I can't write a worse review of this place. I can see how it could be okay for some as there is potential here but it didn't work out that way for us. My Fiance and I spent a lot of money for this resort as it was meant to be our "romantic getaway" part of the trip. Prior to arriving the resort my Fiance had emailed and asked the best way to get there. We were told the times and locations to catch the free long tail boats. When we arrived at the pier 45 minutes early we waited for the boat. We waited an hour and a half and the boat never came. Finally we asked a local to borrow their phone to call the resort. They told us the time we had was wrong and the boats left and also informed us that we would have to pay the amount baht for a long tail boat and they would not cover the cost. Then they hung up on us. We sat on the pier as it was getting to low tide and were told to wait until the tide came in at 10pm to get a ride there. We convinced someone to take us for 600baht. When we arrived at the resort I asked to speak to the manager who was the rudest person I encountered in Thailand. We showed him the email from his staff about the times and how they were wrong and should reimburse us for the boat and he told me they would not. That clearly it was somehow our fault. He then told me that we were "here now so whatever". Having no concern for that fact that 1) We are not from here and we couldn't find a way to get a hold of them, 2) the stress of finally getting ahold of them and being hung up on and 3) paying for a boat and getting in far later than we should have because of their wrong doing. When I made it clear that he wouldn't get my money unless I was reimbursed he told me he had to call someone to check if we were even at the pier and make sure we weren't lying. We were so humiliated. Standing there waiting to get a room and being treated like this was awful. The manager made a call and then went to another couple who was also having a problem and didn't speak to us again. A woman from the desk just came to us and told us to pay the full amount to check in. We refused and said we would again not pay for this boat. So we ended up paying the amount minus the boat. After all that!!
Finally we were being taken to our room when the manager last minute called and the worker had to change the room key. Instead of the deluxe bungalow we were expecting we were taken to the last bungalow which had a door that didn't close properly or lock had no welcome fruit like advertised, had fire ants roaming freely, and was so far that wifi didn't reach. This room was not meant for someone that night and had not been prepared at all. It was obvious that our room was moved here for a reason. We tried to calm down, killed all the fire ants we could and get something to eat. The food at the restaurant was okay but way overpriced. We called down to the front desk to come get our plates but no one came. We tried to wrap it in plastic bags to keep from the fire ants.
The next day the ants were well aware of the food so we called down for some bug spray. Again no one came and we had to go down and get the spray and take care of it ourselves. I am not sure if this was bad service or misunderstand based on language but when we went to the desk we were able to get the right help. So that is okay for us.
Needless to say we really wanted to enjoy our time here and since it is a Bungalow in the Jungle we expect some insects some noise and even some inconveniences. But we found ourselves spending more time trying to be away from this resort than in it because we were so mistreated by management.
There are a few perks about this place, the pool is beautiful, the views are great and the rooms I am sure if prepared for guests are lovely. But we will never go back here based soley on the manager who couldn't wait to show us how much of a bad mood he was in that night. For the price we paid for this room we could have stayed at one of the other nicer resorts. And when we go back we for sure 100% won't be looking here!!!
- Official Description (provided by the hotel):
- Feel yourself rested in the serenity of natural-style resort, relaxing in any moment of your stay. Railay Great View Resort is located on part of East Railay, the one of most beautiful beaches of the world in southern Thailand. They offer a medley of spacious and finely decorated guestrooms outfitted with contemporary facilities to guarantee a comfortable stay. ... more less
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- Also Known As:
- Railay Great View Hotel Krabi Town
- Railay Great View Resort And Spa
- Railay Great View Resort Railay Beach, Krabi, Thailand