From the moment we arrived, we have been very well looked after. We were served fresh orange juice on arrival and had fruit and a bottle of wine in the room- all on the house.
They said they needed us to change rooms after a few days (they informed us on arrival) because they had a better one, although in truth there was nothing wrong with the one they gave us.
The hotel is spotless and the swimming pool excellent. There are enough sun beds for everyone and at least half are in the shade at any one time. The bar is served by the reception staff and a beer is only €2.50. Within a 30 second walk, and within sight of the pool, is a convenience store which serves beer for €4 for six and plenty of water for a few cents. The hotel is completely relaxed about guests bringing in their own food and drink - one Greek family had a take away delivered one evening which they sat and ate by the pool and the staff brought them plates out. A fridge is also provided in the room free of charge.
Simple snacks are available by the pool. Sandwich is €3, a Greek Salad is €5 and Pizza is €6.
Breakfast is enough to cater for everyone's tastes and those who like their fry ups will find egg, bacon and sausage; continental fans will find all manor of meats, cheeses or pastries and there is a large array of fruit and yoghurt on offer too - all included in the price. (tip: try the Raki - available,in plain and honey flavour!)
We believe that Thomson have exclusivity in the UK (as of 2014) and they do not cater for families however the hotel is family friendly with family rooms and a toddler pool too. Those wanting a quiet get away should not be put off either as the hotel is always quiet and chilled.
Reception has a PC with free internet, a massive TV to use and a bar (served by reception staff again). The rooms all have air conditioning (€5 per night extra), a safe (€2 per night) a wet room and toilet ensuite, a tv and balcony. There is also a hair dryer and you can borrow an iron from reception free of charge. Wifi is free of charge around the whole hotel.
This is a three star hotel, so don't expect pool service, room service, an all night bar or staff to come running at the click of a finger. There is one Member of staff on at all times and they'll do anything for you, but you might find you have to wait a moment for them to serve you! Everything they do offer however is carried out to perfection and Maria seemingly never sleeps - nor Nikki and we were very much grateful to them for making us feel very welcome indeed.
The hotel is a mere 40 minutes from Chania airport, 60 seconds from the beach (there are three bays within easy walking distance and Iguana Beach is by far the best - five minutes walk through the warm sea) and the hotel sell bus tickets to Chania at €1.50 per person each way.
A more upbeat beach can be found at Agia Marina, which is a 15-20 minute taxi drive away and well worth a visit for the day - the hotel will book you a taxi and agree a price for you too - we spent €10 each way (there is a bus but you'll need to Change half way)
The nearest supermarket is a ten minute walk, we only went there for gifts as the little stores were only a few cents difference in price, and there are many fantastic places to eat within a few minutes walk of the hotel. We were particularly keen on Piato a few doors to the left which claims it is 'mama's' food and it really was-fantastic food at a great price and mama cooking in the kitchen!
Easy wheel are a great car hire firm, we got a Polo for €57 for the day and the daily date is less the more days you book. Crucially the excesses are all included in this price.
This family run hotel provides a great place to stay and, whilst technically an no frills hotel, will spoil you if you want them. It's peaceful, but never far from more upbeat places.