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“All OK but could be great!” 4 of 5 stars
Review of Park Farm Hotel

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Park Farm Hotel
4.0 of 5 Hotel   |   Hethersett | Norwich, Hethersett NR9 3DL, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Hethersett
London
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
41 helpful votes 41 helpful votes
“All OK but could be great!”
4 of 5 stars Reviewed August 12, 2014 via mobile

We've just returned from our stay here and it was fine. The room was lovely and a great size for our needs with a little outdoor seating area. Breakfast was good and leisure facilities plentiful.
Our issues were small but make a difference when staying for a few nights:
1. The bar food rule on the Sat night was bizarre with chaotic bar staff
2. The pool never really got a decent clean. A plaster was on the side for a couple of days
3. The baby listening service was withdrawn on night 2 stating it on the handover notes
4. Quite a few flies and wasps although I realise really difficult to control in the height of summer

Not sure we would return...

Stayed August 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park Farm Count... h, Front Office Manager at Park Farm Hotel, responded to this review, August 13, 2014
We appreciate you making the effort to leave us your thoughts after your recent break with us.

I am pleased to read that overall you had a positive experience, although I was a little concerned to read of the few niggles you encountered.

We do not serve bar food to non-residents on a Saturday night, however there is a restricted bar menu available to residents wishing to dine in our conservatory. I am disappointed this was not communicated to your correctly.

Our leisure department is operated for us by an external company but ultimately it is our responsibility to ensure hotel standards are carried on throughout the hotel. Please be assured your feedback will be highlighted to the leisure team to ensure standards of cleanliness are upheld.

We made the decision to stop offering the baby listening service, as we do not feel it is appropriate that our staff are responsible for small children while also working. It seems there was a lack of communication again on our part, and once the service was offered for the first night of your stay it should have continued till you departed.

Please accept our apologies for the shortcomings during your stay and be assured your feedback will be used in our ongoing efforts to constantly improve the level of service we offer all hotel guests.

We would be disappointed should these issues discourage you from staying with us again. Should you wish to discuss this matter further please do not hesitate to contact me directly.

Kind regards

Michael Bannister
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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595 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Norwich, United Kingdom
1 review
5 of 5 stars Reviewed August 11, 2014

My family and I came for a surprise birthday. We had the tumbrills apartment and also a room in the hotel. Service was excellent! Staff were very friendly and very accommodating. We are all planning another trip. Some of my family travelled from Kent and said they would definitely be returning.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park Farm Count... h, Front Office Manager at Park Farm Hotel, responded to this review, August 13, 2014
We were delighted to see all of your family having such an enjoyable break away with us. We are grateful you have taken the time to acknowledge our hard work, and pleased to see our efforts do not go unnoticed.

You were all such a pleasure to meet and we shall look forward to your return.

Kind regards

Michael Bannister
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate, England, United Kingdom
Top Contributor
147 reviews 147 reviews
27 hotel reviews
Reviews in 64 cities Reviews in 64 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed August 11, 2014 via mobile

In area for weekend, and chose this place,....it was just fantastic! Our friends were in travel lodge up the road, and most unhappy with it. I gave them a brochure and watched them go green! From the start all staff were welcoming and helpful. Our room was extremely well appointed and of high quality throughout, from the decor and furniture to the bathroom fixings and fluffy huge white towels. Made our stay in Norfolk such a good break. We did not use the restaurant for dinner, due to attending a party off site however breakfast was very good. The staff were plenty, well dressed and on the ball for an early Sunday morning service! Selection of food was brilliant catering for all and piping hot. Definately stay again and all for a few pounds more than our friends.......result.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park Farm Count... h, Front Office Manager at Park Farm Hotel, responded to this review, August 27, 2014
We really appreciate you taking the time to leave us your thoughts after your recent break with us. It is encouraging to read such positive comments from a "Top Contributor".

We must admit to feeling a little smug in regards to your friends accommodation arrangements, maybe bring them along for your next visit?

We shall look forward to your return.

Kind regards

Michael Bannister
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed August 10, 2014

Had a lovely night here with a friend for her birthday. We enjoyed a massage and use of the pool facilities. Our room was modern and spacious and both our evening meal and breakfast the next morning were delicious. The setting of the hotel is lovely. I would definitely recommend Park Farm for a night away.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park Farm Count... h, Front Office Manager at Park Farm Hotel, responded to this review, August 27, 2014
Freya we were delighted to read you came to Park Farm for your friends birthday celebrations.

We are grateful you have taken the time to voice your positive opinion and shall hope we see you again soon.

Kind regards

Michael Bannister
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 10, 2014

Booked on a last minute whim to get away from it all (via laterooms.com) - this was a great decision - at 50 bedrooms the hotel is not too big and imposing - but is spotless - with the facilities and quality of a really top notch hotel. The staff were lovely, the bedroom with patio chairs outside lovely - and the spa pool & sauna facilities equally lovely. Lots of secluded gardens / greenery and seating outside to relax with the paper and a coffee.
All round... Lovely! HIghly recommend.

Room Tip: Look online at the pics - some rooms near the fountain overnight - men of a certain age may not take...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park Farm Count... h, Front Office Manager at Park Farm Hotel, responded to this review, August 27, 2014
Mike thank you for your marvellous review.

We were so pleased to read you had a such a positive experience with us. Book direct with us next time and take advantage of some of our great value special offers.

Kind regards

Michael Bannister
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 9, 2014

I have been staying around Norfolk for 3 months ,this is the best of the hotels around,either if you are there for business,leisure or short break.
Peaceful and relaxing atmosphere,staff fantastic ,food very good.

Room Tip: get the executive rooms
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  • Stayed August 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park Farm Count... h, Front Office Manager at Park Farm Hotel, responded to this review, August 23, 2014
What a recommendation. We really appreciate you taking the time to share your thoughts on Park Farm.

We shall look forward to your next visit.

Kind regards

Michael Bannister
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
2 reviews
5 of 5 stars Reviewed August 8, 2014

I reviewed park Farm Hotel earlier in the year just before my daughter's wedding,(on 5th April )which was excellently arranged and we enjoyed first class cuisine !
My daughter, her friend and myself attended a Spa day- pre wedding on Mother's Day and we were treated to wonderful attention, I had the massage and my daughter and her friend had the makeover. We all made good use of the pool, jacuzzi and leisure facilities, and had lunch in the bar, which was well prepared and tasty.
My daughter and her new husband as part of the deal inc in her wedding, now has use of the Gym for a year, free of charge and on their Wedding anniversary they will also have a free night at the hotel and a meal. What could be better than this , I am very satisfied with Park Farm, the food, and the lovely staff who made our wedding and stay there such a pleasure !!

Room Tip: Book a large sized bed as it is more roomy and comfortable. We faced the lawns and it was a great vi...
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park Farm Count... h, Front Office Manager at Park Farm Hotel, responded to this review, August 23, 2014
Jo what a fabulous review thank you. It is so encouraging for the staff to read such positive feedback.

We shall look forward to seeing you again soon.

Kind regards

Michael Bannister
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Farm Hotel

Address: Hethersett | Norwich, Hethersett NR9 3DL, England
Location: United Kingdom > England > East Anglia > Norfolk > Hethersett
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hethersett
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Farm Hotel 4*
Number of rooms: 53
Official Description (provided by the hotel):
Whether your purpose is a holiday, a special celebration or business, you can be assured of a warm welcome at Park Farm Hotel. Despite our rural location standing in 200 acres of unspoiled Norfolk countryside, the Fine City of Norwich is only a few miles away. ... more   less 
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Also Known As:
Park Farm Hotel Hethersett
Park Farm Norwich
Park Farm Hotel Norwich

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