This is most of all a great location - fantastic beach and ocean setting, great for swimming, kayaking etc. The jungle setting is also very interesting - birds, crabs, lizards etc...all very cool to see right around your room. The food is also quite good. The staff are lovely and hard working and speak great English. It does, however, have some drawbacks. At every meal at least 2 or 3 things were unavailable (which is not really a problem based on the remote location of this hotel) but the staff MUST be trained to say something like: "Good evening, this evening the following items are unavailable...." Every single meal we would spend 10 minutes looking at the menu, make our decision and then be informed it was not available. It became almost a joke, because half the time, after spending another 5 minutes deciding, our second choice was unavailable as well. Our cabin was INFESTED with ants. We were in the jungle, so this was not all that unexpected, and actually didn't bother us, but I mention it because it may really bother someone else. Each evening we killed hundreds of giant black ants, and lots of smaller ones too (which were sometimes in our bed)....good sport (except when they bite!!). Finally, and everyone else mentions it, we were in a room up a steep hill from the restaurant and beach....and again, it didn't bother us, but I mention it because if you are unwell, unfit, old etc. this is NOT the place for you....you simply couldn't make it to your room. Would I go back - no - but only because I have now been there.....would I recommend this place to my friends....absolutely! (but only to the fit, open minded and adventurous!)
Request close to the beach!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 10, 2013
Report response as inappropriate
Thanks for taking the time to join us! We are extremely proud of our enchanting location and are glad that you had the opportunity to see it firsthand as I’m sure you will agree that words and pictures simply do not do it justice. Our guests always comment on the spectacular views, luxurious mountainside villas, and abundant wildlife (particularly the roaming bands of howler monkeys “mono congos”) here at AQUA.
Thanks for your comments regarding the restaurant. As other guests have noted, we do at times experience problems with the availability of food in our restaurant due to our remote location. During your visit we were also in the process of updating our restaurant menus and providing staff with a series of training sessions to address the new items on our menu and inform guests properly when we do not have a dish available. We look forward to continually improving our restaurant service in the future and appreciate your feedback.
We are also aware of the ant issue that you are speaking of as we had another guest who experienced this situation and promptly let management know of the concern. Although our villas do have some native insect life (i.e. ants) that meander in from the surrounding jungle from time to time, we work very hard to keep them clean and insect free. We treat the outsides of the villas with a non-toxic powder that generally works quite well to keep the insects at bay. Recently we had one villa that experienced the ant issue you are speaking of. Specifically, a colony of ants decided to resettle one of their nests close to the villa and attempt to inhabit the residence as well. We immediately treated the surrounding area, cleaned the villa, and took care of the nest. Additionally, we blocked the villa from the rental pool for 7 days in order to monitor the situation and make sure we would not have any future problems.
We would like to emphasize that your infestation experience was highly uncommon and also let our guests know that if they happen to have a similar occurrence, to please let the front desk know as we will relocate you immediately.
Thanks again and we hope to see you again in the future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.