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“We will come back again, and again and again!” 5 of 5 stars
Review of Sheraton Senggigi Beach Resort

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Sheraton Senggigi Beach Resort
4.5 of 5 Resort   |   Jalan Raya Senggigi Km. 8, Senggigi, Lombok 83355, Indonesia   |  
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Ranked #10 of 23 Hotels in Senggigi
Geneva, Switzerland
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
“We will come back again, and again and again!”
5 of 5 stars Reviewed April 4, 2014

It is a lovely property! Not too big, personalized, attentive service, wonderful garden, excellent food!
I would like to start from what in my opinion was the best part: THE STAFF! Lovely, attentive, pride of being from Lombok, any question you asked they were always ready to help and give you explications! What I really liked is that in every information they were able to share with you a part of their culture and of their island.
LOCATION is ideal: directly on the beach, near shops, ATM. Next to the hotel there is a large handcraft market where you can find beautiful wood handcrafts. I suggest you a walk on the beach at the sunset time, there are a lot of local people swimming and enjoying the sunset: a nice spot of local life! There are several restaurants nearby, on the beach and many others on the main street.
GARDEN: unique, with beautiful flowers and tropical plants, extremely clean!
POOL area: only one step from the beach, the pool is very large with several areas: hydro massage, bar, children's area (a kid's pool is also nearby) and has beautiful crocodile and turtle sculptures all around. I read comments saying that there were not enough beach chairs in the hotel, but during 8 days we spent there we never we always had some empty beach-chairs around us!
BREAKFAST: unforgettable! Very high quality food, several sections: local food, international, Japanese. The fruit corner was delicious, fresh juices that you could mix at your choice, and one corner where you could order your hot pancakes filled with fruits at your choice. We spent one week and were not able to try all!
SPA: very good treatments at reasonable prices, a nice Children Treatment List was really appreciated by our kids. Look at the pedicure they did to my 4 years daughter!
ROOMS: despite they can be considered the weaker part of the hotel, they have beautiful parquet floor, and wooden furniture of high quality. They are a little dated, personally I think they only need to refresh the walls and some maintenance. I know that they are planning a renovation and I hope it will not be a radical one and especially that they will not close the hotel for a while as I am planning to come back soon!
RESTAURANT and BAR: we were on BB basis but had lunch at the hotel nearly, excellent quality and reasonable prices. They prepare the food at the moment, you understand it immediately by the taste! Excellent cocktail card.

Finally I would like to thank all the staff for being so attentive, smiling and lovely, and the hotel management for such a nice holiday. I have been in many 5* properties but the atmosphere, the place and loveliness of the staff makes me prefer this hotel to many 5 stars. We will definitely come back again, and again and again!

PS On our way from Lombok to Bali our Garuda flight was cancelled and we were forced to wait 7 hours at the airport, I suggest you to verify the schedule before leaving the hotel. Luckily the Sheraton Lounge at the airport was very comfortable!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, April 6, 2014
Dear guests,

Thank you so much for your kind review following your recent stay at our resort and we are very pleased that your experience with us has been so enjoyable.
Above all your kind comments, our favorite is undoubtedly your praise about our friendly staff, you can ensure that the entire team will appreciate your kind words…
Hopefully your next visit will be sometime soon and it will be always a true pleasure to welcome you back at Sheraton Senggigi.

Warmest regards

Dominique Duvivier
General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Mataram, Indonesia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 2, 2014

Big "Thanks" to manager Mr. A, assistant manager Mr. T and receptionis Ms. B that already made our family holiday (from 30-31 march 2014) turn to disaster!!

We already made a reservation A MONTH AGO (end feb-early march) for MANDALIKA VILLA - BEACH FRONT VILLA - 7002 for 2days 30-31march 2014 at the lobby handled by Ms.B, gave our credit card swiped and had already given a handwritten CONFIRMATION CODE : #499338438. We informed that the CHECKED IN TIME is at 3pm, because the villa had biggest area (2bedroom, 1livingroom, 1 kitchen, yard, privatepol and gazebo) so they needed more time for cleaning and getting it ready for visitor. And when we saw it, the 2 villas were not being cleaned so there's a lot of dryleaves n dirt in the yard n pool n gazebo also.

On the way home, we've called back to lobby just to make sure that we choose the 'MANDALIKA'' rather than 'MINANGSIA' (as they only had 2 beach front villas, but the minagsia-7001 was the older one with bad odor n dirt all around) but the one who took our phone is NOT Ms. B but said HE WILL INFORM it to Ms. B SOON.

A WEEK BEFORE 30march2014, Mr. A as manager (he said), tell us that there's mistakes done by Ms. B that she didn't blocked the 'mandalika' at the time we made reservation, so now there were another person stayed at mandalika until 31march. (Didn't booked but why we've already got the CONFIRMATION CODE?). So he said sorry and asked us to moved to GRAND SUITE ROOM that connected with DELUXE TERRACE room,but we could pay with the superior room rates.
After had a discussion with all fam, we decided to refused their offer and said that we only wanted to stay at mandalika 30-31march as the commitment before. Mr.A said 'it's okay and he will gave their offer to the person that took our mandalika at 30march, so we can stay as the commitment, at mandalika 30-31march. So it ended.

2-3DAYS BEFORE 30march, i called 'Sheraton' again, to reconfirm and make sure about our stay at 30-31march at MANDALIKA, and got answer YES, OUR BOOKING IS OKAY. So we all were getting excited for our holiday soon.

30MARCH2014, we came checkin at about 2.30pm. My DadMom n lilbro getting in to the villa first, because i had wait for my daughter that fall asleep at car. And what we got?? MylilBro told us that THEY GOT US INTO 'MINANGSIA' (OLDER one, NOT MANDALIKA) and the Villa is JUST WANT TO BE CLEANED when they come in. THE WATER at privatepool only HALF FULL, and they said it will got full 3HOURS LATER!! The dry leaves n dirt that we saw at the first STILL THERE, means that there's NO CLEANING AT ALL before we got in.
I called the manager Mr. A, and they had a great answer that the manager not there n he had a OFF DAY today n tomorrow. They gave the phone to assistant manager (they said) Mr.T, and we told about our complain, and he just said 'I'm sorry we CAN'T!' Because there were another person at mandalika now, and the only villa left is MINANGSIA!! We even asked if there were any superior/deluxe/other room that we could movin too, because the villa is so dirty, and the answer is 'I'm sorry, ALL ROOM IS FULL TODAY'. Mr. T just offered any kind of complementary service as compensation.

We decided to left 'SHERATON hotel' that day, CANCELLED OUR TRIP, and VOID our creditcard transaction. We told them we will came back tomorrow, and will only stay for 1day only (31march-1april), and ONLY at MANDALIKA, not the other villa or room. We also wanted Mandalika already being cleaned and the poolwater already full when we got there tomorrow at 3pm. And Mr.T said 'Yes, We Will'. So we all went back home with desprate disappointed.

31march2014, in the morning around 10.30am we called Sheraton again just to make sure everything got ready before we arrived. But there was no Mr.T there, they said Mr. T will came at around 2pm. We said we wanted to make sure the mandalika was ready for us today at3pm, they said Mr.T will came soon and will call us back.
While waiting for the call, we had lunch at one of restaurant in senggigi. Till 1.30pm there was not a single call from sheraton, rather than being called so we called Sheraton. And as yesterday, we got the "GREAT" ANSWER AGAIN from Mr.T that the MANDALIKA VILLA WAS NOT BEING READY absolutely at 3PM, and IT WILL ONLY AT 4PM. Great answer for visitor that had been disappointed the day before yeah!!!

At last we cancelled all our trip at FAMOUS SHERATON HOTEL, and at the same time we checked in into another 4star hotel at senggigi WITHOUT NEED ANY BOOKING and being HANDLED MUCH MUCH and MUCH PROFESIONAL than SHERATON!!!

  • Stayed March 2014, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, April 3, 2014
Dear guests,

Many thanks for sharing your concern with us and we would like to sincerely apologize if your experience at our resort has been so much below your expectation.
When reading your comment, we can feel that you have been very disappointed with some of our associates in handling your reservation, you can ensure that we will seriously investigate in this matter to have a clear understanding on what was the factors that led to this unexpected situation.
Once we will receive full explanation from the associates involved, you can be sure that a prompt corrective action will be implemented at the front office department to avoid a similar case to happen again.
We wish that this unfortunate experience will not alter you to visit us again and we wish that you will give us another opportunity to provide you with a better experience at our resort in a near future.

Warmest regards

Dominique Duvivier
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta,Indonesia
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 31, 2014

I have to commend this hotel on the level of service they try to provide their guests. Nothing is too much trouble. Wifi works reasonably well. Not super fast, but good enough to do work emails and some browsing. The rooms are clean, but dated. Their maintenance isn't the best-there were chips on the bathroom wall, and where they fixed/filled in spots on the wooden floors-it looked splotchy, and they used a different color. Breakfast is nice-they have a juice bar set up, and you can choose from a variety of coffee blends for your morning hit of caffeine. I don't think the overall experience is worth 4 stars because of their rooms, plain and simple. I expect slightly more luxury from a Sheraton, based on my stays in other cities.

Room Tip: If you don't like to walk too far, ask for a room in buildings 2,3 or 4. I stayed in building 6...
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, April 1, 2014
Dear guest,

Many thanks for staying with us recently and we feel sorry that your experience at our resort has been only rated as average and it seems that you have been disappointed mainly by your room condition.

We are aware that most of our rooms start to get some age and we are waiting the schedule for a full renovation program that we expect to start sometime soon. We have just completed 2 mock up rooms and they will prefigure our next room generation with a fresh look and great comfort.

Surely, our hotel condition does not allow us to pretend to be a 5 star hotel however our pricing might somehow reflect it.

Hopefully, once our resort totally refurbished, you will visit us again and this time, you will experience a bmore enjoyable stay with us.

Warmest regards

Dominique Duvivier
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2014

In March my husband,2 young children, my mother and myself had the pleasure of staying at the Sheraton Senggigi Beach Resort in Lombok for 5 nights. It was amazing!
The staff are all so friendly and helpful and are great with the kids, the food was great and my boys were VERY impressed with the chocolate fountain and icecream machine at breakfast!
The spa is so lovely and relaxing and the cost is fantastic compared to other hotel spas I have been to. The pool area is awesome, espically as my boys(6 & 7) could walk around the majority of the pool without it being to deep and the deeper section had a rope so you knew it was deep. The pool slide coming out of the head was a winner too! A must is sitting by the beach in their beautiful lounges at Happy Hour watching the sun go down! The location was perfect too. We had such a great experience we have rebooked with friends for May!

Room Tip: Ground floor ocean view rooms have the best view.
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, April 1, 2014
Dear guests,

We are delighted to read that you have enjoyed so much your recent stay with us and we feel sincerely pleased that you have rebooked for another visit to Lombok in May…
Seems like the boys have apprciated our breakfast and pool facilities.
We are currently working on upgrading our children activities and facilities, hopefully by May, that will be settled for even more fun for the 2 boys!
We look forward to your next visit and you can ensure that you will be all the most welcome back to Sheraton Senggigi.

Warmest regards

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 30, 2014

Beautiful place.. Great swimming pool, nice view, awesome sunset bar... Food was superb... Fun place to be away from the traffic.... Must visit if you travel to Bali.... Well maintained property and value for money place....

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, April 1, 2014
Dear guest,

Thank you for your kind review on Tripdvisor , we are pleased that your overall satisfaction reached your expected level.
May another trip brings you to Lombok, you will be most welcome back to Sheraton Senggigi

Warmest regards

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 29, 2014

We have stayed at the Senggigi Sheraton on occasion since 2006 and found it to be adequate for our business needs. Always a good breakfast, rooms okay. Grounds well maintained. Price reasonable.

Had several trips this month (March 2014) and found the Senggigi Sheraton to be "same same but different".

From arrival to departure, the ambiance and level of service has improved greatly, although it wasn't too shabby before.

Will definitely stay again.

Room Tip: All room locations are fine with easy access to reception, pool, restaurants, bars (the beach bar is...
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, April 1, 2014
Dear guests,

Many thanks for sharing with us your lovely comment about your previous experiences at our resort and we are very pleased to read that you noticed some improvements in our ambiance and service delivery, the entire team will definitively appreciate.

We are delighted to know that may you return to Lombok, you would stay again with us and we will be sincerely pleased to welcome you back at anytime.

Warmest regards

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2014

having just returned from 6 days at sheraton senggigi beach resort in lombok staying in a ground floor poolside room we must say we were extremely happy with the accommodation , the service ,and the breakfast .Having read some of the negative comments regarding this hotel we wonder if we were staying at the same place as the other travelers .??? The hotel may be old but it was well kept ,our room was excellent ,cleaned & clean linen every day ,the grounds & pool area are beautiful,the staff were so friendly ,the breakfast supplied was excellent ,We would have no hesitation in returning to this hotel when we return to lombok .

Room Tip: we had A ground floor pool side room .
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, March 31, 2014
Dear guests,

Many thanks for posting a review on tripadvisor to express your experience at our resort, we are pleased that you have been happy with your stay.
Your lovely comments will be surely very appreciated by our team especially our Chefs and Housekeepers.
We wish that Lombok will be again in your travel plan and it will be our real pleasure to welcome you back at Sheraton Senggigi.

Warmest regards

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Senggigi Beach Resort

Address: Jalan Raya Senggigi Km. 8, Senggigi, Lombok 83355, Indonesia
Phone Number:
Location: Indonesia > West Nusa Tenggara > Lombok > Senggigi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Senggigi
#8 Family Hotel in Senggigi
#8 On the Beach Hotel in Senggigi
#8 Romantic Hotel in Senggigi
#9 Luxury Hotel in Senggigi
#10 Spa Hotel in Senggigi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Senggigi Beach Resort 4.5*
Number of rooms: 154
Official Description (provided by the hotel):
Sheraton Senggigi Beach Resort, an idyllic tropical retreat in Lombok. Enjoy a comfortable getaway amidst plentiful sun, sand and surf. Ideally located on Senggigi Beach, the lush western coast of Lombok, the resort is just a short walking distance of the town’s shops, restaurant, bars and merely 75-minutes drive from Lombok International Airport.Feel the warmth of Sheraton at your perfect tropical escape at the Sheraton Senggigi Beach Resort. ... more   less 
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Also Known As:
Sheraton Senggigi Beach Hotel Senggigi
Sheraton Mataram
Mataram Sheraton
Sheraton Lombok
Sheraton Senggigi Beach Resort Lombok

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