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“Bit disappointing” 4 of 5 stars
Review of Oceans Resort & Spa

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Oceans Resort & Spa
4.5 of 5 Resort   |   569 Charlton Esplanade, Urangan, Hervey Bay, Queensland 4655, Australia (Formerly Peppers Pier Resort, Hervey Bay)   |  
Hotel website
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Hotel amenities
Special Deal
$10pp Toward Any Tour
Ranked #2 of 4 Hotels in Urangan
Surfers Paradise, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Bit disappointing”
4 of 5 stars Reviewed 2 days ago NEW via mobile

This resorts promises lots by falls short.. Rooms a bit outdated but this is being looked at with work going on. Restaurants don't quite hit the mark either.. Wifi in rooms is very intermittent and annoying especially when there on business.. Great for a family I suppose but make sure you bargain for a good deal as it's not 5star.

Stayed November 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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55 reviews from our community

Traveler rating
    25
    19
    5
    4
    2
See reviews for
22
18
Solo
0
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
1 review
5 of 5 stars Reviewed 3 days ago NEW

Visited in July, not too busy. Gorgeous spot, great for kids. Nice view and close to amenities and cafes etc. Loved it! Lovely hotel, great location, fantastic swimming pools

Good for families and couples

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

It was simply paradise! We thoroughly enjoyed a week long stay at Oceans Resort! Lovely hotel, great location, fantastic swimming pools and long bike rides on the beachside bike path/esplanade. Fish and chips every other day too.

The hotel is built in a curved shape so the rooms take in Hervey Bay. It is also right next to the iconic Harvey Bay/Urangan Pier.

The hotel has 2 swimming pools with a great kids pool including a beach with sand. It wasn't necessary for us to leave the hotel at all. The kids played in the pool all day.

Another pleasant surprise was the free wifi, movie channel and foxtel.

We also went to the local markets near the pier on Saturday - (1st and 3rd Sat of each month)

We hired bikes from the Blue Tandem Cafe (just around the corner from the hotel) instead of hiring a car.

The Ocean staff were attentive and thoughtful. They gave us great local insights - i can highly recommend a trip to Lady Elliot island.

We look forward to coming back again soon.

Room Tip: We stayed with the children this time - so the ground floor rooms that opened on to the pools were p...
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  • Stayed November 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Just rang to make a reservation by phone as i had received a quote by email and plus seen many available online. The receptionist answered saying, there is no available accommodation? so i said but i just received a quote and there is availability's online. Ohh she said ill just put you through to reservations? Someone needs to lose their job over this, i mean sending clients away is not a good thing. Think we will give this place a miss.

  • Stayed November 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris T, General Manager at Oceans Resort & Spa, responded to this review, yesterday
Dear World traveler G,

Thanks for your review.

With so many booking channels around the world coming into our hotel, it is quite possible that we did have 1-room left when you phoned, and then it was sold. As we get close to sell-out, we have to be very fast to react to our system to ensure that we do not over-sell.

Apologies that this happened to you. I will take your comments on board and let my very talented and valuable staff know that this occurred, so that they can refine processes even further to ensure it never happens to you or anyone else again.

Kind regards,
Chris Taylor - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queensland, Australia
1 review
4 of 5 stars Reviewed 1 week ago

I have been staying at Oceans on and off for business for the last 3 months and have found each apartment to be different in terms of cleanliness and comfort ... Overall my experience has been positive.

Whilst I did stay in an apartment with a bed that caused my back to seize up, another apartment with a constantly leaking laundry tap and every apartment I stayed in had a couch so stained that I had to put the spare blanket on it to sit down, the one constant has been the efficient, kind and professional service that I have received from reception staff each and every time. I predominantly interacted with Vicki on reception and she was fantastic; the maintenance staff were also prompt and polite and the security staff when I returned to the resort from a 20 hour working day gave me a much needed laugh. Thanks to you all!

The pool area is fantastic for families, the apartments are spacious, the spa bath tub was a lovely treat and I enjoyed many movies from the entertainment menu. Additionally the security in the lifts and the night security is reassuring as both a corporate traveller and a mum who has booked to return with my young family. Noise was minimal for a complex of this size and the view is spectacular.

Overall this an older resort making a big effort to modernise with changes in their cleaning arrangements/contracts, external paint facade and staffed by a great team. I have booked to return for a family holiday in 2 months time as I know the kids will love it, the atmosphere is relaxed and if my kids spill something on the couch, it will blend with the other stains!

Room Tip: The second bedroom of the 2 bedroom apartments backs on to the floor transit corridor. If you intend...
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  • Stayed October 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinns Rocks, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved our room, very spacious and great views, nice to be able to sit on the balcony and relax after a day of sightseeing. Bed was extremely comfortable. From looking around, it appeared to be the best hotel in Hervey Bay in our opinion so we could not have been more happy with our choice. Staff were very helpful and friendly.

  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highlands Ranch, Colorado
Top Contributor
112 reviews 112 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
66 helpful votes 66 helpful votes
1 of 5 stars Reviewed 1 week ago

This is a Crap Hotel, change the name and it's still CRAP! The rooms are dirty and the bathrooms are disgusting, feels like you are in a hospital, except hospitals are nicer and cleaner!! Our room was covered in ants the entire time. The bed is the worst bed I have ever slept in, if you can even call what we slept on a bed; it was more like a thin piece of cardboard. We left this hellhole 2 days early, sadly our trip was nonrefundable, but I didn't care! We even paid $1,000 to change our flights to get out of this place!!! WORST EXPERIENCE EVER!!!!!!! STAY AWAY!!!!!!!!!!!! I would not even recommend this place to my worst enemy! You could not pay me to stay here, not even a million dollars!!!

Room Tip: Choose a different hotel, that's my tip!!
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  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris T, General Manager at Oceans Resort & Spa, responded to this review, yesterday
Dear GigerWife,

Wow what a headline!
We have thousands of guests through this hotel every month and not one person has ever reacted in this fashion verbally, in-writing or on Trip Advisor so it is always enlightening to receive such a review, and to see that there are people that have such opinions and communicate to the world in such a disrespectful and un-constructive fashion.

Since our new Housekeeping team took over on November 1 we have not had one complaint about the cleanliness of the rooms, in fact quite the opposite.

We pest control every unit in this complex regularly. With garden beds around the pool some ants do make there way near our balconies, but I know my maintenance team are onto this when they see any trails.

Not every unit in this complex is managed by our company, Oceans, so if you did book into a room that was not part of our hotel, through a 3rd party letting agent, perhaps the standards they have are not be up to the high standards that we have, I cannot tell.

To let you know we are working on a refurbishment program at the moment with the unit owners in our letting group, and this includes investment in new beds and lounges, if required.

All the best,
Chris Taylor - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oceans Resort & Spa

Address: 569 Charlton Esplanade, Urangan, Hervey Bay, Queensland 4655, Australia (Formerly Peppers Pier Resort, Hervey Bay)
Phone Number:
Location: Australia > Queensland > Fraser Coast > Hervey Bay > Urangan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Urangan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oceans Resort & Spa 4.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Peppers Pier Resort, Hervey Bay Hotel Hervey Bay
Oceans Resort & Spa Hervey Bay, Australia - Urangan

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