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“Peaceful and relaxing - good value for money” 4 of 5 stars
Review of Sheraton Senggigi Beach Resort

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Sheraton Senggigi Beach Resort
4.5 of 5 Resort   |   Jalan Raya Senggigi Km. 8, Senggigi, Lombok 83355, Indonesia   |  
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Ranked #10 of 23 Hotels in Senggigi
Perth, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“Peaceful and relaxing - good value for money”
4 of 5 stars Reviewed January 21, 2014

A little slice of heaven. My teenage daughter and I just stayed for 7 nights in a Deluxe Seaside room and loved it. The staff are so friendly and helpful - even delivering us a DVD player at no charge when there wasn't one in our room (apparently only the suites have DVD players). We loved the Aqua Gym sessions in the morning - watching the pool staff dance to "I've Got a Hangover" every day was a highlight :-) The breakfast buffet was awesome despite the "beef bacon" which was just weird (though I am guessing necessary for religious reasons) - they even have a chocolate fountain and a blender to make your own smoothies. I enjoyed a different treatment at the spa each day (you can't beat being massaged while listening to the ocean just feet away) which were reasonably priced.

We ate in the sunset bar quite a few times as the location and view at sunset was amazing - and they catered well for vegetarians. The rooms were nice and clean but do need a revamp as they look a bit dated and they definitely need more pool beds - it was hard to get one on most days. I would recommend this hotel for those people who want to relax and not have to listen to drunken Aussies at the pool bar at all hours of the day. Lombok is still mostly unspoiled compared to Bali (though how much longer it will stay this way, who knows) and not a Rhonda singlet in sight!! Will definitely be back.

Room Tip: Join the SPG program beforehand - it's free and gets you one of the rooms with a view of both th...
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, January 22, 2014
Dear guests,

We are delighted that your 7 nights stay at our resort has been so enjoyable and thank you for sharing your nice experience with us on Tripadvisor.
The full team will certainly appreciate your lovely comment about their friendliness and helpfulness, we believe that they have contributed massively in making your stay so pleasant.
Alike many other guests, you have enjoyed our buffet breakfast, the full chef team will be definitively happy with your lovely words. As you mentioned, we do not serve any pork in our resort as a commitment to show our respect for our local religious community.
Once again, many thanks for visiting us and we look forward to your next trip to Lombok and to welcome you back at Sheraton Senggigi.

Warmest regards

Dominique Duvivier
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (290)
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English first
Dubai, United Arab Emirates
Top Contributor
76 reviews 76 reviews
50 hotel reviews
Reviews in 35 cities Reviews in 35 cities
329 helpful votes 329 helpful votes
4 of 5 stars Reviewed January 20, 2014 via mobile

Not a new hotel but still a decent one. Rooms are big enough but a bit dated.

Food - breakfast is nice but for lunch and dinner I opted to go out as better restaurants are awailable within a few minutes walk.

Only downfall, there is no non-smoking area at the pool. Very annoying having cigar smoking guests near you. Sun beds with umbrellas are limited so one can not just go off and find alternative. Also, too many cigarette buts around the pool/beach site.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, January 22, 2014
Dear guest,
Many thanks for staying with us on your recent visit to Lombok and we hope that your overall experience at our resort has been rather enjoyable.

We feel sorry if you had such an inconvenient time at our pool due to a bothersome cigar smoke, we understand that it can be disturbing however in Indonesia, unlike many other neighboring countries, there are yet no rules about smoking in public places.

Hopefully this experience will not refrain you to visit us again and we will be pleased to welcome you back at any time in the future.

Warmest regards.

Dominique Duvivier
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Top Contributor
74 reviews 74 reviews
44 hotel reviews
Reviews in 46 cities Reviews in 46 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 18, 2014

If going to Senggigi and you have a $100/night to spend, you need to check out this place. When I travel, I hate to stay at chain hotels. I was seriously looking to stay at the other places on tripadvisor, I am so happy that I picked the Sheraton. Most of the other top hotels are up a hill further from town. I liked being closer to town, since it's right next to some good restaurants on the beach, mini mart for snacks and drinks, ATMs, and motorcycle rental. Even though it's closer to town, it has a nice private feel. Very peaceful. It also has a scuba place on the premise. Check out! We paid $50 for two people for a snorkeling trip to the Gilis. We were the only ones on the boat during that day.

The room is nice. Our room was right across from the gym. It's a very nice gym. Our room also had a nice sitting area outside.

The property is gorgeous. I love the pool. The wifi is good- even on the beach.

I think that my favorite part was breakfast. If you want it, it's probably there. They even have a juicer! You can pick up a whole coconut to drink. I loved the food sculptures that they made. It's also nice to eat your lovely breakfast while looking at the ocean.

By the way, they have a sea turtle sanctuary. You can pay a donation to release a sea turtle if you are into that.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, January 20, 2014
Dear guest,

We are pleased that you picked up our resort for your recent visit to Lombok and did have a nice experience with us.
Thank you for praising so much our resort service and facilities and great that you have enjoyed our buffet breakfast, it is so important to start the day on a good note!
Hopefully you will be tempted soon to visit Lombok again and it will be our real pleasure to welcome you back.

Warmest regards

Dominique Duvivier
General manager
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Chennai, India
Top Contributor
54 reviews 54 reviews
39 hotel reviews
Reviews in 35 cities Reviews in 35 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed January 18, 2014

The hotel is not on beach but offers a very nice view of ocean. Its nice climb from main road. Located in area with many restuarnats near by.Ther hotel meets Sheraton standard and service is good. Since there are not many global chains in Lombok, this is safe bet Lombok. Enjoy the sunset from resort which is awesome. Rent and car and enjoy the strech alomg the ocean. clean rooms and helpful staff.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, January 20, 2014
Dear guests,

Many thanks for posting a review on Tripadvisor to express your recent experience at our resort which was apparently rather successful.

The hotel is not directly on the beach like you could find in Maldives, in Indonesia you must observe a certain distance from the sea for some security reasons however like you mentioned, all our rooms are facing the ocean allowing generally a nice view.

Hopefully our lovely island will be again in your travel plan in a near future and we will be delighted to welcome you back at Sheraton Senggigi.

Warmest Regards

Dominique Duvivier
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 17, 2014

Although larger than our usual accommodation, the Sheraton Senggigi Beach Resort was the perfect venue for our much needed rest and recuperation from a very busy previous few months. The service was excellent on every occasion, the food was a treat and beautifully prepared in every one of the many venues. Breakfast in particular was the best start to a day you could hope for. The room was always immaculately cleaned and every request was met with perfect delivery and care.
We can not wait to return to Sheraton Senggigi to meet the many friends we made and to enjoy the personalised and warm hospitality.

Room Tip: Rooms looking over the immaculately groomed gardens to the beach are all superb.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, January 20, 2014
Dear guests,

Many thanks for your lovely review following your recent stay at our resort and we are pleased that you have rather enjoyed your overall experience.

We are delighted that the team has delivered you with a great service and the happiest employees will be the chefs, it is certainly very challenging to fulfill all customers taste however your comment on our food quality is really encouraging and will boost our motivation to keep improving ourselves in this field.

Hopefully your plan to visit again your numerous friends here will be coming soon and it will be an authentic pleasure for us to welcome you back at Sheraton Senggigi.

Warmest regards

Dominique Duvivier
General manager
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australia
1 review
5 of 5 stars Reviewed January 10, 2014

We stayed in the beachfront villas with a private pool over the Christmas period....the villa was absolutely stunning absolute luxury and more than what we had expected!! The villas were situated away from the hotel quite a distance, which was a pain but also offered excellent privacy. They opened right onto the beach which was excellent as we also travelled with small children. We found the staff excellent and very friendly and helpful. The gardens were beautiful and the children had a blast in the main pool. I would highly recommend the villas and the Sheraton hotel it was a pleasant experience. Thank you :-)

Room Tip: If travelling with the family I would recommend the privates villas.
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, January 14, 2014
Dear guests,
Many thanks for staying with us during Christmas period and we are very pleased that your experience with us has been enjoyable.
To stay in one of our two private pool two bedrooms villa is certainly a great choice, these villas are every spacious and usually provide our guests a high level of satisfaction.
A special thanks for mentioning our friendly and helpful staff, it will be very appreciated by the full team.
Hopefully we will have the pleasure to welcome you back in a not distant future.

Warmest Regards

Dominique Duvivier
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogor, West Java
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 10, 2014 via mobile

The highlight of our stay for 2 nights in Sheraton were: sunset swimming and played water volley with family was a great time and the best thing was the spa! I had sasak massage by Mbak Ida.She is a very good therapist. The hotel location is very close to many good restaurant and also art market.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, January 13, 2014
Dear guest,

Many thanks for staying with us recently and we are pleased that your experience at our resort has been rather enjoyable.
We are delighted that your Spa treatment provided by our therapist Ida was good and she will certainly appreciate that you mentioned her personally.
We wish that you will visit us again and it will be our pleasure to welcoming you and your family back in a near future

Warmest Regards

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Senggigi Beach Resort

Address: Jalan Raya Senggigi Km. 8, Senggigi, Lombok 83355, Indonesia
Phone Number:
Location: Indonesia > West Nusa Tenggara > Lombok > Senggigi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Senggigi
#8 Romantic Hotel in Senggigi
#8 Family Hotel in Senggigi
#8 On the Beach Hotel in Senggigi
#9 Luxury Hotel in Senggigi
#10 Spa Hotel in Senggigi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Senggigi Beach Resort 4.5*
Number of rooms: 154
Official Description (provided by the hotel):
Sheraton Senggigi Beach Resort, an idyllic tropical retreat in Lombok. Enjoy a comfortable getaway amidst plentiful sun, sand and surf. Ideally located on Senggigi Beach, the lush western coast of Lombok, the resort is just a short walking distance of the town’s shops, restaurant, bars and merely 75-minutes drive from Lombok International Airport.Feel the warmth of Sheraton at your perfect tropical escape at the Sheraton Senggigi Beach Resort. ... more   less 
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Also Known As:
Sheraton Senggigi Beach Hotel Senggigi
Sheraton Mataram
Mataram Sheraton
Sheraton Lombok
Sheraton Senggigi Beach Resort Lombok

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