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“We had a very relaxing time in Sheraton Lombok” 4 of 5 stars
Review of Sheraton Senggigi Beach Resort

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Sheraton Senggigi Beach Resort
4.5 of 5 Resort   |   Jalan Raya Senggigi Km. 8, Senggigi, Lombok 83355, Indonesia   |  
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Ranked #10 of 23 Hotels in Senggigi
Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
“We had a very relaxing time in Sheraton Lombok”
4 of 5 stars Reviewed September 19, 2013

Beautiful landscape, swaying palms in the cool breeze. Spent 4 wonderful and relaxing nights and fully recharged. Great courteous staff, always smiling and waiting to help at a moments notice. Will definitely revisit but after they have carried out major wood structure repairs and refurnished the rooms, which require immediate attention. Nevertheless, it was a wonderful experience truly enjoyed by the entire family.

Room Tip: Stay away from block 2, needs repairs.
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, September 22, 2013
Dear guests,

We are pleased that your entire family has truly enjoyed their experience at our resort following your 4 nights with us.
A special thanks for your nice comment about our staff, it is always such a pleasant feeling to read a praise about our great team here.
Hopefully some major refurbishment will be scheduled soon for our resort and once completed we are confident that you will enjoy even better your next stay with us.

Looking forward to welcoming you again some time soon.


Warmest regards

Dominique Duvivier
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,074 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (285)
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 19, 2013 via mobile

We have just stayed in the Sheraton Senggigi Beach Resort and found the beach side location wonderful.The hotel is excellent value for money offering great setting ,food,helpful staff and a wonderful pool and private beach.It is set in landscaped gardens with sea views and feels very luxurious for the rate we paid.We used room service which was very good and reasonably priced .There were spa services available and organised activities if you wanted them ,we just wanted to relax after a busy couple of weeks and with its infinity pool and beach setting that's what we did. Great place and great hotel would definitely stay there again and recommend to friends

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, September 22, 2013
Dear guests,

Many thanks for posting a review so positive on tripadvisor following your recent experience at our resort.
We are pleased that you have appreciated so much our facilities, landscape and most particularly the staff who has contributed largely to make your stay so enjoyable.
We are grateful to you to recommend us to your friends and hopefully you will visit Lombok again in the future and stay again at Sheraton Senggigi.

Warmest regards

Dominique Duvivier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Top Contributor
61 reviews 61 reviews
38 hotel reviews
Reviews in 32 cities Reviews in 32 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed September 18, 2013

We stayed here for 5 days to celebrate our anniversary & husband's birthday. When check-in we found out our room was upgraded. We were very happy. Although the check-in time was 3pm our room was ready by 12pm. What a great start to our holiday. In the room, we found a fruit basket & congratulatory cake on the coffee table. We also received a handwritten welcome note from the GM which was a lovely gesture.

Our room was spacious, comfortable & clean. The age of the resort didn't bother us because it was nicely maintained. Honestly, we didn't notice it. We've seen poorly kept resort elsewhere which is much younger than this resort. The resort has good facilities, 24 hours gym, beautiful pools, spa, etc... Food were good. We pretty much dined in the resort & went out couple times to restaurant nearby. We had a lovely romantic dinner by the beach. What a memorable night. Staffs were superb. They were very friendly & helpful.

If you wish to visit Gili Island, it's advisable to book transport from the resort. The driver will recommend a decent boat operator from the jetty. Please hire a private boat if you can afford it because this is faster (10 min) & probably safer since you don't have to squeeze in with so many people in the boat. Make sure the boat operator has life jacket too. The current & wind can be quite strong.

We definitely will return to Lombok. We prefer Lombok than Bali because it's quiet & relaxing.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, September 22, 2013
Dear guests,

We are pleased that you have enjoyed your experience at our resort and we are thankful to you for such great input about our service and product.
We are delighted that you found our staff friendly and helpful, this is always the favorite comment that we like to receive from our valuable guests.
Great that you prefer Lombok to Bali and hopefully we will have the pleasure to welcome you back in a near future.

Warmest regards

Dominique Duvivier
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 16, 2013

We spent 6 nights at the Sheraton with 2 other couples. Absolutely loved it! We stayed in building 4 on level 3 and enjoyed lovely views of the gardens, beach and pool area. The hotel has what I call " old world charm"- with beautiful dark polished floorboards and dark wood frames around the French doors leading onto the balcony. We enjoyed a large comfortable bed- the bathroom was clean but could use an update to freshen it up.
The staff were friendly and helpful at all times. The breakfast was one of the best we have enjoyed in a hotel. The range and quality was exceptional.
The amazing pool area and private beach made for total relaxation. Many good restaurants within walking distance. Can't wait to go again!

Room Tip: Level 3 for the lovely views.
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, September 18, 2013
Dear guests,

We are pleased that you and your friends have enjoyed your experience at our resort.
Many thanks for mentioning our friendly and helpful staff, we always appreciate such comment.
The breakfast seems to make most of our guests satisfied, we are grateful to the kitchen team for making extra effort in providing such nice morning display.
We cannot wait as well to welcome you back and we expect it to be in a near future

Warmest regards

Dominique Duvivier
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 12, 2013

We stayed 2 weeks in this hotel. Our room was fairly spacious with a terrace on the ground floor. The bed was comfy and there was a desk, a flat screen TV and plenty of storage space. My only complaint was the decor. It was a bit old-fashioned for my taste (obvious because the hotel is 22 years old) and maybe adding lighter wood colors in the room would help, as well as the addition of the bathtub. The food was really good, especially the breakfast buffet, with HUGE choices from around the world. Lunch and dinner were also tasty but choice got a bit limited after 2 weeks. Luckily, this hotel is in a wonderful location, on its own private beach with plenty of beachside restaurants and shops right next to the hotel.

Tip: Try DeQuake and Lotus Bay view restaurants, they are just along the beach from the hotel and they both have delicious food and a nice ambiance.

The pool and grounds are nicely designed and very spacious with a waterslide in the middle of the pool and a stage where a cultural dance show is held on certain nights.
The staff are all very friendly and do their best to brighten your day. They are always very cheery and smiley.

Would definitely recommend.

Room Tip: Try to take a room on the ground floor, they are no elevators in the hotel.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, September 16, 2013
Dear guests,
Thank you for staying 2 weeks with us and we are pleased that your experience has been that at your expectation level.
We are sorry if you did not like the design of our rooms, it is rather rustic and might not match with everybody’s taste. Hopefully some renovation will come soon and no doubt that our new generation rooms will be more in the trend.
We are delighted to receive praise on the food quality, the kitchen team will surely appreciate and we are grateful to you to mention our friendly staff, they have undoubtedly contributed a lot in making your stay so enjoyable.
Thank you for recommending us and we wish that Lombok will be again in your travel plan sometime soon and we will be very pleased to welcome you back.

Warmest regards

Dominique Duvivier
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 6, 2013

We stayed 5 nights in this hotel. The standard room was nice, with an enjoyable garden deck. The room was quiet, clean with air conditioned and small bottles of water available for free. The hotel offers the most beautiful and peacefull beach of Sengiggi. The staff was helpful and friendly. The breakfast buffet was very good and of a great variety of choices, as well as occidental or Indonesian taste. The pool is as big as we would expect to make some laps. Except the restaurant that we tried once for dinner and which was not good at all and very expensive, we enjoyed our time in Sheraton hotel.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, September 11, 2013
Dear guests,
Many thanks for your recent visit and we are pleased that your 5 nights stay with us have been a good experience.
We are pleased that you have appreciated our friendly and helpful staff and the kitchen team will appreciate your comment about the breakfast. Nevertheless, we are sorry if your dinner experience has not been at your expectation level and the chefs are still working on enhancing the food quality and selection on our lunch and dinner offer. Soon an experienced Pastry Chef will be joining us and will bring surely a higher desert standard.
Once again , many thanks for your nice inputs and hopefully we will have the pleasure to welcome you again in a near future.

Warmest regards

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 5, 2013

This was our first visit to Lombok (5 nights Aug 2013) and we loved it! The weather was perfect each day and no humidity. I was nervous about staying at the Sheraton after reading the other reviews, however we really enjoyed our stay.

ROOM - the room was fine. We were on the 2nd floor in Block 3. The room itself was basic, but clean. We had a view of the pool and beach from the balcony. It was lovely to chill out on the balcony in the evening. Didn't notice any mosquitoes.

HOTEL - Pool was the highlight for our 6 year old, esp the water slide. We all enjoyed the pool actually. Free ice cream was brought out for the kids after lunch and fruit kebabs passed around later in the afternoon. Water was clean and it was very peaceful and relaxing around the pool. Staff very friendly and smiley.

RESTAURANTS - enjoyed the Sunset Bar and took advantage of the happy hour specials EVERY night. Food there was also good. Nice for snacking and lunchtime. For dinner we would walk down the beach and try the next door restaurants. DeQuake had great ambience and food. Lotus Bayview has good wood fired pizzas. Reserve a table on the beach ahead of time. Always packed when we walked by. Coco Loco was fine too.

BEACH - was pretty clean right in front of the Sheraton. If you walk down the beach, you do notice the trash and the beach sellers will hassle you. We chartered a boat to the Gili islands for 750,000 Rupiah. It was just 3 of us and we left at 9am, stopped at all 3 Gili islands and then returned back to the Sheraton Beach by 5pm. Just negotiated with the boats on the beach. The ride there was very relaxing, took about 1 hour. The ride back took longer, waves much choppier and we were soaked. Would recommend taking a taxi to Bangsal and then taking the public boat there. Boat ride will be much shorter (50,0000 rupiah round trip for the boat ride).

Taxi from the airport - we went to the prepaid taxi counter on arrival and they quoted 450,000 rupiah to get to the Sheraton. The hotel offers a taxi to the airport for 300,000 rupiah. Book that instead. Money changer walking distance from hotel if you need it. Art market and convenience store close by for souvenirs and snacks.

Hope to return again one day!

Room Tip: Block 3, 4 or 5 to get away from main road noise.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, September 11, 2013
Dear guests,

Thank you very much for having taken the time to post your review on tripadvisor following your recent stay at our resort.
We are pleased that you have loved our pretty island and particularly your experience with us.
Thank you for giving a nice description of our hotel facilities and to praise our friendly and smiling staff, they will surely appreciate it.
We do hope also that you will return again to Lombok and to enjoy another pleasant stay at Sheraton Senggigi.
Looking forward to your next visit.

Warmest regards

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Senggigi Beach Resort

Address: Jalan Raya Senggigi Km. 8, Senggigi, Lombok 83355, Indonesia
Phone Number:
Location: Indonesia > West Nusa Tenggara > Lombok > Senggigi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Senggigi
#8 On the Beach Hotel in Senggigi
#8 Romantic Hotel in Senggigi
#8 Family Hotel in Senggigi
#9 Luxury Hotel in Senggigi
#10 Spa Hotel in Senggigi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Senggigi Beach Resort 4.5*
Number of rooms: 154
Official Description (provided by the hotel):
Sheraton Senggigi Beach Resort, an idyllic tropical retreat in Lombok. Enjoy a comfortable getaway amidst plentiful sun, sand and surf. Ideally located on Senggigi Beach, the lush western coast of Lombok, the resort is just a short walking distance of the town’s shops, restaurant, bars and merely 75-minutes drive from Lombok International Airport.Feel the warmth of Sheraton at your perfect tropical escape at the Sheraton Senggigi Beach Resort. ... more   less 
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Also Known As:
Sheraton Senggigi Beach Hotel Senggigi
Sheraton Mataram
Mataram Sheraton
Sheraton Lombok
Sheraton Senggigi Beach Resort Lombok

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