This is a difficult review because we had highs and lows at the Damai. I made a booking by email, asking for an appropriate room for myself and my mother and was sent a quote for a spa package which I paid in full, assuming that they had booked us into a twin room. On arrival, we were shown to a room with a double bed. I pointed out the error and asked for it to be rectified. The initial response from the hotel to my complaint was not good - the only solution offered was for me to pay a 'discounted' rate of $750 for another room, or accept a single bed to be put up in the existing room. I note that the resort was perhaps half full at this point, with lots of empty rooms.
After I'd spent an uncomfortable night in the temporary bed, the new client manager spoke to us and suddenly, a wonderful new solution was offered - he arranged for me to have a separate room at no extra cost. He was excellent - very kind and considerate - and the visit was lovely from that point on. The spa was wonderful and the breakfasts lovely. Our only other issue was the dinners - very heavy, rich food that wasn't to our taste at all but seemed to be favoured by the other diners so probably just personal preference!
Overall, this is a lovely place that was slightly marred for us by a negative initial experience with our booking. It was rescued by amazing spa staff and a very good client manager.
- Official Description (provided by the hotel):
- The Damai is a boutique resort in the green hills above Lovina. 15 Beautifully appointed villas in a lush tropical park welcome you with stunning views over the North Bali coast and the distant volcanoes of Java. The award-winning restaurant serves delicious local and international cuisine with organic ingredients from the resort's own gardens and farm. The Damai is perfect to relax from your daily hectic world, to enjoy the private luxury of a pool villa during your honeymoon, or simply to relax in your private pool after a wonderful massage and before a delicious meal over the hills of Lovina. Of course, The Damai offers you all the facilities to stay in touch with your home world. Your fellow customers believe that The Damai is the best hotel on Balis North coast - let us show you why. ... more less
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- Also Known As:
- Damai Hotel Lovina Beach
- Damai Lovina Hotel
- Hotel Damai Lovina
- Damai Lovina Beach, Bali