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“Great location, beautiful beach but a few small things that would make a big difference.” 4 of 5 stars
Review of St. James's Club

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St. James's Club
4.0 of 5 Resort   |   Mamora Bay, Mamora Bay, Antigua   |  
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Ranked #1 of 1 Hotels in Mamora Bay
Certificate of Excellence 2014
England
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Great location, beautiful beach but a few small things that would make a big difference.”
4 of 5 stars Reviewed July 2, 2013

Spent a week at St James's and returned last week. Here is a summary of the positives and areas for improvements for this resort.

Positives:

The location of this resort is fantastic. It is a large resort but doesn't feel busy and corporate as some larger resorts do. The beach is beautiful, we spent most of our time at the mamora bay section, we liked the jetty as you get the beach location but don't get covered in sand. There are plenty of sunbeds, no need to fight for them and plenty of areas for shade.

On the beach you can get drinks from the guy in the buggy or there are 2 bars where you can get a drink from. One of these also does food so if you don't fancy lunch in the restaurant you can get a snack on the beach.

Watersports are excellent, a good range and the staff are helpful. There are also 3 floats in the sea, you swim out a short distance and then you can relax on the floats.

We stayed in a standard room. The bedroom was nice, air con and ceiling fan keep it nice and cool. The bathroom was a little outdated but from my understanding they are refurbishing. We had a nice balcony and a good view. I'm sure the suites are nicer but for the amount of time spent in the room I'm not sure we would pay extra for a superior room.

The food was very nice, a good choice - not as much choice as some others resorts but what they had was good quality and it varied each night with different themes. We liked that you have the option for buffet or a la carte depending on your choice of restaurant.

Lots of choice of drinks, great cocktails and tea and coffee available all day.

Areas for improvement

We found some of the staff to be a little....unhappy. Some were great singing along and happy to chat but others were the opposite. A few times we observed staff having frustrated conversations with each other in front of guests. At times the service needed improvements. On the first day we were seated and nothing explained to us. We were given a menu and left to it. We went to the buffet and ended up asking for drinks. On other days service was great but at several times during the week it was similar to day one.

As previously mentioned the bathroom could do with some updating.

The room fridge could do with some drinks, even just non alcoholic drinks so you can have a drink in your room.

A few tips:

Don't need to pack your hairdryer, there is one available in the room

You need to book for dinner ( we loved the docksider but it does get busy so book in the morning for that evening)

Dress code is smart so long trousers for men (smart shorts seemed to be ok)

The weather was great didn't feel too hot due to the breeze but really powerful sun so don't be fooled

Overall - A great hotel in a lovely location. Could be exceptional with a few extra features and updates and a bit of work on some of the service.

Room Tip: We had a standard room and whilst the bathroom could do with an update we still had a great view and...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 1, 2013

Our first trip to Antigua - we chose the St. James Club based upon our travel agent recommendation and many, many reviews read here on TripAdvisor. So I feel the need to leave my own review.
Upon our arrival we were met with ice cold pink lemonade (with or without rum!) - I chose WITH rum and it was so yummy! We arrived early (2:00 p.m.) and knowing that check in is not until 4 p.m. we weren't expecting our room to be ready - but we were pleasantly surprised - the room was ready! A porter drove us and our bags to our first floor Beachfront room in the Pineapple building - we opened the door and saw straight through the unit to the beautiful palm trees and blue ocean! Needless to say, bathing suits went on immediately and 2-steps down off our patio and our toes were in the sand! Yes, they do call this the "windy beach" for a reason - non-stop breezes - but honestly, it feels very nice. We never broke a sweat while sun-bathing, and no, the wind never blew the sand so it was not a problem. A couple of earlier reviews state that these rooms were very noisy? The only noise we heard were the palm trees blowing in the breeze and the ocean waves - a very relaxing sound and not "noise" to us. Yes, we did hear the people on the second floor walking around their room - but that is to be expected especially with ceramic tile floors. Our only complaint about Coco's Beach is the enormous amount of sea-grass. In some spots it was so thick that you couldn't even walk into the water. We would have preferred crystal clear blue water where you can see your toes when you are in water up to your neck, but realize that this is the ocean and the sea-grass occurs naturally.
Room: Nice big room, huge bathroom with double sinks and a great ledge to put out all of your toiletries. As there were 3 of us we had the 2-double bed room as opposed to the King bed. One recommendation we would make is to upgrade to Queen size beds. We actually requested a roll-away bed so that we each had our own bed as double beds are just too small for two people! Also, the furniture is very dated and could use to be replaced and updated in a more Caribbean style. But the room was kept clean and we had no problems with that. We also received a stocked fridge with sodas, champagne, rum and a nice fruit platter upon our arrival!

Mamora Bay: This was the spot that has all the water activities - kayaks, paddle boards, Hobie Cats - we used them all and had a great time. All of the guys in the water sports building were super nice and very helpful. Beach volleyball is also played on the Bay beach at 4 p.m. every day. Super Dave and his activity crew were fantastic!
We really didn't spend much time at the pool but for a couple hours one afternoon and we played Bingo - the activities staff made it really fun.

Food/restaurants: I will start with the food quality - for the most part, everything we had was very good. The only thing that we encountered that was totally not edible were the scrambled eggs. We did the buffet at the Rainbow Garden a number of times for dinner, International Buffet at Docksiders and another dinner at Docksiders off of the menu, lunches were mostly had at the grill at Mamora Bay and a couple of snacks/lunches at Coco's. Now, on to "suggestions", rather than "complaints": Docksiders was closed 3 of the 5 nights we were there (why???), leaving us with no other option other than the buffet at Rainbow Garden (Coco's has a very limited menu which is more suitable for lunch). The other restaurant, Piccolo Mondo, was not an option to us due to the strict dress code. Our teenage son did not bring long pants, he did have numerous dressy shorts, but they would not allow him into Piccolo Mondo (where you have to pay an additional $35 per person) in dressy shorts. Also, every restaurant, even just the buffet, required men to wear collared shirts. We believe they need to ease up on this dress code - I mean, we are vacationing on a Caribbean Island - we want to dress the part ... I'm not talking cheesy t-shirts and ripped jeans, but rather classic, comfortable, relaxed Islandy styles. For the amount of money we paid to stay at this resort, we should be able to dress the way we like to dress. We should also have the option of having every restaurant open every evening. Lack of choice for breakfast is also a problem - the only restaurant serving breakfast is Rainbow Garden - where you have the option of ordering off of the menu, or the buffet. Yes, service was a bit slow in this restaurant, coffee was served cold one morning, and it took a while to get a new pot of fresh, hot coffee, but we did realize that we were on "island time".
Before I forget, I have to give props to Alfred on the beach "Rum Buggy" as I called it. What a hard worker he is! And always, always smiling!!
Evening entertainment: ??? We must have missed it . . . . . seriously, they are lacking tremendously in this area. One evening there was a band with a male and female singer at the pool area - the female singer had an excellent voice and we really enjoyed listening to her. Other than that - the only "entertainment" we saw were not so good bands playing in the background of the Docksider restaurant. Hardly "entertainment". This really needs to be improved upon.
Excursions: Shirley Heights party on Sunday night is not to be missed. We booked the shuttle through the hotel - it left the hotel at 5:30 and we were able to stay at Shirley Heights until 9 p.m. They had a wonderful steel drum band that were amazing, then another group took over and sang lots of American songs with a raggae twist! Amazing and lots of fun seeing the locals sing and dance and enjoy themselves right alongside all the tourists. We had the bbq food which was very good. The sunset wasn't very good the night we were there as it was very cloudy, but all in all it was a great time.
We also took the Island Safari trip - where we got to see a lot of the Island culture, visited Nelson's Dockyard, Shirley Heights during the day, and ended with an hour on Long Bay Beach which was fabulous! This was the beach where we were able to see our toes while we were in the crystal clear water up to our necks!
It rained every day - but as in the tropics, just for short periods of time, then the sun was back out.
As stated earlier, this was our first trip to Antigua. We had a great time, and decided we would definitely go back to this island. We would also go back to St. James Club as we really enjoyed having the option of the beach or the bay and the people were just so friendly, warm and welcoming. We only would hold out until the rooms are updated before returning.
All in all it was exactly what we needed right when we needed it - some time away, to just veg out and relax, spend some quality family time together and create some fabulous memories that will last a lifetime!

Room Tip: Definitely recommend Beachfront rooms - request a first floor - cannot be beat.
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Orleans, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 1, 2013

There was some confusion upon arrival and my best friend.....not my spouse and I were assigned a room with a king bed. We had specifically requested two doubles when we booked well in advance. We were told that there was not another room available until the next day despite the resort not being fully booked. The general manager did however manage to locate a room within the next couple of hours for us and we were able to move.

I realize that for a price we could have stayed in the Royal Suites but were quoted that would have cost an additional $150 USD per night......really?? During off season?? Was shocked to learn it was such a difference in price. No other upgrades were offered despite us inquiring.

The room we were assigned was sufficient but could have been made to look so much more appealing. The television had an issue with its volume and would make loud bursts of noise at irregular intervals. The ceiling fan would intermittently sound like a barking dog or a seal usually at three in the morning. The beds were like rocks and the pillows were very poor quality.......bedding plain and un-attractive. Fridge left empty despite all-inclusive......just a few water, beer, or juice maybe? No patio table. No corner chair in the room despite a large space that would have accommodated one quite nicely. I realize that these things all cost $$$$$$ but for such a great resort would add so much appeal.

The room's cleanliness appeared to be sufficient and the housekeeping staff was very pleasant however there were never any face cloths left for us. The staff was tipped generously.

Front desk and guest services were pleasant and helpful. Wished I could remember certain names as some were outstanding. Most bartenders and wait staff were great as some of them realized that they would be rewarded generously with good service. One or two were less than gracious but not rude.

The thing I noticed about the food was that there was not the endless choices that other resorts may have but it was always delicious......prepared and seasoned beautifully. I would rather that than an endless buffet of mediocre food that all tastes the same. Bravo! Same goes for the cocktails.....the bartenders were willing to make anything to order. Only complaints were that the scrambled eggs were not appealing and there was usually a lack of bananas.

Oh......and Piccolo Mondo's was superb......service, food, decor, location, view. Wow! We saved it for our last night......we regret that.....we would have gone more than once had we known how fabulous it was.

We frequented the spa three times during the week.....very lovely with great staff. I just loved Jocelyn.....she was a pleasure to talk to and expert at the services she provided. Once again though......the spa was lacking products preventing them from providing certain treatments or causing them to modify the treatment with another product. They could not provide the green coffee body wrap.

The beaches were spectacular and well groomed. The water sports equipment was sufficient, but the life jackets are in need of replacement. Damaged and very smelly.

The vendors on the beach were not pushy or aggressive until you were in their little tents. A couple of them were catty and it was obvious that they were at war with their neighbours. However they had lovely wares and decent prices.

And lastly....we went zip-lining which was arranged for us by the resort. Great experience!

Please do not consider this lengthy review a never ending complaint.....I am just adding my two cents to suggest that there is always room for improvement. Our stay was lovely, memorable, and enjoyable. This resort was relaxing and hospitable for the most part. Antigua is a wonderful destination.

G. Paull
Canada

Room Tip: We were told we were in premium rooms......nothing premium about them. Apparently the Reef Suites we...
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Top Contributor
63 reviews 63 reviews
39 hotel reviews
Reviews in 39 cities Reviews in 39 cities
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed July 1, 2013

We have just returned(yesterday ) from a fantastic 2 weeks at the St James Club. I so wish we were back there. We loved this hotel and the staff are a credit to the place- not sure about previous review but almost without exception the staff were polite and so friendly. Yes breakfast service could be a little hit and miss and we had to request things that had been forgotten but the staff were always apologetic and happy and willing to oblige. We never had a problem with cold food etc and never had to wait that long for our food. Alfred and his beach buggy was a star and always had time to chat and remembered your preferred drinks.
We attended the managers cocktail party (won a prize even) and it was nice to meet the management staff as in most hotels they remain well hidden. We saw Jeff on many occasions and he always stopped to chat- a lovely man.
Piccolo Mondo was well worth the supplement as the food, service and setting were sublime and yes we are widely travelled and have stayed at 5 star resorts. The quality of all the food and drink here was excellent - the post holiday diet started today!!
We did so many things- all available from the hotel - Zip lining, kayaking, reef snorkelling, catamaran trip, shirley heights etc etc. My husband even joined a local 5am walking group for a long walk on the Saturday and he met lots of locals who made him so welcome. We hired a taxi to go to Long Bay (beautiful beach) and another day went to Betty`s Hope, Shirley heights, Nelsons dockyard etc etc. We really felt like we had seen so much of the island but sure there is more that we did not get around to seeing. The taxis can be a bit expensive but if 2 couples share then it works out good value.
Last but not least we met some fantastic guests who helped make out holiday even more special - namely Mike and Angie and Terry and Andrea ( see said I would mention you!). I think the easy, friendly nature of the staff rubs off on the guests and we had a great time mixing and meeting other happy guests too.
I only wish I was back there now. Any questions feel free to message.

Room Tip: We stayed on the Atlantic side- think it was a premium room. Nice and quiet and lovely views with a...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Yarmouth, Canada
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 30, 2013

Three of us girlfriends went for a short vacation. One of the husbands booked us through Hilton points for the resort. We knew we'd have to pay for meals. etc - no problem. Upon arrival, no reservations. Two hours later, found us! We had to pay the All Inclusive - we were told that we had no option but to pay - $125.00 per day/per person. We felt we didn't have a choice - we are in a foreign country! Several days later, while making a complaint about a taxi (that was arranged through the resort), that had left us in St. John's for two hours later than was planned (and we were at the designated pick up point 10 minutes early) which made us miss our catermaran boat tour! During this complain, the manager, who was indignant that we dare blame "his" resort for the Hilton pionts fiasco (if your resort is associated, that should be mentioned, no??!!!), he informed us that we could have had a "pay as you go"!!!
Day 2 , I asked for the air conditioning in one of the bedrooms to be repaired - never was. The balcony on ground level was filthy! Very little nightly entertainment (except for drunk people who think they can sing at karaokee). Verrrry boring at night! Carpet in the villa - who has carpet in a resort!!! And it was filthy. The souvenir shop was horribly overpriced!
On the plus side, the staff were very friendly and the food was good (not worth $125.00 per day but good).
I travel South every year and this has been, by far, the worst experience ever. Would not recommend this resort, to anyone, ever! HORRIBLE EXPERIENCE WITH ST. JAMES CLUB

  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 28, 2013

Short review: Lovely resort, nice rooms, good grounds & buildings and great beach (on Mamora bay) but poor service REALLY lets them down. A good catering manager would sort out the kitchens and waiting staff. I could write 2,000 words but hardly seems worth it now I've been home a week.

Long Review: The beach is amazing, drinks service, all the water sports you need, plenty of loungers and palm trees and umbrellas for shade. The reception staff very professional and guest services were faultless. We were pleased to have been upgraded to a Reef Suite which is just below a Royal Suite I expect and it was spacious and clean, it did have the old furniture but that's no problem as they are upgrading.

However, I can't understand how it got a certificate of excellence, I've been to many 4 star All Inclusive's around the Caribbean and this is far short of them but I stress, only because of the service and food. I accept others found it to their liking but at the risk of sounding condescending I'm not sure what similar experiences they had to compare. Standards could and should be higher.

Bar the catering team, the staff were excellent and I'd like to mention Alfred as an example to all of how to treat guests (PLEASE let the poor guy wear shorts! He was roasting alive out there!). Kersha, Joannne, both Marylyn's, Pearl, Heather and Tryhina were all pleasant and professional too. As for the other catering staff (mostly older ladies), their attitude, speed and general demeanor shocked us constantly, insincere to just plain rude sometimes. With the exception of Piccolo Mondo (which costs extra) the food was average to poor and OFTEN served cold. Whatever system is in use for preparing and delivering food clearly doesn't work well, countless times we had to wait SO long for any attention, we'd get up and get things ourselves and the restaurant was NOT busy. The wait between courses on A La Carte was up to 45 minutes at times, other guests reported longer and of course the food could arrive cold.

We had to remind ourselves that we are among the lucky .25% of people in the world who get to have a lifestyle that permits going to places like this so a sense of perspective is required but at the end of the day an extremely expensive holiday was spoiled by service a 2 star B&B would be ashamed of. I know times are hard in the industry but how guests are treated and served does not cost anything beyond training and monitoring, address these issues and I'm sure this resort can break into the top 10.

$25 an hour for a room to shower after check out? Come on, at these prices it should be free, as should Wi-Fi in rooms.

For now, sadly I wouldn't recommend it.

Room Tip: Beach front rooms are on a windy, noisy beach, go for Royal or Reef Suite or even a Villa
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
133 helpful votes 133 helpful votes
5 of 5 stars Reviewed June 26, 2013

Our Group of 8 visited this lovely resort in May 2013 to celebrate a 25th Wedding Anniversary. We all had rooms on the first floor, not far from the Front Desk, it was wonderful. In Total we had 3 rooms, and everyone was happy with their rooms, they were clean and spacious, exactly what we had hoped for. Ours was wicker furniture while our relatives had a modern dark wood. We had a coffee maker in our room, as well as a hair dryer, no need to take your own. We have been on many vacations, but none like the Service we received at this resort, it was magnificent. There is a gentleman by the name of Jeff that walks around the resort and mingles with everyone to make sure they are happy and having a good time. He is a kind and very nice person to be aquainted with. The Food at the buffet was very good, you have eat from the Buffet or order from the menu. We couldn't find oatmeal which we like a lot, but if you order it, they will have it for you the next day for breakfast. All meals at all restaurants were fresh and delicious, as well as well presented. The Mahi Mahi fish was just so fresh and delicious, we ate a lot of it. Drinks were very flavorful and not watered down. Some of us joined in at the water arobics every day, headed by "SHANON" who had a great and bubbly personality. We needed someone like him to get us going in the morning. We felt so much better after our water arobics, thank you Shanon - The water is our enemy but YOU are our Friend, thank you for such a great time. We stayed at our resort most of the time, as we wanted to enjoy the great beach and pool. We did take a cab ride to a small market about 15 minutes away where we bought some fresh natural sugar. One thing you have to be careful with is the hot sun in Antigua, make sure you always wear Suntan Lotion from day one. Two of us got burned the first day, so excited to run into the beach water. The sun goes into the ocean and you still get burned, wear your sunscreen. For the special Anniversary, we dined at the Piccolo Mondo, which was very classy and beautiful. Also want to mention the famous Alfred on the beach, which served us our drinks. He was just so friendly, thank you for the nice cold drinks. All in all this trip was amazing, all of us loved the food, never got sick. We sure miss you St. James Club and hope to go back soon - Regards from all 8 of us !!!!!

Room Tip: First floor is great for those who find it hard to go up and down stairs
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. James's Club

Address: Mamora Bay, Mamora Bay, Antigua
Phone Number:
Location: Caribbean > Antigua and Barbuda > Antigua > Saint Paul Parish > Mamora Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Mamora Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — St. James's Club 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to the All-Inclusive St. James's Club & Villas, Antigua's most famous address. This beautiful resort is ideally located on a private, 100-acre peninsula. You will love our two white sand beaches, water sports, tennis, four restaurants, indoor and outdoor bars, beach bar & grill, luxurious spa & salon, freshwater swimming pools, supervised Kids Club, wide array of water sports, Scuba diving, and so much more. One of the Caribbean's most popular all-inclusive resorts. Excellent for couples, honeymooners, families, and friends. Located just minutes from major attractions like English Harbour, Nelson's Dockyard, and the lively Shirley Heights. Our warm and welcoming staff and management team will make your stay wonderful and memorable. See your favorite travel agent or contact Elite Island Resorts to book your stay. We look forward to seeing you soon! ... more   less 
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Also Known As:
St. James`s Club Hotel Mamora Bay
St James Club Antigua
St Jamess Hotel
St Jamess Resort
St James Antigua
St Jamess Club Antigua
St. James's Club Antigua/Mamora Bay

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