The hotel is very well located, between Flores and Tikal. My room was the on the top, so far away from lobby, although you can call every time you need a ride, some times is not conformable.
The rooms exteriors are very well decorated, the architecture melt with the forest. Interiors are not the best for me, as this is supposed to be a 5 star hotel. I believe they need to invest in some restoration. The bathrooms are very clean, and this is priority. The TV set is still a old tv without Direct TV, or similar. Just 13 channels to surf around. My daughter who is just 3.7 years, cannot watch any tv show according her age. The furnitures are old.
We have probably the best view of the Peten Itza Lake, and we have A/C too. The food was very good.
The "beach area" is just the name. Is a great area filled with grass...no bar service close...it is not comfortable. it would be nice if they put they efforts to make this area in a real beach spot, they have a lot of space to make better things.
The people are very warm and make their effort to make you fell comfortable, this is a very good point. They even memorize the name of my daughter and helped us in everything we need.
The pool area is fine, and clean.
the last bungalow area, has the best views and away from the pool noisy area.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.