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“an underwhelming experience...” 3 of 5 stars
Review of Eagle Point Resort

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Eagle Point Resort
3.0 of 5 Hotel   |   Barrio Bagalangit, Anilao, Mabini | Batangas, Philippines, Mabini, Luzon 4202, Philippines   |  
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Hotel amenities
Special Rate
PHP5,450 (PHP)
Ranked #4 of 8 Hotels in Mabini
Manila, Philippines
1 review
“an underwhelming experience...”
3 of 5 stars Reviewed April 6, 2009

The best thing about Eagle Point isn't even there at the resort. Go to Sepoc Beach if you'll ever find yourself in the vicinity. EP people will take care of essential arrangements like lunch, beach towels, and the boat ride itself to Sepoc. If you like snorkeling, you'll enjoy Sepoc Beach. It's not really for swimming because of the deep waters, but the underwater sights are amazing. Look for Kuya Utay, one of the divers there who could guide you to the best snorkeling spots. As for the resort itself... the guest rooms are so-so. Nothing exceptional. The meeting room where we had our meeting was poorly lighted and not so clean. The food was disappointing. I wasn't up for stale seafood in a seaside restaurant of all places. They served fish that wasn't really fresh. And as for the other food items...after a while, they all tasted the same, especially the vegetable dishes. The EP staff assigned to our group, Kuya Paul, was courteous, friendly, and attentive enough. Too bad, he couldn't really do anything about the food.

  • Stayed April 2009, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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151 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Switcrasher_pussycat
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 26, 2009

Room=

well they do have a nice room facing the sea. Rooms are all designed that way. they dont have refrigerator inside. there are towels but dont take the towels outside when u are leaving from the room.. Theyre gonna charge u for lost towels. Beds are just fine...


Service = VERY OUTSTANDING, I would really appreciate Mr. Larry. Hes one of the waiters there, he did an extramile to help us, guide us and make our stay valuable and memorable. HEs a nice man. He deserves to have a raise. And also all staffs were all friendly. They were all smiling and ready to help u and assist u .



amenities=

they have kayak, boat for one day sailing. They will take u to the sepok beach, 44 hectares of whitesand beach are owned by eagle point.

dive shop= they have dive masters and they do have salt water pool. its 10 ft. good for diving lesson and snorkeling. but dont have much fish on that salt water pool.

Snorkeling = i would say that the best corals and schoo of fish that i have seen is in PUERTO GALERA. well not so many fish here but its ok... better bring a bread to feed the fish .


swimming pool... also nice 5 ft. with slide. cool...


DISLIKE= THIS IS LIKE 15- 20 MINS AWAY FROM TOWN PROPER. u will have to book or rent a van going there.

LIKE - ROOM FACING THE SEA

  • Liked — OUTSTANDING SERVICE
  • Disliked — LOCATION
  • Stayed January 2009, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Top Contributor
107 reviews 107 reviews
48 hotel reviews
Reviews in 58 cities Reviews in 58 cities
224 helpful votes 224 helpful votes
3 of 5 stars Reviewed November 8, 2008

2 years ago we went diving in Puerto Galera and Dumagette (Dauin and Apo Island) in the Philippines and wanted to return to other places. We saw a great deal from Philippine Airlines which included R/T Air from LAX or SFO and 3 nights and 2 days of diving at Eagle Point Resort and all meals. But after reading other reviews for the resort, we had concerns. However, we know that if we have good diving, we can overlook many other problems.

We added 11 additional nights. The cost for these were reasonable and included 3 meals and 1 dive. From the beginning, there was confusion about the diving included. We thought it meant "1 Dive Day" which would be a 2 tank boat dive with a divemaster and unlimited shore diving as was included in the fist 2 days of diving. We finally worked out a compromise with the on site management but they had to get approval from the higher ups in Manila. They wouldn't agree. Eventually we did work it out but we like the process or the fact that we got much less diving.

It turns out that the package with Philippine Airlines was negotiated over a year ago by someone who is no longer there and we were the first people to book this package. This was understandable because of the difficulty booking it with PAL. But this is another story.

Our flight arrived about 2 hours early because PAL changed aircraft from a B-747 to an Airbus which didn't have to stop in Guam to refuel. Our driver got the message about the earlier arrival and was there to meet us and we were at the resort by 7:30 AM. Except for the above mentioned diving arrangements, everything was correct and they even gave us our room immediately. This was not a problem because we were one of only 2 or 3 rooms booked that week. We had the resort pretty much for ourselves for all but a couple of days where there were large groups or weekenders from Manila.

The resort was generally clean but one day there was dog crap in front of the bathrooms by the pool. It was there for over 2 days before someone cleaned it up even though they were sweeping up the fallen leaves around it every day. Another problem was every time it rained (about every other day) water and mud would accumulate on the bottom of the pathway to our 2nd floor room. As a result we were constantly walking through it and tracking mud into our room. And the balcony in our room didn't have proper drainage so the rain and A/C condensation would puddle on the balcony and we would track dirt int the room every time we put our wetsuits on the balcony to dry.

Another problem was the Dive Shop is undergoing total renovation. The rinse bucket was being used by the construction workers to wash their hands and cement residue was accumulating in the bottom of the bucket. There was mud all around the gear up area. It was so bad that after the second day, we stopped leaving our dive gear anywhere in the area. We put some stuff in the locker they gave us and the rest we took up to our room everyday.

Our room was comfortable. The A/C worked except for 1 night and after we told the front desk about it the following morning, someone was immediately dispatched and fixed it. (We were surprised they didn't have to wait to get approval from Manila.) The hot water was another problem. Each room had it's own hot water heater. Ours had a problem. Every time we reported it, it was fixed and worked for about 1 more shower. The next day we would get into the shower and find it was not working and reported it again. This went on for about 10 days before we told the guy who fixed the A/C and it worked until we left.

There were some other little things that would not be tolerated at a 5 star Resort but this isn't and we didn't expect a 5 star resort. These included a big mildew stain on the ceiling right above the bed, a slightly broken light fixture, the above mentioned water drainage on the balcony, only 1 chair in the room, and a broken chair on the balcony, and torn sheets. This would be easily overlooked if we were staying for only 1 or 2 nights and would have been tolerated for a week but we stayed for 14 nights and after a week started asking ourselves how difficult would it be for someone to come in and fix some of these little things? The answer is the local resort management is not empowered to do anything. The true management of the resort is in Manila and they have to approve everything. They need to stay at the resort for a period of time and see the operation first hand and maybe even inspect every room.

On the positive side, the food was excellent. There was enough selection for breakfast and fruit was always included. Lunch was a second dinner. Both always included a soup (occasionally a salad) 2 entrees, typically fish, shrimp or squid and chicken, pork or beef with rice and vegetables. We ate whatever the chef chose to put on our plate and were always happy with the selections. Presentations were excellent, especially the whole fried fish stuffed with and served over seafood fried rice. We also had an excellent waiter. Knowing we were Americans, he set the table in the American style for us. We diplomatically told him that we came to experience Filipino culture and would be equally happy eating like them and eating Filipino food. And when we mentioned Filipino foods we had before such as halo halo and sticky rice, he told the chef and we often saw it the next day. We never saw a lunch or dinner menu. But based on the prices on the breakfast menu, we think the prices were very high and would recommend guests to book a package that includes meals since there is no other place to eat.

The other thing we really like about the Philippines is the people. They are all friendly and all speak at least some English. As the resort was virtually empty, we spent a lot of time talking to the staff. And on the weekends when guests came down from Manila, we got to meet and talk to them.

A person or Resort has only one chance each to make a first and last impression. Our first impression was very positive but it was followed by the confusion about our diving package. Our last impression also concerned our diving package. Again "Manila" contradicted what local management agreed to the day before.

Overall, it was a good 2 weeks because of the good diving. But we were probably lucky because bad weather could have made shore diving unsafe and boats unable to pick up divers. And if there wasn't diving, there is not much else to do at the resort. There is no beach. The shoreline is rocky with great snorkeling. There is a private island with some beach and for a fee, you can get a boat to take you there. If we were to advise others, we would tell them it is probably one of the best resorts in the area but if they don't dive, 2 nights is probably enough. For International visitors who are there to dive, 7 nights is probably enough. Even though there are over 40 listed dive sites, after 12 boat dives, we were already repeating some sites. And we left still thinking we should have gotten 10 more boat dives.

  • Liked — Great diving
  • Disliked — Management from Manila
  • Stayed October 2008, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 26, 2008

It’s a interesting property specially with the new hotel block. The rooms are great and the furniture are good enough with the mattress being ok too. I read about bad bed and mattress on the previous reviews probably those have been taken care off and so is the issue of hot-water, you get running hot water in the taps and the bathroom are large with acceptable quality, but not to compare with 4 or 5 star hotels.

The trip to nearby beach, about 30min boat ride was fun and gave new dimension to the stay, we loved it though the beach was bit rocky under the feet, the clean water and feel of untouched nature (sort of). If you are into diving, this resort will be even better appreciated, it was actually started as a dive resort and all other things are like after thoughts.

Actually the whole place gives you that feeling, no one really planned it out just happened I guess, as the money came in and some though stuck someone. In fact that’s the whole problem. This place being blessed with some many things and seemingly lots of money have been spend is totally messed up when it comes to management. That’s why the heading of ‘Headless Chicken’. Even though by itself parts of the place is nice and managed (if not well managed) like the housekeeping or restaurant, though the price feels atrocious; but when it comes to front office and over all management of the place, I got a feel as if the place severely lack a hotel manager.

The staff are under trained specially the front office, though friendly (that’s a Filipino by nature) they are inefficient to the limit. Somehow the owner of the place tried to fix the inefficiency and lack of training by sheer number of heads and sometime that is the problem I guess, just too many people without coordination. I was surprised to see that they don’t even have a walky-talky for there coordination. Its like so many things have gotten so much money and other critical areas did not get any, its like someone is trying to learn the hotel and resort business the hard way, and that’s sad, as once you get disappointed you don’t want to come back anymore.

I was quite happy with most of the things in the first day and was considering going back again, even though my request of choked basin repair fell to deaf ears from first hour. Things started going downhill over the remaining of the stay, when it came to coordination between different groups and front office.

I just hope the owner of the hotel realize the problem and put a real professional management and things can get so much better, specially now with the new Star Expressway reaching this place is very convenient, lot of more visitors can start poring in and returning if they can care to make the visit well managed and pleasant.

  • Liked — spacious rooms, new and decent furniture
  • Disliked — management, front desk and food price.
  • Stayed May 2008, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 15, 2008

We arrived and the front desk actually looked cute, as well as the restaurant, but that was about all....
On the way walking to the over prices cottage, we witnessed garbage all over the place, the whole place is not maintained and not taken care off. Another dissapointment when entering the cottage, it looked run down and not clean, never on earth worth the 5250 pesos per night. There is no beach ( as shown on pics on the web)
The pool next to the cottage was disgusting and an insult to any customer. I've never sen a dirty pool like this one.
Anyway we decided not to stay, ask our one night deposit back and move to another place. More out of courtesy we had lunch first....unfortunately the quality of the food was matching the rest of the place.....
that was April 30...

  • Stayed April 2008
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manila
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 23, 2008

It was holy week when we stayed at this resort. We have no other option but to get their overpriced cabana room since we arrived around 9pm and we dont wanna go back and take their very dark road again. The trip itself going inside the resort is a terrible experience! The front desk isn't efficient and unfriendly. You wouldnt even be greeted at all, they'll just look at you blank faced! Anyway, we just ignored that since most of us were too tired and could wait to rest a while. We were ushered to our slump room, to our surprise. the first thing that popped out are cockroach!! my friend screamed but the bell boy just simply shrugged as if he heard nothing!! Ridiculous!!!!
The following day we went to the restaurant for a breakfast w/c is a part of the room package that we availed. I dont understand why they are giving us set breakfast while some are taking buffet. Four of us sat on a table for 6 pax with a sea view. Then immediately, a waiter approached me and was ask to transfer a table upstairs. I thought that he wanted us to occupy a four seater table so bigger group could occupy it. i was the again surprised to see that its a ten seater table and the place looks trash. We ask the waiter why, but we were told that its already reserved! I dont really understand it!!! Its the resort's restaurant and we are their guest, so we could sit anywhere we wanted to!! The food is also teribble and overpriced. What a big disaster for us!
I would'nt ever recommend this resort to anybody and we wont ever go back again!!! Just stay somewhere else!

  • Liked — nothing!!!
  • Disliked — everything!!
  • Stayed March 2008, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BATANGAS
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 31, 2008

so many by standers in this resort as you can see when you arrived from the resort to many boat men were standing by for custumer although they will smile and greet you !my point is were is the peace and privacy that you long for !i been working in the busy city so im seeking for a nice and quiet vacation to unwind and recharge.all i can say is let the management clean theiir place so it will be pleasable for some custumers and im calling the management dont waste the resort try to exert some effort on the beautification and maintenance of the resort

  • Stayed April 2006, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eagle Point Resort

Address: Barrio Bagalangit, Anilao, Mabini | Batangas, Philippines, Mabini, Luzon 4202, Philippines
Phone Number:
Location: Philippines > Luzon > Calabarzon Region > Batangas Province > Mabini
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 8 Hotels in Mabini
Price Range (Based on Average Rates): $
Hotel Class:3 star — Eagle Point Resort 3*
Number of rooms: 90
Official Description (provided by the hotel):
Eagle Point Batangas Beach Resort and Hotel, a nature's wonderland situated in Anilao Batangas Philippines, offers a luxurious and yet affordable getaway for couples, family, and groups; a favorite destination of scuba divers from around the world. The resort owns part of Maricaban Island, popularly known as Sepoc Beach Center with longest sandy shore in the area of Anilao Batangas. This place is also famous for company outing and team building venues which is 15 to 20 minutes boat ride from the main resort. This Batangas beach resort is also famous being a dive resort in Anilao Batangas which is in the middle of a network of 30 Anilao dive spots, bursting with underwater life and blessed with clear visibility. Scuba Diving in the Philippines is possible throughout the year particluarly in Anilao Batangas ... more   less 
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Also Known As:
Eagle Point Hotel Mabini
Eagle Point Resort Batangas/Mabini, Philippines

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