable. I had a sea view which was nice. I am a Vegan so found the breakfast lacking in catering for Vegan however they did have good fruit selection which was fine. I didn't get to the pool however looked clean and looked after. Overall I really enjoyed my stay here and found the staff friendly and accommodating. People in this area don't speak much English so be prepared for that. I found my stay to be excellent and would return for sure. Easy walking to Centro area which is very interesting and clean. Everything was very good at this hotel and in Campeche itself. Highly recommend. Note: if Best Western did this type of upgrade to all their hotels they would have me as a customer more often - this was a nice surprise after a long trip.

Room Tip: I was on the third floor of this low rise building. When traveling I like to keep fit by taking the...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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juliop01, Director Comercial at BEST WESTERN Hotel Del Mar, responded to this review, November 17, 2012
Thank you for your comments We hope to have you here back soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Top Contributor
63 reviews 63 reviews
41 hotel reviews
Reviews in 40 cities Reviews in 40 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed October 26, 2012

This is a huge hotel and is a pretty boring place to stay in. It has very little charm and offers no personal experience. This said, the rooms are large, beds are good and they have a large balcony with great view of the ocean and the pool. The pool is large and the whole hotel is clean. It is a few minutes walk to the old town and there is free parking.

The buffet breakfast is rather expensive and not that good. The hotel claims to have a gym in its description (there is even a picture!) but there is no gym.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zihuatanejo, Guerrero, Mexico
Top Contributor
57 reviews 57 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed April 21, 2012

This hotel had a foul smell to it, the rooms are ok. The staff is very helpful and very good wifi. The city is beauiful and very coloinal. I would not recommend staying for more then a few days.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
honolulu
Top Contributor
65 reviews 65 reviews
48 hotel reviews
Reviews in 47 cities Reviews in 47 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed March 22, 2012

Campeche is a beautiful city. However there is not a whole lot to do. It is not full of life like most other central Mexico cities I love.
This hotel is very large and on the water with some water views. Location is close to the historic city. The positives end there. It is ok for a place to sleep but very uninspiring. The front desk was uniquely unhelpful. There is an old hotel smell inside.
I feel there would be much better options inside the historic district.

  • Stayed January 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Del Mar

Address: Avenida Ruiz Cortinez 51, Campeche 24000, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Campeche > Campeche
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 26 Hotels in Campeche
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Hotel Del Mar 3*
Number of rooms: 146
Official Description (provided by the hotel):
MODERN AND WELL located building at the seaside, waterfront, just one block from historical downtown, comfortable and spacious rooms, with balcony, coffee shop with international and local cuisine. ... more   less 
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Also Known As:
Best Western Del Mar Hotel Campeche
Best Western Campeche
Best Western Hotel Campeche

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