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Aqua Wellness Resort: Traveler Reviews

4.0 of 5
1 Redonda Bay, Playa Gigante, Nicaragua
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Aqua Wellness Resort
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153 reviews from our community

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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“lovely and clean!”
5 of 5 stars Reviewed January 18, 2013 via mobile

We were very pleased with our experience at Aqua. Unfortunately we had a short stay at the resort so we did not get to partake in all of the amenities offered. I would have love to indulge on daily complimentary yoga classes and in taking the kayaks out. Our room was clean and the bed was very comfortable. Our casita was perfect. Simple and very clean. They offered us a welcome drink upon arrival which I thought was a nice touch. It definitely is a workout getting to and from the restaurant and the casitas due to the hundreds of stairs. Eco friendly and wonderful.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes
Ask jc D about Aqua Wellness Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
2 helpful votes 2 helpful votes
“Absolutely Paradise”
5 of 5 stars Reviewed January 17, 2013

I was a little nervous about our stay at the resort after reading some of the reviews on here. We got a great deal on jetsetter, so I was hoping it would just be decent for our 4 night stay. It far exceeded all of our expectations.Our villa was spotless and very comfortable. We did not see any bugs in our villa during our stay. It was a hike to the beach and restaurant but was not that bad. The food was outstanding-especially the pizza on pizza night. My other favorite dish was the house salad, everything was fresh and delicious. The staff was friendly and helpful and our tour guide on the zip lining tour was great. The beach was beautiful and very relaxing. Overall a great trip!

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 2
Ask Jessica B about Aqua Wellness Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Unreal experience amongst howler monkeys in a spa-like setting.”
5 of 5 stars Reviewed January 10, 2013

My husband and I recently visited Aqua where we staying in a luxury tree house. The staff, the surroundings, the accommodations, the food and drink quality, the yoga instruction... everything was second-to-none. One evening, we hiked over to the fishing village in Gigante where we had dinner at Don Cameron's and met some great people. That evening, back at Aqua, a family of monkeys came to our balcony and drank from our pool, while we sat only a few meters away. Beautiful experience!

Room Tip: I don't think there's a bad room on the property!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask jewels1980 about Aqua Wellness Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
“Great spot”
4 of 5 stars Reviewed January 7, 2013

Great location! Beautiful beach for swimming or relaxing with a good book. Amazing sunsets.

Rooms were clean, beds were comfortable and the showers warm.

Staff was helpful and helped us coordinate travel from the airport and to our next stop in San Juan Del Sur.

Yoga every morning at 8:30 - our instructor, Amy, was FANTASTIC!

The restaurant was disappointing ... breakfast was good (loved the yogurt and granola), but dinner and lunch menus were limited. They often didn't have many of the items listed, so we found ourselves ordering the same thing over and over. Recommend checking out the restaurants in Gigante for more variety.

Overall a great place to stay if you a looking for a more cushy Nica experience, though was a bit overpriced for what it was.

Room Tip: Rooms by the beach require less steps, however they are a little bit louder as you are near the beac...
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask mrswane about Aqua Wellness Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_AQUA, Manager at Aqua Wellness Resort, responded to this review
January 10, 2013
Hi Mrswane,

We are glad you enjoyed your stay with us, and hope to see you again in the future!
Thanks for your comments regarding the restaurant. As other guests have noted, we do at times experience problems with the availability of food in our restaurant due to our remote location. During your visit we were also in the process of updating our restaurant menus and providing staff with a series of training sessions to address the new items on our menu and inform guests properly when we do not have a dish available.

One of the main shortage issues was that our previous menu was a bit overly reliant upon ingredients that are at certain times difficult to obtain. AQUA’s new menu does an even better job of utilizing ingredients which can be sourced nearby, minimizing our logistical problems as much as possible. The kitchen staff is also now fully trained in the new menu and updates the wait staff daily on what is out of stock. We are also making our best effort to have a substitute dish available if we are out of something in order to keep our menu as expansive as possible. We look forward to continually improving our restaurant service in the future and appreciate your feedback.

Best Regards,
AQUA Management
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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Beautiful spot!”
4 of 5 stars Reviewed January 5, 2013

This is most of all a great location - fantastic beach and ocean setting, great for swimming, kayaking etc. The jungle setting is also very interesting - birds, crabs, lizards etc...all very cool to see right around your room. The food is also quite good. The staff are lovely and hard working and speak great English. It does, however, have some drawbacks. At every meal at least 2 or 3 things were unavailable (which is not really a problem based on the remote location of this hotel) but the staff MUST be trained to say something like: "Good evening, this evening the following items are unavailable...." Every single meal we would spend 10 minutes looking at the menu, make our decision and then be informed it was not available. It became almost a joke, because half the time, after spending another 5 minutes deciding, our second choice was unavailable as well. Our cabin was INFESTED with ants. We were in the jungle, so this was not all that unexpected, and actually didn't bother us, but I mention it because it may really bother someone else. Each evening we killed hundreds of giant black ants, and lots of smaller ones too (which were sometimes in our bed)....good sport (except when they bite!!). Finally, and everyone else mentions it, we were in a room up a steep hill from the restaurant and beach....and again, it didn't bother us, but I mention it because if you are unwell, unfit, old etc. this is NOT the place for you....you simply couldn't make it to your room. Would I go back - no - but only because I have now been there.....would I recommend this place to my friends....absolutely! (but only to the fit, open minded and adventurous!)

Room Tip: Request close to the beach!
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Ericthebee about Aqua Wellness Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_AQUA, Manager at Aqua Wellness Resort, responded to this review
January 10, 2013
Hi Ericthebee,

Thanks for taking the time to join us! We are extremely proud of our enchanting location and are glad that you had the opportunity to see it firsthand as I’m sure you will agree that words and pictures simply do not do it justice. Our guests always comment on the spectacular views, luxurious mountainside villas, and abundant wildlife (particularly the roaming bands of howler monkeys “mono congos”) here at AQUA.

Thanks for your comments regarding the restaurant. As other guests have noted, we do at times experience problems with the availability of food in our restaurant due to our remote location. During your visit we were also in the process of updating our restaurant menus and providing staff with a series of training sessions to address the new items on our menu and inform guests properly when we do not have a dish available. We look forward to continually improving our restaurant service in the future and appreciate your feedback.

We are also aware of the ant issue that you are speaking of as we had another guest who experienced this situation and promptly let management know of the concern. Although our villas do have some native insect life (i.e. ants) that meander in from the surrounding jungle from time to time, we work very hard to keep them clean and insect free. We treat the outsides of the villas with a non-toxic powder that generally works quite well to keep the insects at bay. Recently we had one villa that experienced the ant issue you are speaking of. Specifically, a colony of ants decided to resettle one of their nests close to the villa and attempt to inhabit the residence as well. We immediately treated the surrounding area, cleaned the villa, and took care of the nest. Additionally, we blocked the villa from the rental pool for 7 days in order to monitor the situation and make sure we would not have any future problems.

We would like to emphasize that your infestation experience was highly uncommon and also let our guests know that if they happen to have a similar occurrence, to please let the front desk know as we will relocate you immediately.

Thanks again and we hope to see you again in the future!

Best Regards,
AQUA Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Aqua Wellness Resort

Also Known As:
Aqua Wellness Hotel
Aqua Wellness Hotel Playa Gigante
Aqua Wellness Resort Nicaragua/Playa Gigante
Address: 1 Redonda Bay, Playa Gigante, Nicaragua
Phone Number:
Region: Nicaragua > Rivas Department > Playa Gigante
Amenities:
Bar/Lounge Beach Free Breakfast Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 hotels in Playa Gigante
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
We are a luxury eco-resort with a focus on wellness. The yoga platform overlooks our private beach in protected Redonda bay. Accommodations are well appointed luxury treetop villas built with a dramatic vantage over the bay, full kitchens, private plunge pools, teak + Balinese showers and wraparound decks. ... more   less 
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