I have some difficulties rating this hotel that would be otherwise excellent in all aspects with the exception of one problem. The hotel is luxurious and well decorated with very clean rooms that are spacious. However, the way we were greeted, me and my family, made us shortened our stay at this hotel to only one night.
We arrived on July 30, after a 16 hours bus ride ride from Puebla. The 4 of us were a bit exausted when we arrived and waited in the lobby for several minutes while the clerk at the desk chose to ignore us while on the phone (he spent a good five minutes talking without making a simple gesture to tell he would answer us in a while). We have travelled a lot before and have rarely seen that behaviour in a good hotel. We would have left if not for the fact that we were very tired. Another employee (a groom) arrived and the clerk finally decided to answer us. When we asked for a room to accomodate 4 people (2 adults and 2 teenagers), they consulted each other and replied that a municipal regulation was prohibiting the hotel to allow 4 person in the same room. As a consequence, we had to rent 2 rooms including one suite for the total cost of 2,080.00 pesos for the night. At that time, the hotel had plenty of vacant rooms with 2 large beds in each that could have accomodated us.
Later, we discovered the other hotels in Campeche didn't have this "municipal regulation" ! The Plaza Colonial Hotel even had a chart clearly stating the price to pay for additional person in a room! We decided to change hotel for the next day and found out the staff was more helpful than we arrived.
I feel the Plaza Colonial Hotel doesn't like to host families and try to make it dificult in order to discourage them from coming. We had arrived on foot with travel bags. Perhaps, we were not seen as the expected customer for this fancy hotel. We have been in other similar hotel in Mexico City and Puebla and we have never been treated in this fashion that doesn't reflect the usual hospitality of the Mexican peiople. This is a sad situation because this hotel would have been a great place to stay otherwise.
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