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“nice and relaxing” 4 of 5 stars
Review of Sheraton Senggigi Beach Resort

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Sheraton Senggigi Beach Resort
4.5 of 5 Resort   |   Jalan Raya Senggigi Km. 8, Senggigi, Lombok 83355, Indonesia   |  
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Ranked #10 of 23 Hotels in Senggigi
Renmark, Australia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“nice and relaxing”
4 of 5 stars Reviewed October 2, 2013

We stayed for a week in sept 2013 with our 3 kids aged 14,12,10. we had 2 rooms on the 3rd floor with beautiful views of the pool and ocean. The pool was amazing and the kids spent a lot of time in it. The breakfast was nice, especially the banana pancakes, the kids loved the soft serve icecream and chocolate fountain. The resort is so close to some fantastic restaurants, so we ate out alot for dinner.The staff are friendly and helpful. the spa was nice. would stay here again if we go to lombok again.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, October 5, 2013
Dear guests,
Many thanks for posting a review on tripadvisor and we are very glad that your experience with us has been rather pleasant.
Great to hear that the 3 kids apparently have enjoyed the pool and the breakfast, they might love to come back…:>
Our staff will appreciate your good comment about their friendliness and helpfulness and hopefully, you will plan another trip to Lombok soon and enjoy another stay with us.

Warmest regards

Dominique Duvivier
General manager
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1,074 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (285)
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English first
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 2, 2013

We stayed at the Sheraton Lombok with our two children in September 2013. We had a fantastic week stay and highly recommend this hotel. The hotel breakfasts were amazing (the kids especially loved the chocolate fountain!) and the pool with the slide provided hours of entertainment for our children. The staff were very friendly and helpful. Special thanks to Nana at the front desk for helping us organise a change of flights. The rooms are getting a bit dated, but this did not bother us at all as they are clean and well maintained. The gardens of the hotel are stunning. We had a relaxing break and would highly recommend this hotel.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, October 5, 2013
Dear guests,
Many thanks for staying with us on last September with your two children and we are really pleased that you had a fantastic week at our resort.
The kitchen team will appreciate your feedback in regards to the breakfast buffet, they put many efforts every day to set it up with quite an abundant array of food.
We are particularly pleased that you mentioned our friendly staff and you can ensure that Nana, our Guest Relation Officer, will be totally delighted to received such guest recognition.
We are grateful to you for highly recommending our resort and we will be always happy to welcome you back at Sheraton Senggigi.

Warmest regards

Dominique Duvivier
General Manager
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london
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 1, 2013

Unless this is the first review you have read, you will already be aware that the decor in the rooms is a bit dated... It's great quality, but a little bit past its best... however that really is reflected in the price. Our room was clean, the bed was really comfortable - fantastic shower, quick room service.

The rest of the hotel was fantastic - a well maintained private beach (no hawkers - that is a real plus!), fantastic pool, super friendly staff who knew my name after the first day, the food was surprisingly good in the bar, restaurant was even better and the themed buffet nights were superb . Buffet breakfast was the best I have ever seen - well worth the journey!

The hotel also has a travel desk who can arrange tours around Lombok. They are more expensive than you would pay in town, but in a nice private car, with knowledgeable drivers - so well worth the premium over a bus tour!

My Wife loved the hotel spa, expensive for Lombok, but very reasonable to my mind. I loved the bar - all was good!

If I was to be critical I would point out that on a quite a few nights and a few lunchtimes, the main restaurant by the pool was closed for private functions.
Also mildly irritating, there is a Sheraton lounge in the airport, which apparently we should have been given a card to get into, but we weren't - not the end of the earth!

Room Tip: SPG members get the best block - you might want the top floor for less passing noise from the other...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, October 5, 2013
Dear guests,
Many thanks for your lovely review on Tripadvisor following your recent experience at our resort.
We are pleased that your stay has been rather pleasant and we like to hear that you found the team super friendly..
The kitchen team will appreciate your comment in regards to the food quality, great motivation for them to keep focusing on quality improvement…
Very sorry if you encountered some closing at the pool restaurant. We hold sometime small functions at this venue and when it happens, we normally set up our new terrace at Sunset Bar for our other guests.
We wish that Lombok will be again in your travel plan in a near future and we will be delighted to welcome you back at Sheraton Senggigi.

Warmest regards

Dominique Duvivier
General manager
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Perth, Australia
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 28, 2013

Clean tidy secure great view of private beach , just had one night here which was good as beach is only ok, staff and food are great. Top spot if you want to laze by a large pool next to beach rooms are showing some wear and tear hotel has been here for a while! Kuta is a better spot although more remote.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, October 1, 2013
Dear Guest,

Many thanks for posting a review on tripadvisor and we are pleased that overall, your experience with us has been rather enjoyable.
We are delighted that you have appreciated our staff service as well as our food quality.
We wish that Lombok will attract you again in the future and we will be pleased to welcome you back for hopefully a longer stay at our resort.

Warmest regards

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thornton Cleveleys, United Kingdom
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 23, 2013

Really great setting with a superb pool. Right on the beach and you can walk out of the grounds to some local beach cafes and bars. A highlight was the hotel spa..... Definitely worth paying extra to use this facility and not the open ones on the beach. Gorgeous with lovely ginger tea before and after. Terrific breakfast buffet, everything you could think of including a juicer to juice your own fruit, fresh coconuts and even pancakes, ice cream and chocolate fountain beside European and Asian traditionals. Bedroom was a little tired but overall it was great

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, September 25, 2013
Dear guests,
Many thanks for sharing your experience following your recent stay with us..
We are delighted that you have appreciated our setting and thank you for mentioning our spa, it is surely memorable to get a treatment directly on the beach side..
You can easily imagine the satisfaction of the kitchen team after reading your comment about the breakfast however our chefs are still working on some improvement…
We wish that you will recommend our resort and we will be delighted to welcome you back anytime you visit our lovely island.

Warmest regards

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 23, 2013 via mobile

I like the stay here in the amazing placebut not tthe service and the quality of the hotel. The Hotel don't show me consistent and 5 star quality. All people here write amazing breakfast.....but here I you get sometimes bread rolls from the day before, no crossaints and no refilling.
The rooms are okay for the age of the hotel but not always clean. On the pool, they make fruit amenities but that's it....nobody offer drinks or ask for ashtray, no lounge music in the back ground.
I hope the management knows to improve the factors here to come back to Sheraton standard and a resort how was it by the opening.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, September 25, 2013
Dear guest,
Thank you for staying with us and on behalf of the full team, we feel sorry to read that you did not enjoy our service and the quality of our hotel.
We will never pretend to offer the same level of service and product that some prestigious 5 star hotels where you might have stayed before however our tariffs could reflect where we stand currently.
We feel again sorry if you did not appreciate our breakfast and only noticed some negatives points, you might understand that it is pretty challenging to display everyday such a pretty range of items all at the top quality..
At pool area, we offer our guests a round of fruit skewers every day, this is a small gesture that generally our guests appreciate.
For your information, we have recently completed a new wooden terrace right on the beach where you can lie down on comfortable bean bags where we display lounge music all day long, it is a pity that you did not try it.
I can ensure you that all reviews are shared with the team and the voice of the guests is definitively the best one to assist us to always improve our service and product and to try to comply the best possible with Sheraton Standards.
Hopefully you will give us another opportunity to better serve you in a near future.

Warmest regards

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
romania
Top Contributor
75 reviews 75 reviews
36 hotel reviews
Reviews in 43 cities Reviews in 43 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed September 22, 2013

we enjoined it very much. we had a standard room, old but big and really clean. the restaurant was very good and the breakfast with local and international food, many possibilities, great service. the pool was big and with poolbar, the beach large and clean, a great sunset. we recommend it from our hart, it's really a good choice.

Room Tip: choose the gound level to be able to go from the room directly to the restaurant,pool or beach.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, September 24, 2013
Dear guests,
Many thanks for posting a review on Tripadvisor following your recent stay with us.
We are delighted that your experience at our resort has been so enjoyable and we are pleased that you recommend us.
From our heart, we wish to welcome you back sometime soon and to deliver you with another pleasant time.

Warmest regards

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Senggigi Beach Resort

Address: Jalan Raya Senggigi Km. 8, Senggigi, Lombok 83355, Indonesia
Phone Number:
Location: Indonesia > West Nusa Tenggara > Lombok > Senggigi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Senggigi
#8 Family Hotel in Senggigi
#8 Romantic Hotel in Senggigi
#8 On the Beach Hotel in Senggigi
#9 Luxury Hotel in Senggigi
#10 Spa Hotel in Senggigi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Senggigi Beach Resort 4.5*
Number of rooms: 154
Official Description (provided by the hotel):
Sheraton Senggigi Beach Resort, an idyllic tropical retreat in Lombok. Enjoy a comfortable getaway amidst plentiful sun, sand and surf. Ideally located on Senggigi Beach, the lush western coast of Lombok, the resort is just a short walking distance of the town’s shops, restaurant, bars and merely 75-minutes drive from Lombok International Airport.Feel the warmth of Sheraton at your perfect tropical escape at the Sheraton Senggigi Beach Resort. ... more   less 
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Also Known As:
Sheraton Senggigi Beach Hotel Senggigi
Sheraton Mataram
Mataram Sheraton
Sheraton Lombok
Sheraton Senggigi Beach Resort Lombok

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