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“Top class hotel” 5 of 5 stars
Review of Oceans Resort & Spa

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Oceans Resort & Spa
4.5 of 5 Resort   |   569 Charlton Esplanade, Urangan, Hervey Bay, Queensland 4655, Australia (Formerly Peppers Pier Resort, Hervey Bay)   |  
Hotel website
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Hotel amenities
Special Deal
$10pp Toward Any Tour
Ranked #2 of 4 Hotels in Urangan
Valletta
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Top class hotel”
5 of 5 stars Reviewed 3 days ago NEW

Exquisite self contained and fully equipped apartment. Fantastic value for money. Faultless and courteous staff.

Recent refurbishment tastefully executed but still a little work to do for which the proprietors acknowledged and apologized

Stayed October 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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43 reviews from our community

Traveler rating
    22
    13
    5
    3
    0
See reviews for
17
15
Solo
0
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Any
English first
QLD
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

With good reviews of the resort, my wife and I had expected a luxury accommodation. Our unit was tired with a history of old stains/dirt throughout the flat. Not regular/daily cleaning issues, just stains on the sliding doors, a front door that had seen better days (needing paint), stains on the DVD speaker systems, filthy glass overlooking the pool area and we were overlooking the decking area that looked like it had not seen paint in years.
The entire unit was very worn and had seen better times. Though non-smoking, the tenants in the unit below smoked regularly and it vented right into our unit. We were thankful for the location as it seemed to be quieter than those around the pool and bar area. Especially with loads of kids in the toddler's pool and a raucous party at Salt on Saturday night.
We were so looking forward to a recharging long weekend and it was not quite that.
I would recommend thinking about moving the gym area too as it was inconvenient, seemed dangerous for a single woman and uninviting.
In fairness, we were given a good discount, but no mention of construction or any other issues when booking.

  • Stayed October 2014, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton, California
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently stayed one night at Oceans in Hervey Bay and wish we could have stayed longer. The reception staff could not have been friendlier when we checked in. Although we didn't need all the kitchen amenities for our short stay, we enjoyed the spaciousness of the living area and our deck had a fabulous view of the bay and hotel pools. The espresso coffee maker with complimentary pods was much appreciated. After our morning walk along the pier, I enjoyed doing laps in one of the pools which was just the right temperature and was crystal clean. Afterwards we enjoyed a light breakfast at Salt, which is conveniently located at the hotel. Unfortunately, they are only open for breakfast and lunch as we would have liked some "nibbles" when we first arrived at the hotel. We are looking forward to returning to Hervey Bay and staying at Oceans Resort.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris T, General Manager at Oceans Resort & Spa, responded to this review, 1 week ago
Dear 70flame70,

Cool username by the way (!), and thanks very much for taking the time to review our hotel. We really appreciate your kind words and feedback.

Our swimming pools are definitely one of our biggest assets and we are glad that you enjoyed them.

Great feedback on nibbles for the room, we will look into ways of developing this, we agree with you.

70flame70 we really hope to see you back again soon at Oceans Resort & Spa Hervey Bay, and please spread the word around California!

Best wishes,
Chris Taylor - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed 2 weeks ago

We selected the 'Whale Watch Package' 2 nights including 10pc discount on whale watching,and a "spa pack" valued at $89.95. Ok, got the whale watching discount, but the spa pack was a small packet containing sample products, not the 'spa treatment' we were expecting, which we had to ask for.
The room was not clean. The cupboards had greasy fingermarks on them , the armchair and lounge were stained, and the bedspread had a large yellow stain on the underside. The mirrors were smeared. The shower made a terrible noise no matter where the tap was positioned.
The only fresh air was thru the front sliding glass doors, but no flyscreens.
The secure parking gate was held up permanently with rope.
All in all , the place didn't have a good vibe.We won't be returning.

Stayed September 2014, traveled as a couple
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Chris T, General Manager at Oceans Resort & Spa, responded to this review, 1 week ago
Dear Matt P,

Thanks for your review. I am sorry our whale watch package didn't live up to your expectations. Many others have commented how great it has been, and good value, but we take your comments on board as we plan for 2015's package.

As for the boom gate, I apologise but as I am sure you can appreciate Hervey Bay isn't the easiest place to get spare parts at the last minute being 4 hours from Brisbane. But we got it fixed as soon as we possibly could and I hope that you enjoyed the complimentary parking as do all of our guests all of the time, and we have 24 hour monitoring and security on our parking also.

On the cleanliness of the room, I am sorry to hear about some of your issues during the stay. Just to let you know that we move to a brand new cleaning arrangement on November 1 when all cleaning staff become part of our company as opposed to contractors. Something we are very proud to be doing. We understand how important cleaning is and will not settle for second best in this area.

Matt P, we really do hope to see you back again at our beautiful resort, Oceans Resort & Spa Hervey Bay, and our spectacular region that also features Fraser & Lady Elliot Islands.

Kind Regards,
Chris Taylor - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

we had a wonderful family holiday great pools & location. Nice spacious rooms and great amenities with in the resort as well as close by. I agree with Chino8 that the should hire a new cleaner as we had a some issues with cleanliness and found reception staff dismissive at first, But after speaking with the manager, it was all sorted instantly. Cant say enough about the service we received from Noel the manager, he bent over backwards to accommodate us and followed up with us to make sure we were satisfied. Our holiday was looking like going down hill fast at first & but after we spoke with the manager he personally ensured that our holiday turned out to be one of the best holidays we have taken as a family, I cant say enough about the way our complaints where dealt with by management.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris T, General Manager at Oceans Resort & Spa, responded to this review, 2 weeks ago
Thanks for your review Ben,
We appreciate you taking the time to write.
As you stayed in March this year, it was under previous management, but I am in-touch with Nole and I will pass on your feedback.
On the cleanliness of the rooms, as new management we also agree that there was a problem, and I am pleased to announce that the Housekeeping contractors that are being used are currently winding down their operation here and we are brining the department back in-house, to ensure the highest quality standards possible.
Our new team look forward to welcoming you back to Oceans Resort & Spa Hervey bay one day very soon!
Kind Regards,
Chris Taylor - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hervey Bay, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I recently stayed here for 2 nights for my wedding, the apartment is spacious and has everything you require for a couple of nights stay. There is free WIFI and the staff were friendly, however, I would highly recommend Oceans Resort & Spa invest in a new cleaner. There was dirty dishes in the cupboards and old food on the cutlery. There was a huge stain on the rug in the lounge room and the air conditioner did not work until the maintenance man came up (on the third phone call) to fix it. The floors had not been vacuumed and you could clearly see the bits of rubbish on the floors. This was really disappointing considering the amount of money I had paid to stay in a highly regarded resort. Unless your standards improve, I would not stay again.

Room Tip: The views of the ocean are very pretty, however the "penthouses" are not furnished very we...
See more room tips
  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris T, General Manager at Oceans Resort & Spa, responded to this review, 2 weeks ago
Thanks for taking the time to review us on Trip Advisor chin087.

Oceans Resort & Spa Hervey Bay took over from Peppers in May this year, and during this time we have been assessing all processes and procedures to ensure that our wonderful hotel delivers everything that is expected by our valuable customers.

Housekeeping/cleaning is one of if not the most important issue that has been reviewed by us as it is so important to get right. I am pleased to announce that the Housekeeping contractors that are being used currently are winding down their operation here and transitioning the department back in-house, to ensure the highest quality standards possible. I am sure you agree that with such a beautiful building, an icon in the area that has so many great facilities and features, with this 100% right, there will be no better place to stay in Hervey Bay than Oceans Resort & Spa Hervey Bay. We really do hope to see you back again one day soon.

Kind Regards,
Chris Taylor - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

A truly amazing hotel in a wonderful place. We stayed in a 3 bed apartment with 5 of our 6 kids. The accommodation could not have been better - clean, spacious, luxurious, amazing ocean views and wonderfully friendly and helpful staff.
Plenty to do in the area for all the kids - boys and girls. Fraser Island is an absolute must. I have been fortunate enough to have been whale watching in South Africa and Scandinavia before - but Hervey Bay must be the best in the world!
More than enough local restaurants to cater for all tastes, but to be honest the apartment was so great it was difficult to coax our kids out in the evenings!
Hiring bikes and cycling all the way along the bay to Gatakers for cocktails at sunset is a great experience, although the ride back may prove more tricky!
Great hotel, great pools, great place……can't wait to go back!

Room Tip: We did look at other rooms while we there - and all were great! But if you can get an ocean view, it...
See more room tips
  • Stayed September 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris T, General Manager at Oceans Resort & Spa, responded to this review, 2 weeks ago
Dear Robert L,
Thanks very much for taking the time to review our hotel and Hervey Bay on Trip Advisor.
And thank-you also for such a great score and your comments. We will not stop at ensuring that Oceans Resort & Spa Hervey Bay remains the stand-out choice for family holidays.
We hope to see you all again in Hervey Bay soon, as do all of the local businesses I will speak on behalf of. Hervey Bay is definitely a must-see part of Australia and so great that you are spreading the word!!
Best Wishes,
Chris Taylor - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oceans Resort & Spa

Address: 569 Charlton Esplanade, Urangan, Hervey Bay, Queensland 4655, Australia (Formerly Peppers Pier Resort, Hervey Bay)
Phone Number:
Location: Australia > Queensland > Fraser Coast > Hervey Bay > Urangan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Urangan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oceans Resort & Spa 4.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Peppers Pier Resort, Hervey Bay Hotel Hervey Bay
Oceans Resort & Spa Hervey Bay, Australia - Urangan

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