I pulled up to the reception, door was open, a jacket on the chair, but nobody at the desk. I rang the bell...waited about 10 minutes, continuously ringing the bell. Then I picked up the phone outside reception, to hear the phone IN reception ring. After letting it ring for a long time, I hang up and about to go in search for someone when a girl finally appears and checks us in. I go to the room, to find they haven't given us the right room that I booked. We went back to reception, to find someone else trying to check in, and again no one at reception. I show her to just pick up the phone outside, the only way you can get their attention. The manager came out this time, booked the lady in, then dealt with me, practically saying it was my fault they put me in the wrong room, and I'm going, um...no...you see I booked online, I have a family room ordered with bunk beds, it's in writing. They had upgraded me apparently, but the room was worse than the cheaper one, having one less bed! Big difference was no TV in the room we paid for, just in house movies. I didn't really care, although when we did go to watch a movie, it wasn't on! The room itself is very dated, but clean. My son didn't want to use the shower as he thought was 'grubby' I told him it's just old. I must admit, the shower was powerful and the best shower I had so far in this country. (So old, the heads haven't been changed to energy saving lol). We did sleep incredibly soundly as very quiet so that was a bonus. For $70 for a family room (cheapest on my travels) can't really complain about the room. But they really need to buck up on getting more staff!
- Official Description (provided by the hotel):
- Set amongst lush tropical gardens, Kondari Hotel has "Everything you need." Onsite you will find a fully licensed bistro, sports bar/TAB, gaming lounge, bottleshop, accommodation and a fauna sanctuary lake. ... more less
- Reservation Options:
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- Also Known As:
- Kondari Resort Hervey Bay Australia - Urangan