We bought an accommodation voucher 3 nights for $299 including American breakfast. We paid top dollar so expectations were quite high. Definitely not what we expected. We rocked up on 13 March 2013, they had our booking for the 14th. It was hard to find we drove past -not fast- doubled back to go down a rough driveway to an bland entrance. Went in: no-one at reception. Went to the bar to get service and do checkins. They wanted 300,000rp cash deposit, no eftpos facility. We were shown the room definitely not 4 star, maybe 2 star. Went to switch on the aircon to cool the room-not working. Asked to have it switched on-they asked for an extra $10 per night to cover "expensive electricity". Yes 10 au dollars as if $99 dollars/night wasn't enough already. We went to go for a swim, they had to turn the pumps on, no doubt saving expensive electricity again. Pool was hot anyway. Dinner: Special:beef medallion $10 tough as boot leather, my wife had a perfect cordon bleu - from a packet- deepfried! Nothing fresh here, even the vegies were ordinary. Bed seemed quite new and slept alright, but the aircon blew directly on the bed with only a thin sheet to cover us. No mattress protector, no blanket, no television, threadbare bath towels, pool towels cheap discount store coarse type. Breakfast: Just toast jam and butter with tea. Waiting waiting waiting so I ask for my eggs etc: "Oh no sir, cooked breakfast not on order". I spat it then the poor kid had to get the old man who confirmed we were having American breakfast. By the time the eggs and very fatty bacon etc come everything else is cold. We then spoke to another couple there who had a 7 day voucher but had stuck it out for 5 and were leaving. We were the only guests at the hotel- 2 couples. We then recalled the barkeep saying that most people seem to leave after 2 or 3 nights because of shabby service- we should have twigged then. Part of the package was a trip to the Banjar hot springs which was really nice and warm and quite invigorating. When we got back we went to have a shower to freshen up, as one does. Wouldn't you know it-the hot water ran out inside 2 minutes! Hallo resort: the most basic of services. That was the last straw. I got on the internet (free) and booked a hotel down the road for half the price. Packed in 10 mins and out of there. This is lunchtime the first full day!! Got our deposit back from the barkeep (poor guy-victim of bad management), which we used to pay our food and drink bill. The drama continues: the old bloke rushes across yelling in a hoarse whisper (due to throat cancer) "pay your $10 for the aircon". Wife flatly refused saying our 2 other prepaid nights, which we are forfeiting, would surely cover this. I wasn't sticking around any longer so I walked off. Not paying extra for aircon when we already paid $99 a night.
So where was the son, the 'proper' manager you ask? Living it up overseas, supposedly looking for more abandoned resorts to buy up and make a dollar. Guess what-its not going to happen. You can't even manage the hotel you have. You'd think that people who paid top dollar would be treated like royalty. I might as well have paid the internet rate of $39 per night and got the same treatment.
- Official Description (provided by the hotel):
- The beautiful Bali Grand Sunsets Resort is right on the beach in Lovina, on the pristine northern coast of Bali island.All our beautifully appointed rooms overlook the famous volcanic sand beaches of Lovina Bay, where the calm waters are ruffled by afternoon breezes and every sunset is a photo opportunity.Whole days can be spent by the pool or in one of our reclining lounges on the warm sand, which begins just outside our gates. Evenings offer delicious dining on local & international cuisine in our beachfront restaurant. You can even choose to dine on the beach itself – truly a delight in tropical Bali.It truly is Just Another Day in Paradise ... more less
- Also Known As:
- Bali Grand Sunsets Resort & Spa Lovina Beach