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The Palace at Playa Grande: Traveler Reviews

4.0 of 5
Calle Rio San Juan | Playa Grande, Rio San Juan, Dominican Republic
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The Palace at Playa Grande
Ranked #1 of 2 hotels in Rio San Juan
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55 reviews from our community

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Memphis, Tennessee
1 review
2 helpful votes 2 helpful votes
“Beyond amazing... even with a hurricane.”
5 of 5 stars Reviewed December 5, 2012

My husband and I went to the Palace for our honeymoon at the end of October, and I really can't say enough good things about it. It is a hidden gem and you should definitely go before everyone else discovers it!

We arrived at the DR airport and we were greeted by our driver who came with a cooler of water, soft drinks and a few Presidentes. He was extremely nice. The drive was a little rough (all driving in the DR is rough as there are no enforced driving laws), and it took about an hour to get to the resort. We pulled through the gates and were in awe of the palace (and it really is a palace). We were greeted by the fabulous Javier and we looked around the grounds of the resort and shown to our room. The room was immaculate. We stayed on the ground floor in a garden suite and I really recommend it. We didn't have to climb stairs to get to our room, it was easily accessible from the common area, and it was the perfect size. It also had doors right out to the pool so we felt like that area was ours. I've seen past reviews where they recommend upgrading to the bigger rooms, but we were very well satisfied with our room. We opted for the smaller room so we could stay longer and we were more than happy with that choice. The one downside is that the bathrooms in the Garden Suites don't have doors, they have curtains, so that might be something to take into consideration if you're not compleely comfortable with your vacation partner.

When we got there, there was only one other couple staying there so we felt really special. I really can't say enough about how beautiful the resort is. The photos don't do it a bit of justice. The beach is wonderful and the ocean is clear and clean.

We went when Hurricane Sandy was going through the area and we still had a wonderful time. It forced us to relax and enjoy ourselves. There are enough covered areas outside so you aren't forced to stay inside. We got enough dry time to still do excursions though. We went with Campo Tours and Felix out into the towns. The first excursion was a bus tour/glass boat ride/beach stop/zip line water splash. I would really recommend it. It was so much fun and the water was incredible. You just don't see water that blue and clear in the states. Like most places in the carribean, the downside to going out on the town is being hassled by the locals. Their main income is from tourists so they really hound you into buying their stuff, but know that everything can be negotiated.

Each member of the staff was so generous and they waited on us hand and foot. We tipped each person who we talked to on a daily basis about 2 days into the trip and that really made a great difference too. We also gave extra at the end of the trip to those who went above and beyond. Also, because there are so few rooms in the palace, it all feels so personal. By our third day, four more couples had gotten there and we met and talked with them all. Then it got to the point where we knew who was coming and going and if new vacationers would be there with us. It was an unbelievable experience.

We had a wonderful time and couldn't have asked for a better honeymoon. We will be going back!

Room Tip: All rooms are wonderful! Cliff side suites are only accessible from the outside and walking up and d...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kendra H about The Palace at Playa Grande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
“Most memorable vacation”
5 of 5 stars Reviewed December 4, 2012

We also stayed here in November like the couple who wrote the previous review. This is a simply amazing place and I can't stop thinking about it. The staff, the setting are simply exceptional. We had our 2-year old with us and she 'owned' the place the entire time. You feel like family and in your own palace (that you share with a few good friends). Totally agree with all the other great reviews about the staff, the beaches, the rooms, etc. We stayed in the deluxe room for 7 nights and were upgraded to an oceanfront room the last night. I loved both rooms, but it was a treat to have breakfast on your own balcony on the last day. However, I would book the same deluxe room for our next stay, since it was just as spacious and a better price. Dreaming about returning soon...

Room Tip: any room is exceptional
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask cchkmh about The Palace at Playa Grande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern California
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“There are no words to describe the magic of this place.”
5 of 5 stars Reviewed December 3, 2012

We stayed here in November and ever since our return I have been trying to summarize the amazing week we spent there. Before I booked, I read all the TA reviews. They were all so accurate and helpful. Make sure to listen to reviews about booking the excursions. We stuck with Felipe, one of the staff members at the Palace. He gave us such an amazing experience, between taking us horseback riding with a friend of his in the mountains (gave you an exellent look at small villages and houses you might not normally get to see with a larger group), driving us to the monkey jungle and zip lining (funds go to fund a free medical and dental clinic for the poor, totally legit and great operation), to taking us to all the local beaches and swimming lagoon. Felipe even took us one day for lunch at his sister's house- an experience I would have never received and it gave us such an intimate and personal look into the lives of the the Domincans. Plus, the food she cooked was exceptional.

The Palace itself is flawless. The grounds are so unique and well cared for. You are not staying at a resort, you are staying at an estate essentially. At times, it felt like our own private estate, as it only has 13 rooms- and there were never more than 6 other couples there with us. The staff waits on you hand and foot. Between the amazing drinks (I highly reccommend the Dirty Banana) and the phenomenal meals---you will feel like royalty.

If you are very active however, this is not the place for you. We enjoy laying on the beach or by the pool, maybe taking a couple of excursions--- so this was perfect for us. While we were there the tide was too high at the private beach, but they take you happily to any of the neighboring beaches. Playa Grande was where we spent most our days----a postcard setting really- long stretch of sand and bright blue water, plenty of space, vendors to sell many things including phenomenal food. I highly advise you try the lobster- I was worried at first given we were in a foreign country, but no worry necessary. I had the lobster 3 days in a row, accompanied with fries, plantains, salad and rice with lime. I am not sure I have ever eaten a better meal. They also bring you beers, pina coladas served in a pineapple or a coco loco served in a coconut. It's pretty much heaven, and all at reasonable prices. We found that the servers knew the guests coming from the Palace. Once we hired one server, he was ours for the week and none of the others bothered us. The vendors can be annoying but you just say no, and they move along. The surf here is so warm and good enough for body surfing and maybe boogie boarding but not too rough that you can't swim and enjoy.
We stayed in a Ocean View room (without the jacuzzi). It was gigantic. I would be curious to see what the cliff rooms were like, as they had a prime location, essentially built into the cliff itself.
It goes without saying that the staff at the Palace are just of this world. Felipe,especially won our hearts, and by the end I felt like he was family. Make friends with the staff, especially him, and by all means- if he invites you out to the local disco...GO! You will rarely have a more cultural experience. I am missing the Palace so much just writing this. I would go back in a heartbeat.

If you like a lot of excitement and nightlife, you could potentially book a few nights here, and then maybe a couple at one of the places closer to Cabarete. The Palace is a must though- it provides luxury, relaxation and above all else- an intimate look at Dominican culture.

Room Tip: If you get a bigger room- close the bathroom door whenever you have the A/C on- it helps keep the ro...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask lwass7 about The Palace at Playa Grande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
King George, Virginia
1 review
2 helpful votes 2 helpful votes
“The Balaji Palace - Awesome”
5 of 5 stars Reviewed November 15, 2012

My wife and I just returned from a 4-day trip to the Palace at Playa Grande and we could not have been happier. It felt more like a quaint bed and breakfast with everything included. Our room was as big as our house and our bathroom was big enough to host a party in it.

The staff of Juan Carlo, Ramona, Phillipe and especially Javaier were the best. There were so many others who made our stay enjoyable and pleaseant but I can't name them all. Before our trip we worked with Mark Lahood and he was just outstandnig and everything he told us was jujst as he stated.

The grounds, the view, the sounds of the ocean and of course the food and service were outstanding.

You will not go wrong staying for staying here.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Tom K about The Palace at Playa Grande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Secluded, Beautiful and Relaxing”
4 of 5 stars Reviewed November 11, 2012

Went to a destination wedding here. Wow, it is so beautiful and expansive. 4 Story main house with 3 or 3 stories down the hill. I think it has 13 guest suites. Pool, jacuzzis, park like atmosphere.The staff are AMAZING. Every detail taken care of. It is secluded so once you are there you are there.

Room Tip: Downstairs rooms are handicap accessible. Albeit there are wheel chair ramps they are steep and I wo...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask thg07 about The Palace at Playa Grande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Palace at Playa Grande

Also Known As:
The Palace At Playa Grande Hotel Rio San Juan
The Palace At Playa Grande Hotel
Address: Calle Rio San Juan | Playa Grande, Rio San Juan, Dominican Republic
Region: Caribbean > Dominican Republic > Maria Trinidad Sanchez Province > Rio San Juan
Amenities:
Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 hotels in Rio San Juan
Price Range: $$
Hotel Class:4 star (4*)
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