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“Big & beautiful hotel, but...” 4 of 5 stars
Review of The Santosa Villas & Resort

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The Santosa Villas & Resort
4.0 of 5 Hotel   |   Jl. Raya Senggigi Km 8, Senggigi, Lombok 83125, Indonesia   |  
Hotel amenities
Ranked #19 of 23 Hotels in Senggigi
Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Big & beautiful hotel, but...”
4 of 5 stars Reviewed September 7, 2012

I stayed in Santosa for 4D/3N with my big family during the Eid holiday. When I first arrived in this resort, I was surprised by the sheer size of it. This is a huge hotel! So huge that when we were brought to our rooms, my dad complained about how far his room was from the reception area. When I asked the staff if I could switch to a room closer to the reception, we have to wait for about 10 minutes before my dad finally can get a room much closer to reception area. The hotel is big with beautiful gardens, huge pools and the buildings were well maintained. Room was spacious and cozy enough (deluxe suite). Breakfast was a bit average in taste and variety. Service is a bit lacking. My room was not provided with bathrobe, while my dad's was. the bar soap was not replenished everyday. But the location is very strategic, in close proximity to good restaurants and shops.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Santosa, General Manager at The Santosa Villas & Resort, responded to this review, September 9, 2012
First of all I would like to apologize for your bathrop and amenity issue and I will personaly look into this matter. I am glade we could accomodate your father with a closer room and we do hope to see you in lombok again.
Thank you for your comments as they are very important for us to see where we must improve in order to provide you always with the best possible experience.
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292 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Bali, Indonesia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 31, 2012

nice resort and the hospitality, but hot water in room should be improve, nice breakfast too and I will come again with my family for a couple of night. the bathroom especially bath tub need to renew. I would like to find some food for breakfast such as rice crispiest or cornflakes, but can't find it, cause I love it for my breakfast

Room Tip: stay at Villa it will be nice
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Santosa, General Manager at The Santosa Villas & Resort, responded to this review, September 9, 2012
Thank you very much for your comments and rest assure that we are focusing on refurbishing all our bathroom, remind Reservation on your next trip and we will do our best to allocate you a room where the bathroom has been done, as it is still in progress at this stage.
With regards to cerels, please do ask the staff, we do not put them on the buffet any more as some fo the guests were packing for a week of cereal in one morning and briging them home...
They are available but on request to our service staff.
We do hope to see you again in the future for another good family break
Best regards
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Makassar, Indonesia
Top Contributor
52 reviews 52 reviews
26 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 15, 2012

First thing, the hotel staff are very nice and smiley. The room service men are helpful and totally wants the guest feel homey. The furniture, as the hotel looks old, are quiet vintage and smell old but the wodden floor feels clean and smooth. We stay in what they mark as terrace room which have a balcony facing the garden. The pool is huge and fantastic, the kids love it, so do I as it face tru the beach, altough you can not see the beach directly from the pool. The bathroom also old but clean, the ceiling look older than the bedroom. The bathtub very standard but as long as all clean and the hot water running smooth, it's OK for us. We enjoy our stay, especially because the great pool. Probably will come back to stay at the suite room.

Room Tip: Pool view maybe more interesting, terrace room are so average.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Santosa, General Manager at The Santosa Villas & Resort, responded to this review, August 17, 2012
Thank you for your comments and we do proceed at this time in the upgrade and renovation of most of the rooms in the main building, not in construction but in massive clean up so that your next stay will be more enjoyable. Rest assured that I will pass on to our staff your input as to better serve all our guest, we do hope to see you again in Lombok and at the Santosa.
Best regards
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 9, 2012 via mobile

Ok enough stay, $70/night through Agoda. Rooms are sort of bare bones. Very spotty wifi, only available in lobby. Had to ask many times just to get the correct login info. Wouldn't it be easy to just hand a copy to guests?

Our real problems began after we left. My fiancé had forgot an expensive pair of glasses in the room. After emailing the hotel three times with no response, we finally got through on a Skype connection and received terrible customer service. It seemed to be all about how we could help them, not how they could help us. Easily could have been delivered to the our next hotel in the Gili's, but now we are waiting in Kuta for the glasses. Fingers crossed they arrive before we leave the country. They hopefully will finally be shipped, four days after our first email. Stressful way to end our trip. Thanks a lot Santosa staff.

  • Stayed August 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Santosa, General Manager at The Santosa Villas & Resort, responded to this review, August 13, 2012
Thank you for our review and comments, and I do believe you have received your forgotten glasses by now, It is correct that internet was troublesome while you stayed with us as telkom was doing some maintenance on the fiber optic cable, That also explained why calling with skype was not the best way to communicate. I was at the front office when you called and the line was so bad that we could not understand a word, but despite all this we emailed twice the Warung Cho Cho ( without answer) where you stayed and called them to make sure they were aware that your glasses had been already sent by express courier to your Bali stay.
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Bandung, Indonesia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 23, 2012

Visited this resort in December 2011. It is very well located at the center of Senggigi. The beach was okay, better go to one of the Gilis for much better beach activities. But if you aim for swimming, the pool is great especially for kids.
The breakfast was delicious and the choices were abundant.
We stayed in a standard room which was clean. It has a verandah where you could sit and enjoy the greenery. The bathroom is quite small.
The service was okay, but it took them years to get me a hairdryer.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Santosa, General Manager at The Santosa Villas & Resort, responded to this review, July 28, 2012
On behalf of the management we would like to thank you for your comments and to make sure your next stay with us is better, be advised that we have started to put hairdryer in all rooms, it was long overdue.
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Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 13, 2012

The Santosa occupies a huge piece of land along Senggigi beach.
The area is planted with vast trees and smaller plants which made the environment very refreshing and relaxing.
I believe the plants did their work to make the air fresh and the environment cooling.


I was delighted with the welcoming feel of the lobby, which has simple set up but comfortable feel.
The staff is efficient in the check-in process. The bar: Gili Bar served great cocktails and I especially like their Sambuka. The torch at the entrance adds the tribal feel unto the bar.

The room is however, badly maintained.
First of all, the door at the verandah could not close properly.
Secondly, the tap seems not in perfect condition (leaking when change to shower) and last and worst, there is cokroach in my bathroom!!!
This was really terrible and the staff did not feel sorry about that. When I reported them this situation, their only reply was: Okay, I will send housekeeping to check.

I hope the management could do something on the room maintenance so that Santosa will have a perfect environment for holiday.Otherwise, the trees, the plants and the huge green and fresh compound would be put to waste.

Room Tip: You may want to choose the private villa...The hotel block is just poorly maintained.
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Santosa, General Manager at The Santosa Villas & Resort, responded to this review, July 20, 2012
Dear Steve,
Thank you very much for your inputs and be certain that we will look into our staff response to guests issue so that they relize the urgency of the metters when it comes to your confort.
I do agree that the rooms are old and we are working on renovation and upgrade for most of the rooms in ouir main block and I do agree with your comment that Suites and Villas are better as they were part of our 2008 renovation. Please do accept my apologies for an average experience, and I do hope that you will visit us again so that you can fully experience our island
Thank you again for your infput as it is highly appreciated.
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singapore
Top Contributor
210 reviews 210 reviews
26 hotel reviews
Reviews in 57 cities Reviews in 57 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed July 9, 2012

my friend invited me here for dinner. i order jumbo prawn was very delicious but selfish very hard. i suggest chef on this restaurant must cutting that food before serve. if you like europe food just try here

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Santosa Villas & Resort

Address: Jl. Raya Senggigi Km 8, Senggigi, Lombok 83125, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok > Senggigi
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Spa
Hotel Style:
#11 Luxury Hotel in Senggigi
#14 Spa Hotel in Senggigi
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Santosa Villas & Resort 4*
Number of rooms: 194
Official Description (provided by the hotel):
Located in the heart of Senggigi, The Santosa Villas & Resort offers a range of accommodation styles from hotel to private pool villas with all amenities. The free form lagoon size pool, right on the beach, is the focal point of the resort to relax and enjoy the sun setting over Bali from the Sunset bar. Other facilities include bars, restaurants, 24 hour room service, tennis, kids club and conference center. Your home away from home. ... more   less 
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Also Known As:
The Santosa Villas Hotel Senggigi
The Santosa Villas And Resort
The Santosa Hotel
Santosa Hotel Mataram
The Santosa Villas & Resort Lombok/Senggigi

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