We came from Nusa Dua to stay in this hotel for 2 nights; what a bad experience. Rooms were huge, but poor. Airconditioning was not working properly, towels were dirty and smelly. They even had big holes in them. We asked for others but they did not have. Very expensive: we paid more for a room than in a 5 star hotel in anaother place and that for Lovina. We for sure wiill not stay here again.Service was poor as well.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are very sorry that you had an BAD EXPERIANCE with staying in our Hotel.
But please let me explain: Sorry, but you cant compaire us with the Laguna Resort in Nusa Dua, in which you stayed before you joined us, this is a huge luxury 5 Star Hotel (STARWOOD Hotels) with over 270 rooms (we only have currently 9 rooms) and there you made of course a luxury, perfect experience like you also wrote in one of your review.
Here in Lovina we are still in the backyard of Bali Tourism Business. You cant get sometimes not even simple things quick and well done. But its a nice, lovely Holiday Destination in a traditionell Bali Life Style Area, far away from the hustle in the South!
We try to do our best for all of our Guests (and we have over a 1000 Guests per year) and really such as good NO COMPLAININGS.
Lovina is a very quiet Village here in the North of Bali and we do not have this kind of proffessionell Staff here, like Hotels in the South. But we all try to do our best and learning daily!
Guests like you, which stay in Starwood Hotel shall actually not expect in Lovina the same, and please show me one 5 Star Hotel with the room rates we have? USD 86.00 include a very good breakfast what we offer (even a Filet Steak in the morning) and include Government TAX, and that all for 1 night/1 room/2 persons - we dont think we are that expensive like you descript. And by the way: The Electric and all other things we pay have here in Lovina the same price then in the South, also the Staff cant live from low salerys like 30-50 USD anymore like in the past (life in Bali gets expensiv every year, even for locals) Laundry Companys are not highley techn.equipt so therefore sometimes holes in items like towels and so further and so on.
So, please dont say for the location LOVINA we charge a high price, like I said, it doesnt matter if its Lovina or Nusa Dua, its all Bali!
Our rooms huge but poor you said? We dont understand? Our rooms a lovely decorated with all in you need - huge Bed - big Mini-Bar - phone - SAT-TV for your own selection (33 inter. Channels) - Safe Box - huge Bathroom with a lot of complimentary amenities, complimentary Coffee-Tea Facilities - 2 bottle complimentary AQUA Water a day - OK, we do not hanging 50" inch Flatsreens on the wall, not coming with Designer Sofas and funitures like you had in Nusa Dua - its just simple to explan, we cant effort it and we dont want, because then we have to charge room-rates like Starwood Hotels.
For the towels, and that were the big Pool Towels, we know some had holes, we told our Laundry several times that the shall sort it out, was unfortunetely in your case was not done - we replaced the towels already with NEW one - what is also not so easy here in Lovina, you cant simply not get new items over night! And the white Towels been NOT DIRTY, the have some flecks from sunoil which are very difficult to wash out, you should know this - and the are not smell bad, the only smell from the laundry-softener, and thats by all understandings not a bad smell, isnt it!?
Air-Condition is always working well, we have 2 Maintenance Worker permanently in our Hotel to take care about anything to replace or repair. But, back to Lovina - the Voltage here is still another problem, the Electricity Company sometimes deliver low volatage under 180-200 V - so the AC having problem to run full power, but the still cooling not that bad and problems are not always happend.
Anyway we are sorry, because we try to pamper our Guests as well we can (see other reviews) but Guests on this high luxury expectations like you, will not find in Lovina what you found in Nusa Dua - but it also comes with a higher price, because Starwood Hotel is far beyond from normal Bali Tourists!
Lovina, 12. August 2010
Bali Paradise Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.