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“Excellent value, clean comfortable and spacious, lovely staff.” 4 of 5 stars
Review of Holiday Inn Express Stansted Airport

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Holiday Inn Express Stansted Airport
3.0 of 5 Hotel   |   Thremhall Ave | London Stansted Airport, Stansted Mountfitchet CM24 1PY, England   |  
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Náxos, Kikladhes, Greece
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Excellent value, clean comfortable and spacious, lovely staff.”
4 of 5 stars Reviewed December 4, 2013

My title says most of it. I was very happy with almost everything and if the wi-fi had been working and the breakfast sausages less revolting I would have rated my stay here as excellent. I didn´t choose to eat in the restaurant because I thought the prices far too high.
I can´t commend the staff enough, and I wouldn´t hesitate to stay here again or recommend the hotel to friends.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, General Manager at Holiday Inn Express Stansted Airport, responded to this review, December 10, 2013
Thank you for your positive feedback of the hotel and of the team. I apologise that during your stay the WIFI was down, which was caused during the implementation of WIFI throughout the hotel. I am now very happy to be able to say that this has now been completed and I hope you will choose to come and take advantage of this in the future.

I will certainly take on board your feedback on the restaurant and breakfast and thank you for bringing this to my attention.

Kind Regards
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1,214 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
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Tidworth, United Kingdom
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 28, 2013

Very helpful staff; good sized room which was very clean. Despite being in close proximity to a busy airport the room was very quiet. Breakfast was great and catered for all requirements.

Facilities included a fully stocked bar and a small fitness suite.

The only negative is having to pay £8 to park your car - a little cheeky considering you are staying in the hotel!!!

That said I would definitely stay here again.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, General Manager at Holiday Inn Express Stansted Airport, responded to this review, December 2, 2013
Thank you for your excellent review of our hotel. Due to the hotels location there is a car parking charge, however we always aim to be competitive within the market.

We hope to welcome you back to the hotel in the future

Kind Regards
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Humble, Texas
Top Contributor
112 reviews 112 reviews
43 hotel reviews
Reviews in 41 cities Reviews in 41 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed November 28, 2013

You all know by now how the rooms are in Holiday Inn Express's, basic, small, terrible sofa, worse bathroom.

But that I can live with, the bed was very comfy.

The food. Different story. Absolutely pathetic. Obviously not cooked onsite. Gammon steak was just thrown in the deep fat, came out all shrivelled and brick hard. It was disgusting. Absolutely disgusting.

Breakfast was poor also. No bacon?!?!

The bar is expensive.

Very busy hotel too.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, General Manager at Holiday Inn Express Stansted Airport, responded to this review, December 1, 2013
Thank you for your review. I am really sorry to hear your stay with us did not meet your expectations. I am pleased that you found the bed to be comfy however it is diappointing to see the reviews of the room in general. We are currently undertaking a refurbishment whereby all the rooms are being freshly painted, new TV's have been installed and free WIFI will soon be available in all the rooms.

I am also really sorry to hear that your evening meal and the free breakfast was not to your liking. Our team always try to rectify any problems that may arise during guests stay. As a brand from 6am we offer a hot selection inclusive of beans, sausage and scrambled egg. We try to accomodate all our guests offering, pastries, toast, cereal and fruit between 4am-10am. With reference to your evening meal I would be greatful if you could contact us via the reservations.hixstansted@kewgreen.co.uk so we can hopefully resolve this matter. I will pass this feedback on to the Kitchen team to ensure that other guests do not have the same experience.

Kind Regards
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Majorca, Spain
1 review
5 of 5 stars Reviewed November 27, 2013

I was very impressed with my stay here but the price of the food and bar items are very high. There are no close shops near by to buy snacks or drinks only a McDonald's. however, I was in desperate need of some stamps, a trainee young girl on reception searched for some and was unable to help me but she went out to her car and gave me 2 of her own she had and didn't take any money off me which I offered. The staff here go all out to satisfy there guests and this was a trainee which I noticed on her badge. I did ask for a wake up call from another member of staff and never received it but overall good stay.

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, General Manager at Holiday Inn Express Stansted Airport, responded to this review, December 2, 2013
Thank you for taking the time to provide us with your feedback. I am really pleased that you enjoyed your stay with us and that you found our staff to be both friendly and helpful. They will always try and assist you were they can. I apologise that you did not receive the wake up call. Wake up calls can be set on both the TV and the phone in the rooms. In some cases the reception team will call however we are unable to guarantee this during busy periods. We do our best to ensure that even during this time wake up calls are not missed.

As well as a McDonald's there is also a BP garage where you can purchase some items. I thank you for your review of the bar and restaurant prices it is always beneficial for us to get as much feedback as possible.

We hope to welcome you back to the hotel in the future.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 24, 2013

Clean and well presented modern hotel and very useful for flying out and leaving your car on site. Good but expensive airport shuttle bus. One issue is lack of wi-fi in the rooms and is only working in the bar/ reception area.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, General Manager at Holiday Inn Express Stansted Airport, responded to this review, November 25, 2013
Thank you for your positive review of our hotel. I am really pleased to see that we fulfilled most of your expectations. The hotel is currently in the process of having a refurbishment which will enable our guests to access free WIFI from their rooms as well as having new TV's installed.

We hope that you will choose to stay with us if travelling through Stansted Airport in the future and be able to enjoy the new facilities we have on offer.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Estonia
Top Contributor
98 reviews 98 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed November 17, 2013

I don't think anyone would think of using this hotel for any other purposes than transit anyway... As a place where to get a quick nap between flights or before an early morning take-off, it's good enough. Service is quick and friendly, rooms are clean although the mattresses are a bit lumpy and springy, breakfast is so-so but it's free and they start serving it 4am. Plus it's not expensive and there's a shuttle every half an hour taking you to and from the airport (although it's not free, so be prepared to pay £3 each way).
All in all I can't complain.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, General Manager at Holiday Inn Express Stansted Airport, responded to this review, November 25, 2013
Thank you for taking the time to provide us with your feedback.

We believe that the hotel is perfectly located for guests who wish to travel through Stansted airport and the surrounding areas and I am pleased to see that your recent stay with us fulfilled that requirement. I am sorry to hear that the breakfast did not meet your full expectations and I will certainly look at what can be done to improve this, but we are proud to be able to offer a free breakfast to all of our guests between 4am - 10am.

We hope to welcome you back to the hotel soon.

Kind Regards
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Wimborne Minster, United Kingdom
Top Contributor
102 reviews 102 reviews
13 hotel reviews
Reviews in 48 cities Reviews in 48 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed November 13, 2013

Does what it says on the lable, perfectly adequate for travelling. Food is of dubious quality, excellent helpful staff, bar with truly eye watering prices. The trick is to stay here, but drive elsewhere to get to a watering hole........But then we will still use it again!

Room Tip: Rooms are cloned! All reasonable
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, General Manager at Holiday Inn Express Stansted Airport, responded to this review, November 17, 2013
Thank you for taking the time to provide us with your feedback. I thank you for the positive review of our team who always aim to be as helpful as possible. I also thank you the points you have raised in terms of the food quality and prices. I always value this feedback because it allows me to see where improvements can be made.

I hope to welcome you back to the hotel in the future.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Stansted Airport

Address: Thremhall Ave | London Stansted Airport, Stansted Mountfitchet CM24 1PY, England
Phone Number:
Location: United Kingdom > England > Essex > Stansted Mountfitchet
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Stansted Mountfitchet
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Stansted Airport 3*
Number of rooms: 254
Official Description (provided by the hotel):
The Express by Holiday Inn London Stansted Airport Hotel is ideally located within 5 minutes of the Airport terminal via the hotel transfer bus (small charge applies £3.00 Each way). The hotel is ideally positioned for visits to Newmarket, Cambridge, Bury St.Edmunds, Mildenhall, London Olympic Village, Eurostar Kings Cross and Stratford Terminals. All 254 bedrooms, are equipped with air-conditioning, power shower, tea and coffee making facilities and fully interactive TV system with high speed internet connectivity. The Holiday Inn Express London Stansted Airport offers Meet Smart facilities. Hotel has 6 meeting rooms all with natural daylight, and can accommodate up to 70 delegates in theatre style. Hotel has an Informal style bar lounge with plasma TV's & Sports Bar,showing all of the latest top sports event plus the Great Room including the Rotisserie Restaurant where breakfast & evening meals are served.The Rotisserie restaurant is a new concept at the Hotel where guests can watch the chickens turn golden brown,this includes free salad bowl with all Rotisserie dishes a great vale offering. The Hotel also has on-site parking for up-to 175 cars & is ideally located near Duxford Imperial War Museum and also close to Cambridge & Newmarket. PLEASE NOTE that an overnight parking charge applies for residents of £8.00. Parking is only available to hotel residents whilst staying in the hotel. Park Stay&Go packages are available.Please note! NO BUS TRANSFER during the following times: 12.00 Midnight to 4.00Am,£3 per person each ways payable on the bus applies, children under 16 travel free.All other times every 30 minutes. A limited service operates through Christmas&New Year. A 24hr taxi service is available from the terminal at the cost of approx. 7.00 ... more   less 
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Also Known As:
Holiday Inn Express Stansted Airport Hotel Stansted
Holiday Inn Express Stansted Airport Stansted Mountfitchet, Essex

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