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“first class” 5 of 5 stars
Review of Park Farm Hotel

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Park Farm Hotel
4.0 of 5 Hotel   |   Hethersett | Norwich, Hethersett NR9 3DL, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Hethersett
Haverhill
1 review
1 helpful vote 1 helpful vote
“first class”
5 of 5 stars Reviewed February 18, 2013

Well what can i say ?
First class Hotel and service and not to far from Norwich for shops etc, Had the valentine stay and meal, upgraded our room to the boutiqe and was worth every penny, food was first class, staff friendly and very helpful, the pool, whirl pool, steam room etc are all worth a visit.
We had one minor discrepancy which the manager dealt with withoput any fuss what so ever and componsated us by offering us our night free of charge as his guest, Thank you for that.
All in all, me and my new fiance had a wonderfull few days and i would recommend this hotel.
Thank you for a lovely wekend .

Room Tip: upgrade to the boutiqe room if you can, open plan shower with whirl pool bath is a must for couples...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park Farm Count... h, Front Office Manager at Park Farm Hotel, responded to this review, February 20, 2013
Great to see you enjoyed your stay with us for Valetines and enjoyed the Boutique room. We hope to welcome you back to Park Farm again soon.

Kind Regards

Michael Bannister
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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595 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Lowestoft, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 18, 2013

We have just arrived home after yet another dinner bed and breakfast stay at parkfarm heatherset. Up until now we have always had a very enjoyable stay with no complaints. Today that all changed. We were given a voucher as a christmas gift so phoned to make a booking. I told the girl on reception i had a voucher and how much it was for she told me the only extra charge would be for any extras we purchase during our stay. she even said she would give us an upgrade which we didnt ask for so this was a very nice surprise. A few weeks later we phoned to confirm booking as hadnt recieved an email and again checked price and what we were booked for.at this time we booked a second room for our son and girlfriend. The girl told us she would match the price of 1st room booked. We arrived and everthing was great. We checked out and paid the amount due. Then shortly after leaving recieved a phone call asking for another £100!!!! The amount we had been given in vouchers!!!! Aparently this had already been deducted from the total when i booked the first room but nobody told us or did it say so in the email we recieved after booking the second room. We thought we were paying a grand total of £100 less than what we finally had to pay. So be careful if using vouchers this is a crafty way of getting more money out of you for a room ( ie upgrade) you didnt even ask for.!!!!!! Emails are not clear.

Room Tip: Be careful if using vouchers, and know what you are definately getting for your money
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park Farm Count... h, Front Office Manager at Park Farm Hotel, responded to this review, February 20, 2013
Further to your review on Trip Advisor,

I am sorry to hear you did not enjoy your most recent stay with us. I do apologise if when booking the rooms there was a misunderstanding of the final amount to be paid. As discussed upon check out you had a voucher for £100. Two rooms were booked which would normally have cost £150 per room inclusive of dinner, bed and breakfast. The receptionist at the time of booking reduced each rooms price to £100 as you were bringing a voucher which was worth £100 ( £50.00 discount per room). As such the voucher had already been redeemed.

I can assure you that at Park Farm if we have better rooms left available on the day of arrival we will endeavour to give free upgrades to all our guests . These free upgrades are not charged to the guest, and are given to our guests to make their stays with us more enjoyable. I hope that this clarifies the situation and we do hope to welcome you back to Park Farm again soon.

Kind regards

Michael Bannister
Front Office Manager
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Oxford, United Kingdom
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 10, 2013

This is the second time I've stayed at this hotel & the excellent impression made a year ago has been confirmed. At the heart is the service-friendly well-trained staff who appear to enjoy helping guests and do so extremely well. The food is good,especially the breakfast. The gym & pool are an added bonus. A gem of a hotel to which I'll return.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park Farm Count... h, Front Office Manager at Park Farm Hotel, responded to this review, June 20, 2013
Dear Woolstone,

Thank you for your second great review of Park Farm Hotel. It is great to see return customers taking the time to write another review. The staff here really do appreciate all of our guest feedback and do get to read all of our customer comments. We are delighted you enjoyed all aspects of the hotel and hope to welcome you back again in the future.

Kind Regards
Michael Bannister
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belper, United Kingdom
Top Contributor
152 reviews 152 reviews
93 hotel reviews
Reviews in 81 cities Reviews in 81 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed February 5, 2013

Stayed here for two nights on business.

First class rooms and features. Leisure facilities are also top notch. The grounds will be superb in summer.

Let down slightly by breakfast and a fairly expensive restaurant.

Room Tip: Good All round hotel
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, United Kingdom
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 4, 2013

Stayed on 2nd Feb 'we had a lovely refurbished room.Stayed on a D BB deal which included a free glass of wine on arrival,which was much appreciated. The swimming pool and spa has had a refit and it was good to come back to see what a good job has been done. We had a very nice 3 course meal in the evening followed by coffee .We last came here fifteen months ago, and I must admit this visit was even better than last time.The winter deal at the moment is exellent value for money.The breakfasts are very good too with good old fried bread'and the sausegers are lovely too' in all a very good hotel and will certainly visit again soon. Thankyou every body who works at Park Farm you made our stay very special,can,t wait to come in the summer.

Room Tip: deluxe rooms
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 1, 2013

I've been staying in hotels for business for years and I have never had such a pleasant experience than I have at Park Farm Hotel.

Well worth a visit to an independently ran hotel as opposed to a chain, the rooms and grounds are unique, clean and well maintained. The staff were accommodating and very helpful, not to mention the spa and facilities are well above average.

I'll be sure to be visiting and staying there again!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Top Contributor
58 reviews 58 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 23, 2013

Friendly staff, good rooms and recently refurbished leisure centre. Bar food is fine - restaurant food and service good. Great grounds and near to Norwich, Wymondham and Lotus Cars.
One off room expensive but 2+ days good.
We had a fantastic wedding reception here some time ago but facilities have improved since then.
The fact that locals use it, says a great deal.

Room Tip: Some rooms are outside of main building
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Farm Hotel

Address: Hethersett | Norwich, Hethersett NR9 3DL, England
Location: United Kingdom > England > East Anglia > Norfolk > Hethersett
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hethersett
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Farm Hotel 4*
Number of rooms: 53
Official Description (provided by the hotel):
Whether your purpose is a holiday, a special celebration or business, you can be assured of a warm welcome at Park Farm Hotel. Despite our rural location standing in 200 acres of unspoiled Norfolk countryside, the Fine City of Norwich is only a few miles away. ... more   less 
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Also Known As:
Park Farm Hotel Hethersett
Park Farm Norwich
Park Farm Hotel Norwich

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