There were thousands of luxurious 5-stars and 7-star hotel in UAE, i know because I did countless research. But nothing excites me until I saw this hotel through the website. As soon as I saw this hotel in the internet, my heart jumped like I've fallen in love for the first time. It's like seeing your crush during your teenage years.
YES! You can tell just from the photos itself that it's very unique. But it's way better in person.
Coming from US on an 18 hour flight, we drove straight from Dubai Aiport to Qasr Al Sarab.. Oh yeah, it took us nearly 5 hrs to find this hotel just because we had lots of stops and we opt to not use a GPS for adventure. It was tiring but once we made that U-TURN and left Turn from the main highway to the outside entrance, we felt like we entered to a "HEAVEN'S GATE" from what my newly husband called it.
It was several minutes drive to reach the actual hotel but it was the most serene drive we had from the most magnificent view of the golden dunes.
Once we reached the hotel we greeted by the valets,not just one but many of them reached out their hands for help.
We were greeted by hotel concierge and have as seated in the lobby, we did not need to stand in the lobby's desk.They served us a welcome drink while they checked us in and they were very quick to send us to our hotel villa.
We had the garden room at first in room 300. And were are amazed by the way it looked inside. It had this old, serene luxurious ambiance to it, an instant "make you feel better" boost kind of thing. We have the porch with ample sitting area. We stayed there and had our midnight snack.
We had problem the first night with the air conditioning for the room being unable to cool down the way we set it i woke up in a sweat, and the media hub wasn't working. We spoke to the manager the next night, and they moved us and upgraded our room to TERRACE ROOM to room 327.
The room is bigger than the Garden View room but it has the same ambiance. Only the terrace is huge. Almost the same size as the room. The bathroom are the same.
The hotel resort is very peaceful and serene. It has this middle eastern culture/old-modern feel/Egyptian architecture/design to it.The main characteristic of a hotel I've been wanting to experience as this is my first time to visit middle east.
The breakfast was superb, there we're lot of choices to choose from for a bf buffet. Our favorite is the chicken noodles,MENARD is the one that serves the noodle most of the time we were there. RHIA is the receptionist that greets us and sit us on our table.She's is very funny and we love to see her everytime. Anton is a very hardworking intern.
We had dinner at AL WAHA, and the food was great.
On our last night I planned to surprise my better half with DINING by DESIGN, but unfortunately when it rarely once to twice per year rain happened during our stay.So they had to cancel it. Not their fault. :(
We had dinner at GHADEER, they set up a romantic table for us. Let me tell you, I forget about the disappointment about the cancelled dining by design because the food that we ordered is AMAZINGLY DELISCIOSO.
When we came back from the dinner, we have a chocolate cake waiting for us in our room,a free surprise from the hotel.
Unfortunately it blacked-out, and the generator couldn't hold electricity for the whole resort, so there was no electricity for several hours, I woke up in a sweat. We opened the doors to have some breeze coming in. We received an apology next day from the mgr for the inconvenience. We hoped they let us extend another day, due to the rain we didn't get to do any activity for the last day, when we planned to watch movie instead for the night and entertain ourselves there you go for the black-out.
Even though there was some unfortunate events, the imperfect first and last night of our stay, we enjoyed our stay. EVERYONE, the staff are GREAT. EVERYBODY was smiling and greeting you. That is one of the asset of this hotel are because of the staff, they are very accommodating and that they are happy with you.
Thank you ARASAn, for driving us with the gold cart and showing us the whole hotel. Thanks to Saihin, JEremy and special mention NORMAN,our room housekeeper, he found my lost earrings and safely returned it to us. It was outside and hidden under the sofa, so thank you for finding it for us. Thank you for your honesty. Thank you for the manager we spoke that night we mentioned about the problems in our hotel room.
I thought to myself that I'm only gonna visit middle east once, but this hotel changed my mind 360 degrees. I wanted sooo much to come back. Like right now. Right away.
PROS: It is very UNIQUE resort hotel. If you want to experice the middle-eastern culture feel then this is the hotel to go to. THe best for romantic honeymoons. And for travelers that just want to relax. It's oasis and paradise in the middle of the dessert.
The BEST DUNE in middle east atleast in UAE. IT's golden dune are the best.
Rooms are very unique, every room detail was well designed. The light switches as different options where you can make the room bright, dimmed or in the middle depending on your mood. Even the bathroom has the Sunset and Spa kind of light setting.
Huge Deep Tub.
THe soaps and shampoos are Elemis brand and they are smell soo good.
The room comes with free Dental kits, sewing, combs, nail files, shaving kit, vanity kit.
The bed are are soft, and the linens are top of the line.
They have complimentary coffee, teas and even a espresso machine.
Room have mini bar.
Complimentary daily bottle water in the bedroom and in the bathroom.
THey provide bathrobe and slippers.
Complimentary shoe shine.
MEDIA HUB!!!! --- aside from DVD you can use your bluetooth, usb etc and the music plays even in the bathroom. We used this a lot.
The common bathrooms are great. Very clean They use wash cloths and not paper towels which is very neat.
The swimming pool is huge.
Resturant has great ambiance and amazing taste of the foods.
THE STAFFS are very friendly.
A hotel that does something and corrects imperfections rather than just saying sorry.
PROACTIVE hotel vs reactive.
We were very impressed with the room service and housekeeping, whenever we ask for something from the help desk the help was right away in our door sooooo fast. Every single time we ask for something the help was soooo fast. The BEST hotel service!!!
Cons: Wish they put more generator to accommodate the whole hotel for emergencies.
There is more to tell.
I wish I could go back.
THe most romantic hotel.
I've been to different hotels in different part of the world but this hotel has
The best excellent hotel service ever!!!
THe best UAE experience.
We went to 7 star hotel in Dubai after this but they didn't top our experience in this hotel.
I say this is the best HOTEL/RESORT in UAE.
Best Golden Dune.
Thank you QASR AL SARAB for the amazing memorable experience.
We can't thank you enough for existing and providing us opportunity for the unique middle east experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Firstly, I would like to personally thank you for the lovely and detailed review about your recent stay. It is a delight to read compliments that your stay was amazing and definitely honored for considering Qasr Al Sarab Desert Resort by Anantara as the best and most romantic hotel in the Middle East. Additionally, I have also taken good notes of how you commend the excellent hospitality shown to you by our associates. We will surely recognize Ria, Anton, Sachin, Jeremy and Norman for their genuine care and exceptional service rendered to you.
On the other note, we are saddened to hear about the problem you encountered with the air-conditioning and media hub. We apologize and regret the inconvenience while we are thankful that these issues did not hinder you from enjoying the tranquility and calmness that our resort is known for. Our heartfelt appreciation for your kind understanding during such difficult situation.
At Anantara, we constantly strive to offer our guests a unique experience that blends local cultures, warm hospitality and luxury in extraordinary location and we look forward to the pleasure of welcoming you back for many more special memories.
Area General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.