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“Great resort poor housekeeping” 3 of 5 stars
Review of The Santosa Villas & Resort

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The Santosa Villas & Resort
4.0 of 5 Hotel   |   Jl. Raya Senggigi Km 8, Senggigi, Lombok 83125, Indonesia   |  
Hotel amenities
Ranked #18 of 23 Hotels in Senggigi
Singapore, Singapore
1 review
“Great resort poor housekeeping”
3 of 5 stars Reviewed May 11, 2014

The resort grounds were nice and staff very friendly. Unfortunately let down by poor housekeeping. Cleanliness was not fantastic and the rooms looked poorly maintained overall. However the massage was top notch!

  • Stayed May 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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269 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Gili Trawangan, Indonesia
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 3, 2014

I've stayed several times in the Santosa and I'm not the one to write bad reviews, but unfortunately I will not be able to recommend this hotel anymore unless you have the money to choose from one of the more expensive rooms.
This was the second time I've stayed in the superior room and whilst I wasn't overwhelmed by the room the last time, I was content, but this time the room we've stayed was old, worn down and smelly. I totally didn't enjoy our stay, the whole room smelled like stale sewer and everywhere you look you feel like it needs to be renovated.
We mentioned the smell when we checked in and the staff did came and sprayed the room, but unfortunately this only lasted for a bit.
The balcony is also worn down. The wood is broken and the view is on a serre covered with cigarette buds and empty packages.

The Santosa has great grounds, a beautiful pool, nice staff, good choice of breakfast, but unless you stay in a deluxe room or private villa I think it's not worth the money.

  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 26, 2014 via mobile

We checked in late evening in Terrace Room (room 1108). The room was filthy. Marked 3 meters long on the floor, marked on the wall from AC water leakage, the sink was moldy black, dursty skirting, stain on ceiling from leaked water.          Asked to move another room. Gave us room on second floor. The noise from hot water tank and AC those were located beside entrance room door can be heard from inside the room even with fully closed door. Asked for upgrade, was told will cost 900,000 rupiah.They showed us the cottage room. The upgrade cost 300,000 rupiah. The room was fine but the venetian blind unoperational (broken handle). No privacy at all. Visible from outside room.         
When asked to cancel the booking, the reception said that they will charge us one night accommodation. We were not happy with the room standard for four stars hotel.  Two housekeeping staff covered the venetian blind with bed sheets.The reception said that he will not charge the upgrade cost. It's not merely about the cost. It's more to customer satisfaction. He sound has no empathy with the problem.Definitely think twice to stay in this hotel again in the future.

  • Stayed April 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 11, 2014

I stayed in The Santosa Villas & Resort between 9th - 12th of April 2014 for a business trip. I spent one night in the cottage room 1086 which located quite far apart from the main lobby building, the room interior looked old/antique but clean and tidy, I dislike the smell though. The pathways were quite dark at night. On the 2nd day I moved to the tower complex in room 1207. The building areas were also mostly dark at night. Wifi was quite slow. The good sides are the beach views! The views are amazing!

Room Tip: the cottages can be quite far apart, if you prefer, request a room that's not too far away from...
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Western Australia, Australia
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 9, 2014

This is a great location (or either Sheraton next door) although the rooms are a bit of a walk to the main pool. Rooms clean, aircon works a treat, refridgerator a little loud. The wifi is dreadful - it logs you out every one and half min or less! Very frustrating. There are a couple of nice restaurants out the front - The Square and The Tamaran. Staff helpful. The hawkers on the beach can be a bit of a nuisance, they just don't give up. Best not even to make eye contact.

Room Tip: Try get closer to the pool as it's a bit of a walk
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 1, 2014

Already at the check in we felt relaxing more and more as the whole hotel was designed with lots of space to breath. The swimming pool is very large and there is enough room for everyone to find tranquility to relax. Since the beach just outside is quite busy, we enjoyed having the pool very much.

We were booked in to a villa with private pool which was outstanding. We found everything very clean and the staff was very helpful at all times. It was our oasis in the otherwise quite busy town.

Room Tip: If you can, try to get a villa with private pool.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 28, 2014 via mobile

We were very disappointed with this resort on a number of levels and it started poorly when our room was not ready when we arrived around 3:30pm. The resort looked deserted (and still is) yet they claim they did not have a room even though it was after checkin time. Another traveller had the same experience.

The staff were friendly on arrival and the iced tea was refreshing.

The rooms are also very disappointing. They have not had a thorough clean in a long while. There was soap scum left around the top of the shower. Layers of dirt and dust behind the sliding doors. The bed creaks with every movement and the mattress very hard. The sheets were clean.

The resort is in an ideal location but they have not spent any money on maintenance. It is run down yet they are building new extensions. Perhaps that's where all the money is going. I will post photos of the items mentioned above.

The best way to demonstrate my opinion of the place is: I won't come back.

Stayed March 2014, traveled with friends
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Santosa Villas & Resort

Address: Jl. Raya Senggigi Km 8, Senggigi, Lombok 83125, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok > Senggigi
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#11 Luxury Hotel in Senggigi
#14 Spa Hotel in Senggigi
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Santosa Villas & Resort 4*
Number of rooms: 194
Official Description (provided by the hotel):
Located in the heart of Senggigi, The Santosa Villas & Resort offers a range of accommodation styles from hotel to private pool villas with all amenities. The free form lagoon size pool, right on the beach, is the focal point of the resort to relax and enjoy the sun setting over Bali from the Sunset bar. Other facilities include bars, restaurants, 24 hour room service, tennis, kids club and conference center. Your home away from home. ... more   less 
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Also Known As:
The Santosa Villas Hotel Senggigi
The Santosa Villas And Resort
The Santosa Hotel
Santosa Hotel Mataram
The Santosa Villas & Resort Lombok/Senggigi

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