My daughter and I spent 2 nights in a deluxe room. The extra cost (deluxe bit) included 2 double beds, and a promised view of the Golf course or gardens. We actually got the car park. The room was advertised as having on suite shower and bath. It had a shower attachment over the bath which is not the same thing.
The room unfortunately was not as clean as it should have been. The bathroom was very dusty and had mould in the corner of the shower door and around the bath edges. On the 2nd day and after maid service, the bathroom floor was covered in what appeared to be shake'n'vac that had not been cleaned up. Generally the bathroom was tired and in need of a revamp.
The bedroom carpet was very stained and not at all inviting. The beds were clean and comfortable but scatter cushions on the pillows were stained (yuk)
The pool area and changing facilities were the same, slightly unsavoury and very tired.
Nice but not luxury 4 star.
Despite the above, we will return because the positives outweigh the negatives. All staff were exceptionally friendly and professional.
We visited the Lilac room for some spa treatments and could not have had a better experience.
The brassiere and Terrace bar were great and all food and service excellent.
Generally the building, décor, grounds and facilities are really lovely and we did have a thoroughly nice time.
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- Also Known As:
- Dunston Hall De Vere Hotel Norwich
- De Vere Dunston Hall Norwich
- Dunston Hall Norwich
- Dunston Hall Hotel
- De Vere Dunston Hall Hotel