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“heaven on earth” 5 of 5 stars
Review of Kebun Villas & Resort

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Kebun Villas & Resort
4.0 of 5 Hotel   |   Jalan Senggigi Km 8 | Senggigi Beach, Senggigi, Lombok 83355, Indonesia   |  
Hotel amenities
Ranked #11 of 23 Hotels in Senggigi
1 review
“heaven on earth”
5 of 5 stars Reviewed April 25, 2014 via mobile

By trade i am a sales director so for me service and people skills go a very long way... landing in lombok after a 14hour travel from new zealand i got to the airport and outside awaited a chirpy friendly driver! he grabbed my suitcases and immediately seated me in this luxery van which had the best air con yet!!!! i really felt safe and knew immediately that i made the right choice! got to the resort and first thing they did was greet and smile to us. they gave us refreshments and showed me and my friends around... i could not believe how professional this place was they truely knew how to treat guests the first impression confirmed it all!! i stayed three nights and the words to describe this place is heaven on earth! so beautiful... your own pool... amazing service... affordable restaurant food!! i highly reccomend the fat boy burger it was so good... overall i will be returning to kebun again and i will be spreading the word because being in sales i truely stand by acknowledging the good crowds! id like to thank the team at kebun and overall want to rate them a 10out of 10

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kebun88, Manager at Kebun Villas & Resort, responded to this review, April 25, 2014
Dear Gotflo,

Thank you very much for writing such a kind review of our Garden Home. The managers and service staff here were all smiles as they read your every kind word on our facilities and services here. To know that those words were written by someone who is from the service industry makes it all the more motivating and encouraging for us.

On behalf of The Kebun Family, we will certainly be looking forward to hosting you again in your next trip to Lombok.

Cheers!
Kebun Villas & Resort
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371 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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  • Dutch first
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English first
Chiang Mai, Thailand
Top Contributor
58 reviews 58 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed April 24, 2014 via mobile

We stayed here for 4 nights after trekking up Mt. Rinjani and were satisfied with our experience.

Pros:
-Greeted with a drink and homemade jellies.
-Nice pool viee rooms with a balcony.
-Lovely bed.
-Good location 10 mins walk from many restaurants.
-Decent buffet breakfast.
-Free DVD hire.

Cons:
-Service can be haphazard and slow: our room service plates were not collected from oir balcony for more than a day, and we had to wait nearly 90 mins to be served lunch at the pool.
-The shower was never hot for more than 5 minutes and half of the time we only had cold showers.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kebun88, Manager at Kebun Villas & Resort, responded to this review, April 25, 2014
Dear K-star,

Thank you for your objective review of our Garden Home. We really appreciate your listing out of the pros and cons of our services and facilities here. They will most certainly serve to help us in improving on The Kebun Experience overall.

We are very happy to see that you appreciated our breakfast, pool access, welcome drink & jellies, location and DVD library. With regards to the lapses in service from our F&B department which ended up in the late clearing of used plates from your room and slow service, we find such mistakes inexcusable and will be taking this up with our F&B team to ensure that such lapses will be avoided in the future.

That said, thank you for your positive review of our Garden Home and we will definitely be looking forward to hosting you again in your future trips to the beautiful island of Lombok.

Cheers!
Kebun Villas & Resort
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Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed April 21, 2014

We managed to book this place pretty last minute. We arrived in Bali from Auckland on Monday. And Kebun booked for us the quickest tickets we could get from Bali to Lombok. However, there was some delays on the plane arrival in Lombok. Despite being 2 hours later than schedule, their driver was still happily waiting at the airport for us. (Given these time and day, people like that are pretty hard to find being patient and still happy accepting us late despite being late)

Upon arrival at Kebun, (it's about an hours drive, and we`re all extremely tired) this was around 10pm in the evening. Their staff was friendly and polite and we were warmly welcomed by their staff. They even provided us with a nice cool drinks as the weather was relatively warm, everything was carried for us to our rooms. Their staff ensured that everything was in our room and we were happily settled down.

The next morning, when we woke up, we were happily greeted by the lovely scenery and landscape of this resort. Breakfast was great, and the menu has a huge range which spoilts you for choice! :)

We even had the opportunity to check out the private pools in the private Villas. (This is one location for couples if you`re on your honey moon or would want to propose for or something). I would call it a Love Cave if you ask me. Private pool, Big bed, awesome toilet. You get where my drift is coming from what this room can bring you or provide the rest of the night with. ;)

Overall, i enjoyed my stay, and definitely would be returning to this place for another long awaited rest and holiday!

Room Tip: Make sure you check out the Villas, the private pool is great for families and definitely couples. O...
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  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kebun88, Manager at Kebun Villas & Resort, responded to this review, April 22, 2014
Dear DJ Tok,

Thank you for writing such a humorous and entertaining review of Kebun Villas & Resort. We all had a good laugh as we read your very suggestive description of the "Love Cave". We are also very relieved and flattered to know that we managed to meet up to your expectations in terms of our service during your airport transfer and check in process. Here, it is important to us that we maintain a good level of service in hosting the distinguished guests in our Garden Home.

That said, we will be looking forward to having you over again in your future travels to Lombok.

Cheers!
Kebun Villas & Resort
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Bratislava, Slovakia
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 21, 2014

First time in Lobok, reading many reviews i think my best choice...being in many asian places this is def place to return...great value for money payed, friendly stuff, good meals, decents prices..BUT the pool takes it all, probably 100 m long overlooking the tropical forest gives you total mind relax, no rush/annoying...def much better than Sheraton /"5star"/ double expensive down the road/ only go there for seafood eve buffet/
Stayed in Dahl 7&11 both wifi good accesible, only "problem" is the water staying if u shower longer but not an issue for us...

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kebun88, Manager at Kebun Villas & Resort, responded to this review, April 22, 2014
Dear Martin,

Thank you for writing such a kind review of Kebun Villas & Resort. We are very happy and motivated to know that you appreciated the service, food, facilities and 75m infinity pool in our Garden Home and will be looking forward to hosting you again in your future travels to Lombok.

Cheers!
Kebun Villas & Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lombok, Indonesia
Top Contributor
118 reviews 118 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed April 18, 2014

We were upgraded to villas which is a good surprise. The room is huge, each villa has separate bed room and living room. Very comfortable as both room has it's own huge TV. The living room has 4 chairs of dining table, a working desk with no pen, only pencil, a mini bar with limited choices of drink, no chocolate or nuts. A dvd player with empty disc box. The comfy bed room has huge bath tub with a little hole on the roof top so you can see the sky, It make a bright bath room during day time. All the comb, cotton bud, tooth paste n brush etc is there but no face towel.. huge wardrobe with long table for toiletries.. the pool inside the villa is a compliment however the pool towel is not provided in the room, i found it inconvenient! Room service is closed at 10pm, which is another inconvenience!
The food at restaurant is average, breakfast is very limited even though the hotel is almost full. Location is not too far from the main center of Senggigi, about 10min tops, however the road back is a bit dark and quiet so it is recommended to take taxi if you are back to the hotel after 10pm. It was a great stay as we enjoyed the pool very much, not only the one in the villa but the one outside and the long pool one, however hot that place during day time..

Room Tip: The room in front of the long pool is convenient
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  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kebun88, Manager at Kebun Villas & Resort, responded to this review, April 22, 2014
Dear rk-art,

Thank you for your objective review which describes a positive experience overall. We are especially flattered by your kind words on our public and private facilities.

With regards to the lack of a face towel and pool towel, we apologize for that foul up and we will be vigilant to ensure that such lapses in service will not happen again.

In addressing the issue with the empty DVD box, it is actually a DVD box that is assigned to each and every room for the rental of movies from our DVD library at a refundable deposit of IDR 50.000 from the front desk. This is very clearly stated in all the welcome post cards which we hand out to our guests upon check in.

Next to that, our last order for room service from the restaurant is at 10.30pm instead of 10.00pm daily and we are happy to announce that we have already made peanuts and potato chips available to all our guests from the mini bar.

With all that being said, The Kebun Family is happy to know that you had a positive experience overall and will be looking forward to hosting you again in our Garden Home.

Cheers!
Kebun Villas & Resort
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Singapore, Singapore
2 reviews
5 of 5 stars Reviewed April 16, 2014

came back to lombok and stayed in kebun for a second time but in a large group so we had the 3 bedroom villa. it was unlike any 3 bedroom villa we've seen anywhere else. the pool was HUGE (though nothing beats the main pool that's infamously long), we had a pool table, a garden, all within our massive private castle. the in-room massage was a call away and i must complement the resort staffs who never failed to wear a smile no matter the time of the day.

i was impressed with the buffet breakfast the first time i stayed in kebun, as the menu was different for all 3 days which made a lot of sense for its guests. well, guess what? i had a 4 night stay this time and still didn't have to repeat the same food on all 4 mornings! unfortunately i fell ill towards the end of my stay and was bedridden. there was nothing on the room service menu i could eat or had any appetite for and so they had home cooked porridge specially arranged, totally out of the menu!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kebun88, Manager at Kebun Villas & Resort, responded to this review, April 17, 2014
Dear Peenut,

We were so glad to know that you decided to stay with us a second time around and are relieved to be deserving of a five star review from you again. Your review which is full of praise overall will serve as a strong motivator for The Kebun Family. We are also very sorry to hear that you fell sick towards the end of your trip but are happy to note that you appreciated the good old Indonesian hospitality provided at our Garden Home towards our sick guests.

With that being said, we will certainly be looking forward to hosting you again for a 3rd time in our Garden Home.

Cheers!
Kebun Villas & Resort
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Brisbane, Australia
Top Contributor
61 reviews 61 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed April 15, 2014

Lovely location set back from the hustle and bustle of Senggigi yet easy walking distance to all restaurants and shopping. The property has got 2 nice pools -one near the restaurant and the infinity pool below the rooms. The rooms are pleasant, big and clean with comfortable beds. As others have mentioned a drying rack on the terrace would be good as you are not allowed to hang anything outside and yes the chairs on the private terraces could certainly do with some cushions. Staff has been cheerful , friendly and helpful and overall this hotel has got a peaceful atmosphere.

The restaurant is a bit on the pricey side compared to those in town (as it is with all hotels) but handy if you do not venture out. Breakfast comes in a buffet form which is okay, however fresh juice would be so much better than the toxic looking and very chemical tasting juices on offer.
Free Wifi is offered throughout the property, howeve can very patchy in the infinity pool area or in the rooms. The best spot seemed to be around the pool behind reception and in the breakfast area.

Overall we had a comfortable stay

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kebun88, Manager at Kebun Villas & Resort, responded to this review, April 16, 2014
Dear Sparkles,

It is a huge honor to receive a four star review which is full of praise from a very discerning and well traveled top contributor such as yourself. We truly appreciate your kind words on the atmosphere and service provided in our Garden Home.

Also, we have taken note of your recommendation on including cushions and clothes racks in our terraces and will definitely apply it in enhancing The Kebun Experience.

That said, we will certainly be looking forward to hosting you in our Garden Home in your future travels to Lombok.

Cheers!
Kebun Villas & Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kebun Villas & Resort

Address: Jalan Senggigi Km 8 | Senggigi Beach, Senggigi, Lombok 83355, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok > Senggigi
Amenities:
Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Senggigi
#10 Luxury Hotel in Senggigi
#11 Spa Hotel in Senggigi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kebun Villas & Resort 4*
Number of rooms: 70
Official Description (provided by the hotel):
Nestled in the arms of a cliff and among Lombok's natural landscape, the hotel takes its name 'kebun' which means 'garden' in Bahasa. A tropical oasis; inspired by the concepts of natural living and modest luxury, our garden home allows you to experience the art of slowing down in quiet seclusion. With a 24hr Front Desk, upgraded (free) WIFI and daily housekeeping at your service, there is no better place to ease your mind.Be immersed in the tranquil ambience of nature. Lose yourself in the sounds of the rustling trees. Leave your city worries behind. Welcome to The Kebun Experience. ... more   less 
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Also Known As:
Manna Kebun Hotel Senggigi
Kebun Villas & Resort Lombok/Senggigi

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